Can´t loggin to SAC

[dougsanfu]

I´m testing Scalix Entreprise on Centos 5.2, installation went smooth and trouble free. Everything seems to be working OK except the management console.

If I logon as an admin, the first time works OK, but if I logoff and try to login again the server responds:

Could not login
Could not fetch server list

And this appears in scalix-caa.log:

2009-04-30 10:25:18,352 FATAL [RESTransformer.createSOAPResponseMessage:60] Exception thrown
java.lang.NullPointerException
at com.scalix.sac.ubermgr.transformers.GetServersList.buildResponseMessage(GetServersList.java:63)
at com.scalix.sac.ubermgr.caa.MessageRequestFactory.createMessage(MessageRequestFactory.java:37)
at com.scalix.sac.ubermgr.caa.RESTransformer.createSOAPResponseMessage(RESTransformer.java:58)
at com.scalix.caa.soap.SOAPDispatcherServlet.onMessage(SOAPDispatcherServlet.java:276)
at com.scalix.caa.soap.SAAJServlet.doPost(SAAJServlet.java:123)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:773)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:703)
at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:895)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
at java.lang.Thread.run(Unknown Source)
2009-04-30 10:25:18,356 FATAL [SOAPDispatcherServlet.onMessage:279] Response message could not be transformed: SOAP part:
<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Body>
<scalix-caa:CAARequestMessage xmlns:scalix-caa="http://www.scalix.com/caa">
<ServiceType>scalix.res</ServiceType>
<Credentials id="undefined">
<Identity
name="USER@DOMAIN" passwd="PASSWORD"/>
</Credentials>
<FunctionName>GetServersList</FunctionName>
<GetServersListParameters/>
</scalix-caa:CAARequestMessage>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>

(edited USER, DOMAIN and PASSWORD)

Any ideas??

[elliot01]

Hello,

I am experiencing the same "Could not fetch server list" error when attempting to log into the SAC front-end.

This Scalix Community Edition was installed a couple of months back for testing (on a fresh CentOS5 box). All was ok, until today when I came to continue testing. I was having a problem with SWA ("An unexpected communication error occurred between the SWA servlet and the Scalix Server resulting in the failure of the previous action"); and Google searches implied that I ran sx_clearimap, to clear my IMAP cache.

This worked, but since then I can no longer log into the SAC area. I have a feeling that sx_clearimap has screwed something up but I'm not sure what!

I have also investigated my scalix-caa.log file, but there are no references to the error, oddly.

Forum searches for the "Could not fetch server list" error produces many results, some solutions being 'uninstall and re-install'! This is obviously a drastic measure, and if this was live certainly wouldn't be an option. Other solutions seem extremely involving, as though the result of a major change (ie: server upgrade), so I have been reluctant to follow them, potentially causing more damage. I am expecting the reason for my "Could not fetch server list" issue to be more straight forward.

My /etc/opt/scalix/instance.cfg looks fine.

Can anyone offer any advice which may help dougsanfu or myself?

[elliot01]

Hmm ok, I found simply rebooting the Scalix box appeared to correct my issue. Won't be the solution for a production environment, but it may be worth noting for now.

[elliot01]

And scratch that! It allowed me to login once, but exiting the browser, then attempting to login again produces the same "Could not fetch server list" result! Grrrrr!

[MJ_MCon]

Have you solved the problem? I got the same problem since few days...and no post i found works fine...

[Devendra]

I have the same problem ;it says "Cannot fetch configuration information..." when logging into SAC with sxadmin and the correct passwort.

Additional info: After rebooting the server, I can log into SAC without problems. When trying again about an hour later I'm getting the above error again.

Can anyone confirm this? Did anyone find a solution for this??

Thanks & Regards,
Devendra

[joaster]

I am having the same problem and didn't find a solution yet. Except for restarting Scalix but that is not a real solution.

I did however update the CentOS 5.3 server this morning. From that moment I find these errors, maybe they are related:

Check which updates were installed:

Code: Select all

# tail /var/log/yum.log
Jul 07 22:32:15 Installed: libart_lgpl-2.3.17-4.i386
Jul 19 11:36:08 Erased: samba-client
Jul 19 11:36:09 Erased: samba-common
Jul 19 11:40:14 Updated: 30:bind-libs-9.3.4-10.P1.el5_3.1.x86_64
Jul 19 11:40:16 Updated: httpd-2.2.3-22.el5.centos.2.x86_64
Jul 19 11:40:16 Updated: 30:bind-utils-9.3.4-10.P1.el5_3.1.x86_64
Jul 19 11:40:17 Updated: httpd-manual-2.2.3-22.el5.centos.2.x86_64
Jul 19 11:40:19 Updated: kernel-headers-2.6.18-128.2.1.el5.x86_64
Jul 19 11:40:19 Updated: 1:mod_ssl-2.2.3-22.el5.centos.2.x86_64
Jul 19 11:40:54 Installed: kernel-xen-2.6.18-128.2.1.el5.x86_64

Check Scalix logs:

