Scalix Forums

Can someone from sales please contact me? I have tried the online form, emailing info@scalix.com, and calling the toll free number with no response. Do you guys want to sell this product or not?

Hi Willie,

we have just checked the info inbox and haven't found a message from you - have you been using a different email address from what you've been using in the forums?

Thx,
Florian.

I am sending from the work address not the one associated with this forums account. I never use my work address for forum accounts. I did send another message to the info address yesterday with no response as of yet. If your sales process is this unorganized, I am afraid of what your technical support response is like.

For some reason I find this so funny...

that statement does not really contribute anything to the discussion?

-- f.

Florian actually for me this does, I have emailed you private off the forum about my problems. My company is a VAR with scalix and we are a hosting company. We have been for well over a year selling Scalix and supporting it with happy customers. Then all hell broke loose, we can't get technical support even tho we have purchased support incidents. I have a current ticket open with technical support and I'm trying to get a response from yall. I have yet to get one. I have allowed SSH access to the box in question and have yet to see anyone from Scalix login. This problem has been going on since 9/4 and it is now 9/13. So yes, dealing with the problems I have and seeing someone else who can't get a response back does make it in a weird kind of way funny to me.

Just to be very clear here, the support incident was created on 09/05 and a good number of email have been flowing back and forth, the last from our side this Monday, 09/10.

I'll have to reject that the impression is created that a support request has been sent into Scalix that wasn't processed for a week or anything like this - indeed, the initial response to the mail with which this very ticket was opened was sent 80 minutes after the initial request, well within our SLA. The case has been going on since then and has not been resolved yet - I'll need to talk to the responsible engineer why this is the case.

Cheers,
Florian.

I agree florian the support was created on 9/05 and there was a good number of emails flowing back and forth. The problem is the last one was on monday 9/10 and it is still not resolved and I have been sending emails asking for a status and have checked my last log on the server to see if yall have logged in and have just a few minutes ago. Heck all I was asking for was a response and update as to what you all where doing so I can update my client who is getting mad at us. Just a response would have been great.

That's what I wanted to say - point taken. We'll research internally why this got stuck, and this is something I do apologize for.

Cheers,
Florian.