[/quote]florian wrote:joako wrote:How can Scalix be the most mature with error messages such as "See doc XYZ" yes it said to see "DOC XYZ" in some error messages.
This was an oversight in a early version of Scalix 11 and has been fixed in 11.1 or 11.2, so you won't see that message with current software.
What an oversight. I am running 11.1 and the error is still there. How is your firm not conducting extensive QA testing before each release? Upgrade to 11.2 sure but I have no clue how to do it. I don't understand why SuSE 10.1 support is dropped (#1) and my SAC doesn't work (#2) I ran the installer again and reconfigured everything as someone suggested and that didn't help either.
florian wrote:How can Scalix be the most mature with no documentation on how it works? No KB to look up error messages.
Which specific error message are you talking about?
I'll have to dig those up. But the doc XYZ error is one... have 100% of your users upgraded to 11.2? Why isnt that in your knowlegebase?
florian wrote:And we call Scalix and ask for help you send us to some company in Canada that wants to charge us $2000 to get it working? We have our own administrator you just need to tell him how your software works.
What exact type of help did you request?
Help regarding the fragile balance of all the Scalix components.
florian wrote:IMO Scalix is very fragile.
Sorry, but if one makes statements/accusations like that (especially in wording as above), one should please also include the meat and the actual content of the problem and we'll look into it and will solve it.
IMO is a common acronym in the English language that means "in my opinion." Too many problems I've had with changing the hostname or IP address of the server. I changed an IP address on the server... but both are still on the system... and SAC just breaks. I've read all the doucmentation including two of your Wiki pages and have yet to figure it out.
It would be nice if you could get all your configuration into ONE config file not 50 as it currently is I think this will solve half the problems.
florian wrote:I've seen both completely useless and undocumented error messages in products published by Microsoft (which is the world's largest software company?) and have had much larger quotes for very little from people dealing with other products.
I've been able to solve 98 maybe 99% of Microsoft issues by typing in the error messages into support.microsoft.com, I actually fixed the sync issue with my WM device just the other day by looking up the error in that fashion. I was having problems watching videos on netflix.com and I fixed my problem by searching the "Support code" provided with the error message.
I've been able to solve only 1-5% of my Scalix issues in the same fashion.
I've found the "Samsung Contact Technical Reference Guide" to be a better resource in regards to my Scalix issue. Too bad many of the openmail features/commands have been removed in Scalix. But this is the sort of documentation we need. Something you could give to a sysadmin and then never see it again. I guess you are just trying to make revenue on selling support.
florian wrote:I'm very willing to look into what problems you have and see if they can ge resolved in a professional and reasonable way, but please let's stick with hard facts first, and not contribute to global warming by spreading FUD.
Cheers,
Florian.
FUD? I am recounting my experience after using and supporting Scalix for almost a year.
"Unexpected sync error type 2": viewtopic.php?t=8791&highlight=
SOAP27: viewtopic.php?t=9276&highlight=
Expire the user's password, and don't tell them: viewtopic.php?t=8986&highlight=
Outlook connector is flaky:
viewtopic.php?t=8770&highlight=
OM XXXX errors are not documented:
viewtopic.php?t=7885&highlight=
HTTP links in SWA mostly broken:
viewtopic.php?t=8018&highlight=
SWA search never worked, even on a fresh install:
viewtopic.php?t=8027&highlight=
I'm trying to dig up an email you sent me but I can't. Outlook is hanging
3:35:25 PM ================================================================
3:35:25 PM =============== Scalix Cache Manager Log =======================
3:35:25 PM Synchronization started 12/9/2007 3:35:25 PM for sclx-protean
3:35:25 PM ================================================================
3:35:25 PM Connecting to Scalix server...
3:35:25 PM Connected
Well it was 3:42 when I closed outlook it was just hung. "New mail has arrived. Would you like to read it now" I can not click yes or no in that box.
"Microsoft Visiual C++ Runtime Library
Runtime Error!
Program c:\PROGRA~1\Scalix\Connect\SXCacheMgr.exe
R6025
- pure virtual function call"
Let me spend 10 minutes digging it up because SWA search doesn't work.... well I can't find the email due to technical issues... but you said you were going to help me or get me to someone that can help. This was some time in July, if I am not mistaken.