Code: Select all

# cd /var/opt/scalix/s1/tomcat/logs
# cat scalix-caa.log | grep -v INFO | less
2009-07-07 21:08:52,280 ERROR [GetMemberAccessGroupList.createSOAPResponseMessage:246]
2009-07-10 11:25:17,852 ERROR [GetMemberAccessGroupList.createSOAPResponseMessage:246]
2009-07-19 12:04:08,498  WARN [CAAConfigLoader.parseConfigDocument:224] No services are configured in this config file
2009-07-19 12:16:41,522 ERROR [GetMemberAccessGroupList.createSOAPResponseMessage:246]
2009-07-19 12:26:33,076 FATAL [RESTransformer.createSOAPResponseMessage:60] Exception thrown
java.lang.NullPointerException
...
2009-07-19 12:26:33,077 FATAL [SOAPDispatcherServlet.onMessage:279] Response message could not be transformed: SOAP part:
<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
    <SOAP-ENV:Body>
        <scalix-caa:CAARequestMessage xmlns:scalix-caa="http://www.scalix.com/caa">
            <ServiceType>scalix.res</ServiceType>
            <Credentials id="undefined">
                <Identity name="sxadmin@yyy.nl" passwd="xxx"/>
            </Credentials>
            <FunctionName>GetServersList</FunctionName>
            <GetServersListParameters/>
        </scalix-caa:CAARequestMessage>
    </SOAP-ENV:Body>
</SOAP-ENV:Envelope>
2009-07-19 13:03:33,016  WARN [CAAConfigLoader.parseConfigDocument:224] No services are configured in this config file
2009-07-19 13:04:15,390 ERROR [GetMemberAccessGroupList.createSOAPResponseMessage:246]
2009-07-19 13:23:21,520  WARN [CAAConfigLoader.parseConfigDocument:224] No services are configured in this config file
2009-07-19 13:36:27,117 ERROR [GetMemberAccessGroupList.createSOAPResponseMessage:246]
2009-07-19 13:38:04,891 ERROR [GetMemberAccessGroupList.createSOAPResponseMessage:246]
2009-07-19 13:39:42,272 ERROR [RbacAuthorizationHelper.isUserScalixAdmin:296] Exception:
javax.naming.AuthenticationException: [LDAP: error code 49 - Invalid Credentials]
...
2009-07-19 13:40:10,068 ERROR [GetMemberAccessGroupList.createSOAPResponseMessage:246]
2009-07-19 13:51:03,684 FATAL [RESTransformer.createSOAPResponseMessage:60] Exception thrown
java.lang.NullPointerException
...
2009-07-19 13:51:03,685 FATAL [SOAPDispatcherServlet.onMessage:279] Response message could not be transformed: SOAP part:
<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
    <SOAP-ENV:Body>
        <scalix-caa:CAARequestMessage xmlns:scalix-caa="http://www.scalix.com/caa">
            <ServiceType>scalix.res</ServiceType>
            <Credentials id="">
                <Identity name="sxadmin@yyy.nl" passwd="xxx"/>
            </Credentials>
            <FunctionName>GetServersList</FunctionName>
            <GetServersListParameters/>
        </scalix-caa:CAARequestMessage>
    </SOAP-ENV:Body>
</SOAP-ENV:Envelope>
2009-07-19 16:26:24,490  WARN [CAAConfigLoader.parseConfigDocument:224] No services are configured in this config file
2009-07-19 16:28:54,347 ERROR [GetMemberAccessGroupList.createSOAPResponseMessage:246]
2009-07-19 16:30:26,465 ERROR [GetActiveUsersList.createResponseMessage:188]
2009-07-19 16:30:38,109 FATAL [RESTransformer.createCAARequestMessage:36] com.scalix.sac.ubermgr.util.UberManagerException: Failed to obtain CN, Surname, Giv
enname, and Mailnode from LDAP for id = sxadmin@yyy.nl
...
2009-07-19 16:31:57,768 ERROR [RbacAuthorizationHelper.authenticateUser:207] Exception:
javax.naming.AuthenticationException: [LDAP: error code 49 - Invalid Credentials]
...
2009-07-19 16:32:16,343 ERROR [GetMemberAccessGroupList.createSOAPResponseMessage:246]

What else can I do to troubleshoot the problem? Is it only the SAC module that is having problems, or should I also have to worry about service outages for my users?

@ Devendra: are you also using redhat or centos 5 and did you update your system before the erros started?

Regards,
Joost.

[elliot01]

Hi dougsanfu,

Did you ever find a solution to this problem?

[mastermns]

Hey there,

i found a solution for

Could not login
Could not fetch server list

you need to edit the following line in your "ubermanager.properties"

# The IP address or hostname on which the notification listener will listen for
RES heartbeats and events.
# Commenting out, or using the value '*', means to listen on all addresses.
ubermanager.notification.listener.address=127.0.0.2 <----- BEFORE
#ubermanager.notification.listener.address=127.0.0.2 <----- BEFORE

After i commented this line everything is working fine.

Hope that helps

[mastermns]

Ups there is a little typing mistake


# The IP address or hostname on which the notification listener will listen for
RES heartbeats and events.
# Commenting out, or using the value '*', means to listen on all addresses.

ubermanager.notification.listener.address=127.0.0.2 <----- BEFORE

#ubermanager.notification.listener.address=127.0.0.2 <----- AFTER