Troubleshooting Scalix issues

Discuss Scalix Management Services ( formerly Scalix Admin Console )

Moderator: ScalixSupport

ScalixSupport
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Troubleshooting Scalix issues

Postby ScalixSupport » Fri Feb 17, 2006 2:43 pm

As you've probably noticed, activity in the forum has increased since the announcement of the Scalix 10 release. That's great news for us but we need your assistance in targetting our responses back to any questions you post.

We need you to post as much detail in your questions as you can.
  • Chapter 20 of the Administration Guide ( which is included in the installation media under the documentation/ directory ) gives a lot of information as to what debugging options are available. This includes logging for the server and for SAC and SWA through tomcat.
  • Make use of the knowledgebase at http://www.scalix.com/support/knowledgebase.html. There are a number of technotes and also copies of the documentation. Note that the Solutions tab in the knowledgebase is separately searchable.
  • This forum also has a search facility. We try not to post the same information multiple times so we may direct you to an existing post.
  • From time to time, we'll post a sticky note at the top of the appropriate forum. Again, take the time to read through the information that's posted.
  • When posting questions to the forum, a list of the tasks that you've already done is more helpful to us than a "it doesn't work" message.
  • Where possible, post the complete picture, for example SWA is IMAP-based so, if you have an SWA question, look at the IMAP server logs as well as the tomcat logs.
  • Similarly, please post more than one line of an error log, we like to be able to see context around the error.


Cheers

Dave

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