Need advise on how to change login credentials

[drizzt]

Hello,
can somebody advise me how to change login name and primary Emailaddress ?

Here's the scenario:
There a user who got married so I need to change the login name from former lastname 'X' to new lastname 'Y'.
Is there a way without creating a new account and killing all scheduled appointments ?

Yours

S. Holzbach

[jaime.pinto]

I had the same case twice already:
1) Go to sac, edit the user and add a 2nd aliases with new 1st and 2nd name and save
2) bump the new name to the top of the list using the arrows on the right side and save
3) then change the authentication ID for SWA

We use emails of the form first.last@domain.com. The old email name will still work, but you should also change the "Reply-To" field on the SWA/Options.

As for OL, I had problems getting the the reply-to to follow SWA, so I had to recreate the profile for them.

[eddieedwards]

I ran into this recently when a gal in the office got married. Now, however, a lot of internal people get mail bounced when their Outlook tries to send to the "user name" as opposed to the e-mail address. Here is an example:

----------------------------- ERROR REPORT -----------------------------
Message in error from:
Bob Smith / scalix0/CN=Smith, Bob
------------------------------------------------------------------------
Message could not be delivered to the following recipient:

Mary Jones / scalix0/CN=Jones, Mary

because: 'Recipient name not found at destination' [OM 9300]
------------------------------------------------------------------------

Where "Mary Jones" is the maiden name. Isn't there a way to alias this?

I guess it stems from the frustrating way Outlook imports e-mail addresses from Scalix. (See also viewtopic.php?t=8343&highlight=)

[eddieedwards]

I have another user that got married and changed her name. People are sending mail using the X.400 format of her old name (which their Outlook client has remembered) and getting bounces. Can't we alias X.400 addresses somehow?

[jaime.pinto]

have the clients still using the old email format download and install nk2view on their desktop, and clean up the old OL entries from the memory.

[eddieedwards]

Really? That's the workaround? No way to alias the CN, huh? Well, thanks.

[jaime.pinto]

That is not a workaround. That is a fix for people with outdated information on the OL client cache.

You may still to go SAC and add an alias to the new email address, listing the old one.

[eddieedwards]

Hey, I'm not trying to be combative. I have added the alias, but the client program is using the user's old name in X.400 format, which apparently cannot be aliased--unless there is a way to do it. Yes, it is a fix for the client, but I was hoping to accomplish something server-side instead of making my users run a program (and go through the time and effort of explaining how to do so), so it is a workaround in that respect. Thank you for informing me of that tool, though.

[eddieedwards]

I see where I can run nk2view from the command line. I will play around and see if I can get it to auto-run when the user logs in and delete the entry without user intervention.

[jaime.pinto]

nk2view is an easy way for client to cleanup the OL to: Field auto-completion. But OL must be exited first.

As for the X.400 format, I don't know anything about it.

[eddieedwards]

Sweet! It works! For future users, here's what I did:

1. Loaded nk2view on a network share.

2. Edited the logon script* that executes on Windows login to include the following entry:

Code: Select all

\\share\dirctory\nk2view /delete "Smith, Mary"


where "Smith, Mary" is the problematic X.400/CN-style entry and Mary's new last name is something else.

This will delete the entry from the user's default Outlook profile.

3. If there is no nk2 file (the user does not use Outlook, for instance), nk2view seems not to complain.

After a few days, I guess I can comment out the lines in my logon script.

Cheers!


*We're using samba as a PDC, so for us, this is defined in the "logon script" directive in smb.conf.

[eddieedwards]

As for the X.400 format, I don't know anything about it.

I'm not the only one seeing this, am I? Take this example: you write a message in Outlook, entering just a user's first name and tell Outlook to "check names". It returns a name in the default Display Name format (in our case Last_Name, First_Name) and you send the message. That format is what gets stored in the NK2 file.

When I run nk2view on my own client, I get a few entries where the email address is something like "Bob Jones /scalix0/cn=Jones\,\ Bob" and the type is "OPENMAIL". Do you not have entries like that?