30 days Trial license with active sync question

[florian]

All good, the versions are correct. What happens if you hit

https://myserver.company.com/api/version

Tx,
Florian.

[sfischer]

It askes me to accept the certificate, which I did.

After that the output:

11.4.4.2575

[florian]

And when you run the sxlicense and sxlicense -u commands, it shows you that ActiveSync is available?

Looks all good to me - sorry, I think if this needs to be progressed further, it probably requires a support case and somebody looking at that box. That's more or less the config of our internal servers until last weekend, when we internally started moving to the next release that we're preparing for.

Florian.

[sfischer]

sxlicense -u
Scalix License Usage
Local Usage
Premium Users: 10
Standard Users: 11
Can ActiveSync: 2
Totals
Premium Users: 10
Standard Users: 11
Can ActiveSync: 2


mail:~ # sxlicense
Scalix License Status
License Type: Temporary
Key Type: Scalix Standard
System Class: Multi-Server
Domain: any
ID: 66
LVID: 2009-07-16
Expiration: 2009-07-16
Premium Users: 50
Standard Users: 50
Features: TNEF WIRELESS MIGRATION HIGH_AVAILABILITY MULTI_INSTANCE MULTI_SERVER RECOVERY_FOLDER ARCHIVER
Option: Name=ActiveSync;Expiry=2009-07-16;EnabledUsers=50
Option: Name=SMP_AntiSpam_CT;Expiry=2009-07-16;GenericUsers=0
Option: Name=SMP_ZeroHourAV_CT;Expiry=2009-07-16;GenericUsers=0
License File: /var/opt/scalix/ml/s/LicenseKeys/temporary.lic
License Fingerprint (MD5): 26:0E:11:FF:xxxxxxxx

[florian]

Yes, that looks good. If there is still that error message, support will have to look into it....

Florian

[sfischer]

asked yesterday via email (support@scalix.com) for support. But until now, no reply at all.

[billb3]

asked yesterday via email (support@scalix.com) for support. But until now, no reply at all.

https://cls.scalix.com/support.php

[florian]

That's right - we accept support submissions only through the reporting form. If you send email to support@scalix.com, you should receive an automated reply that reads like this:

Dear Scalix Customer,

To provide you with the best possible service in technical support, we want to
make sure that we have all required information when a support ticket is
opened. For this purpose, we are now offering a web-based form for submitting
support requests.

Please go to http://www.scalix.com/support and click the link on the left side
of the page to "Open a Support Ticket"

Please note that effective immediately, we no longer accept direct e-mail
requests for new support requests. Therefore, NO SUPPORT TICKET HAS BEEN
CREATED for the issue you just reported. You must use the above mentioned form
to submit new support requests.

Once the form has been filled out, you will receive an e-mail with a support
ticket number. You can then reply and follow up using your normal e-mail
program, as before.

We apologize for this inconvenience. We believe, however, that this will help
us to resolve your issue more quickly.

Regards

The Scalix Support Team

[sfischer]

Maybe thats the theory, but I didn't get such letter.
Just checked my Infolder, Spamfolder and Deleted Folder.

1 week has passed, no progress.

[billb3]

Maybe thats the theory, but I didn't get such letter.
Just checked my Infolder, Spamfolder and Deleted Folder.

1 week has passed, no progress.

I just sent a test message and I received the bounceback right away, not getting it is probably something on your end.
Have you created a ticket via the website or contacted your sales rep?

[billb3]

That's right - we accept support submissions only through the reporting form. If you send email to support@scalix.com, you should receive an automated reply that reads like this:

FYI, I just tried calling Technical Support via the main number listed on the Scalix Website because I'm having issues with the web form (1.877.281.6875). After you press 3 for "Technical Support"...in the recorded message, it says to email support@scalix.com to initiate an issue.

[florian]

Bill,

my apologies. We switched and updated systems for our customer database today, which is linked into the support form. This took slightly longer than expected due to cached DNS records outside our control. As a result, some tickets submitted through the web form bounced and it seems yours was one of them.

Everything should be back in service now and I hope your call has been attended to. If not, please send me a personal email and I'll make sure someone gets on it as quickly as possible.

Best,
Florian.

[billb3]

Bill,

my apologies. We switched and updated systems for our customer database today, which is linked into the support form. This took slightly longer than expected due to cached DNS records outside our control. As a result, some tickets submitted through the web form bounced and it seems yours was one of them.

Everything should be back in service now and I hope your call has been attended to. If not, please send me a personal email and I'll make sure someone gets on it as quickly as possible.

Best,
Florian.

Got a call back (left a vm in the support mailbox) and re-submitted my ticket a few minutes ago, no worries...thanks!

[florian]

BTW... I think it was about time. You may notice a new logo next to your name...

Cheers, and may the force be with you!
Florian

[billb3]