"Could not retrieve the information for the selected user"

[Starko]

Hello all together!

Since the update to version 11.4.6.5113 we have a problem in administrating some of our users.
When I select one of the users who have the problem, a error message appears. But this happens only with some users!
The german error message is the following: "Die Benutzerinformationen für den ausgewählten Benutzer konnten nicht geladen werden."

I know there is a topic with the same name here, but that did not help me. Also it is 3 years old. So I decided to start a new one.

[ls-al]

Did you apply the patch for 11.4.6?
http://www.scalix.com/enterprise/support/patches.php

[Starko]

Thank you very much for your answer!
This patch seems to fit perfectly to our problem. THe problem only apperas at users who have " ä ö ü " in their name. Blame us, we didn't get it...
We will apply the patch at the weekend and tell you if it worked.

[Starko]

Hello again!
We applied the patch and it solved our problem. Thank you very much!