Postby florian » Thu Apr 02, 2009 10:35 am
Thanks - We're working hard on quality and features and to make Scalix a good experience for all the various types of use(r)s. And to be clear - everyone using our free stuff is very, very welcome - we've received tons of good feedback over the years, got to the bottom of product issues with the community's help and those who've been happy were more than helpful in spreading the word, doing voluntary peer-to-peer marketing. Some have actually moved up to commercial versions for various reasons, not the worst one being that they have outgrown the capacities in terms of premium users. All-in-all, for me Scalix Community Edition has been a huge success.
It's clear that as a commercial company we have to see where we make our cut, so some features and functionalities and services will only be available for those that pay. On the support side, we have a wide range of entitlements available, covering many situations. This forums space, however, for me is the great equalizer where all comes together, good and bad, rants and raves. I firmly believe that's what a forum should be, hence it's name. I'm not alone in making this call and we have different opionions even inside our company on these topics, but for the time being I don't see a problem with what's happening, at least not a big one, so there is nothing to fix.
We certainly want to further enhance our commercial offerings, and that may have a stronger component of self-service and interactive feedback. We may need or want to create a new place for this. I'd think that the forums will, even then, still remain the most vibrant and active place on the Scalix site.
Watching this for a long while now - I think I signed up with my account in Dec 2004 and have received daily digests ever since (well, almost - 3 days missing now - you may have noticed that we've upgraded the forums phpbb software on Monday; digests are missing right now, but will be back today or tomorrow!), I'm quite happy to see that after a phase where people were mostly talking about problems, I see an increasing number of posts saying that something works well - obviously, such feedback is appreciated very much by me and the dev team, it's the one thing we work very hard for to get more of. So - I'd hope that this is not only temporary, but rather a stable trend, as that means we're doing something right.
Anyway, so long,
Florian.
Florian von Kurnatowski, Die Harder!