Can't log into SAC after upgrade from 11 beta 2 to 11 GA

Discuss Scalix Management Services ( formerly Scalix Admin Console )

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stoliker
Posts: 10
Joined: Thu Sep 14, 2006 1:50 pm

Can't log into SAC after upgrade from 11 beta 2 to 11 GA

Postby stoliker » Mon Feb 12, 2007 5:10 pm

Hello all,

I upgraded from Scalix 11 beta 2 to 11.0.1 GA on my CentOS 4.4 box. Since doing so, I’ve been unable to log into the SAC. The first thing I noticed that was strange was that the scalix-postgres and scalix-tomcat services were not registered with chkconfig. So, the first thing I did was

Code: Select all

chkconfig --add scalix-postgres
chkconfig --add scalix-tomcat
chkconfig scalix-postgres on
chkconfig scalix-tomcat on


I then did a reboot to make sure everything got restarted properly.

BTW, The webmail portion seems to be working fine.

After reading many a post, here is what I’ve tried so far:

I’ve reset the sxadmin password using ommodu sxadmin –p password

I’ve examined the sxadmin user using omshowu sxadmin. It appears to be ok.

I’ve added admin rights to my mail account (using ommodu username +c admin) and tried logging into SAC that way – no dice.

I’ve ensured that the password (and the password for sxqueryadmin) match what is found in /var/opt/scalix/XX/caa/scalix.res/config/psdata

I did find some errors on my scalix-caa.log file. An excerpt follows:


Code: Select all

2007-02-12 11:59:21,406  INFO [SOAPDispatcherServlet.init:77] ====> CAA is starting up, standby <====
2007-02-12 11:59:21,550  WARN [CAAConfigLoader.parseConfigDocument:224] No services are configured in this config file
2007-02-12 11:59:21,758  INFO [GuidToServerCache$CleanupThread.run:39] Guid2Server cache is empty. Skipping cleanup
2007-02-12 11:59:21,786 FATAL [CAAInitializerManager.loadAllInitializers:58] Exception in initializer for scalix.res
java.net.BindException: Address already in use
        at java.net.PlainDatagramSocketImpl.bind0(Native Method)
        at java.net.PlainDatagramSocketImpl.bind(Unknown Source)
        at java.net.DatagramSocket.bind(Unknown Source)
        at java.net.DatagramSocket.<init>(Unknown Source)
        at java.net.DatagramSocket.<init>(Unknown Source)
        at java.net.DatagramSocket.<init>(Unknown Source)
        at com.scalix.sac.ubermgr.events.NotificationEventListener.<init>(NotificationEventListener.java:186)
        at com.scalix.sac.ubermgr.caa.RESInitializer.initNotificationListener(RESInitializer.java:213)
        at com.scalix.sac.ubermgr.caa.RESInitializer.init(RESInitializer.java:67)
        at com.scalix.caa.framework.CAAInitializerManager.loadAllInitializers(CAAInitializerManager.java:52)
        at com.scalix.caa.soap.SOAPDispatcherServlet.init(SOAPDispatcherServlet.java:115)
        at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1105)
        at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:932)
        at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3917)
        at org.apache.catalina.core.StandardContext.start(StandardContext.java:4197)
        at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:759)
        at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:739)
        at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:524)
        at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:608)
        at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:535)
        at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:470)
        at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1112)
        at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:310)
        at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:119)
        at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1021)
        at org.apache.catalina.core.StandardHost.start(StandardHost.java:718)
        at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1013)
        at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:442)
        at org.apache.catalina.core.StandardService.start(StandardService.java:450)
        at org.apache.catalina.core.StandardServer.start(StandardServer.java:709)
        at org.apache.catalina.startup.Catalina.start(Catalina.java:551)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
        at java.lang.reflect.Method.invoke(Unknown Source)
        at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:275)
        at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:413)
2007-02-12 11:59:21,793  INFO [SOAPDispatcherServlet.init:119] ====> CAA started, you may fire when ready <====
2007-02-12 12:00:12,918  INFO [CAAInitializerManager.terminateAllServices:123] No initializers found
2007-02-12 12:15:05,991  INFO [RESInitializer.terminate:256] Shutting down UberManager and all its threads...
2007-02-12 12:15:05,992  INFO [RESMonitor.halt:157] RESMonitor-thread Thread shutting down
2007-02-12 12:15:05,994  INFO [NotificationEventListener.cleanup:267] NotificationEventListener-Thread closing UDP socket...
2007-02-12 12:15:05,996 ERROR [NotificationEventListener.run:232] java.net.SocketException: Socket closed
2007-02-12 12:15:05,997  INFO [NotificationEventListener$WorkerThread.halt:119] com.scalix.sac.ubermgr.events.NotificationEventListener$WorkerThread-thread-0 Thread shutting down...
2007-02-12 12:15:05,998  INFO [NotificationEventListener$WorkerThread.halt:119] com.scalix.sac.ubermgr.events.NotificationEventListener$WorkerThread-thread-1 Thread shutting down...
2007-02-12 12:15:06,000  INFO [GuidToServerCache$CleanupThread.stopThread:54] com.scalix.sac.ubermgr.data.GuidToServerCache$CleanupThread-thread Shutting down...
2007-02-12 12:19:28,742  INFO [SOAPDispatcherServlet.init:77] ====> CAA is starting up, standby <====
2007-02-12 12:19:28,978  WARN [CAAConfigLoader.parseConfigDocument:224] No services are configured in this config file
2007-02-12 12:19:29,065  INFO [GuidToServerCache$CleanupThread.run:39] Guid2Server cache is empty. Skipping cleanup
2007-02-12 12:19:29,076  INFO [NotificationEventListener.launch:242] Main Notification Event Listener thread launched...
2007-02-12 12:19:29,079  INFO [NotificationEventListener.launch:245] Notification Worker thread com.scalix.sac.ubermgr.events.NotificationEventListener$WorkerThread-thread-0 launched...
2007-02-12 12:19:29,082  INFO [NotificationEventListener.launch:245] Notification Worker thread com.scalix.sac.ubermgr.events.NotificationEventListener$WorkerThread-thread-1 launched...
2007-02-12 12:19:29,088  INFO [RESInitializer.initNotificationListener:220] RESMonitor-thread Thread launched...
2007-02-12 12:19:29,114  INFO [SOAPDispatcherServlet.init:119] ====> CAA started, you may fire when ready <====
2007-02-12 13:49:29,215  INFO [GuidToServerCache$CleanupThread.run:39] Guid2Server cache is empty. Skipping cleanup


Any help or insights would be greatly appreciated.

Thanks!

dannyt
Scalix
Scalix
Posts: 140
Joined: Mon Aug 08, 2005 11:52 am
Location: UK

Postby dannyt » Wed Feb 14, 2007 11:30 am

Hi,

Not familiar with CentOS myself but it might be worth rerunning the Scalix installer and reconfiguring the Management Services and Management Agent in case something was missed during the upgrade.

Regards,
Danny

stoliker
Posts: 10
Joined: Thu Sep 14, 2006 1:50 pm

Postby stoliker » Wed Feb 14, 2007 2:37 pm

I did as you suggested and it works now! I can't think what I did differently this time around from the first time though. :?

Thanks for your help! :D

dannyt
Scalix
Scalix
Posts: 140
Joined: Mon Aug 08, 2005 11:52 am
Location: UK

Postby dannyt » Thu Feb 15, 2007 12:17 pm

Glad it helped - it might be something todo with old cache in tomcat that did not completely flush on upgrade rather than misconfiguration as such.

Danny


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