Scalix Forums

Posted: **Sat Nov 22, 2008 9:59 am**

I have a user who is not listed in the SAC but omscan shows them and omshowu gives

root@mailnode ~]# omshowu -n user@domain.com
Authentication ID: user@domain.com
User Name : first second /CN=second, first
MailNode : MYNODE
Internet Address : "second, first" <user@domain.com>
System Login : 60552
Password : set
Admin Capabilities : NO
Mailbox Admin Capabilities : NO
Language : AMERICAN
Virtual Vault : Enabled (default)
Mail Account: Unlocked
Last Signon : 22.11.08 00:51:12
Receipt of mail : ENABLED
Service level : 0
Excluded from Tidying : NO
User Class : Full
[root@mynode ~]#
[root@mynode ~]#

I have been through the SAC with a fine tooth comb but they are not in sac. I can change their password at the command line using ommadu but then cannot log in as that user using SWA. I sent the user an email from outlook and immediately got an error report

Code: Select all

because: Unknown Non-Delivery Reason (511)

Any ideas?

Thanks,
Owen.

Posted: **Mon Nov 24, 2008 3:46 am**

Do a omsearch and see if you can see the user in the SYSTEM directory.

Posted: **Mon Nov 24, 2008 7:54 am**

OMSEARCH does not list the user?

Posted: **Tue Nov 25, 2008 3:59 am**

Ah. Unusual - I've seen it the other way around. It means the SYSTEM directory entry was somehow deleted from the server. You /can/ look in the USERLIST directory and recreate the user with the same parameters (not sure if it will actually work), but I would actually recommend you do a sxmboxexp, delete and recreate the user, then do a sxmboximp on it.

Posted: **Tue Nov 25, 2008 12:39 pm**

Many thanks.

Owen.

Scalix Forums

User not visible in SAC

User not visible in SAC