There are certainly a large number of "positives" concerning Scalix which were of course hgih on the list of requirements when we decided on our solution.
We decided Scalix was the way to go... so we tried to contact Scalix via their website with a view to making a purchase... 2 weeks later, after a couple of follow up emails... NO RESPONSE.
We purchased the product via a reseller and had the full license key etc., up and running within 36 hours... GREAT. This purchase included "Technical Support Credits"...
First tech support issue (concerning LDAP) was adequately handled, though it did take a couple of days.
Second tech support issue (concerning case-sensitivity of user identification causing integration issues with other platforms) was met with a response more along the lines of "not really on the roadmap, besides KERBEROS requires it.." -- of course KERBEROS might require it, but some of the other access methods do not (in fact using IMAP or POP3 to the scalix server, the case of the user string is not relevant) -- but anything else that uses LDAP or some other PAM method with Scalix as the authenticating server, then the username is case sensitive. -- OK -- we found a work-around for this problem by forcing the username strings to all lower case at the time of account creation... Took nearly 10 days to get a response from the support team on this one though.
BUG report submitted 3 weeks ago, where shared "resourses" do not show the name of the resource in the web interface... in the mailbox list view you see:
Code: Select all
Mailbox -
Inbox
Calendar
[i]The resource name should appear after the 'Mailbox -' as it does for delegated mailboxes.
And in the calendar view, even worse -- you see:
Code: Select all
null's Calendar
rather than 'Resource's Calender' as you would see for delegated calendars.
The problem here is evident -- if there are multiple shared resources available to people, they have no way of knowing WHICH resource it is (unless they're astute enough to right-click while in the mailbox view and look at the properties...)
This bug is becoming critical for us, and we have had NUMEROUS complaints about it already. We submitted the bug via the bug reporting site, and it's been sitting in "unverified" for the past nearly 3 weeks with no activity.
Finally, we have tried on no less than 3 occasions over the past six weeks to contact someone at Scalix/Xandros on a marketing/sales/strategy query, and after SIX WEEKS nobody has bothered responding to our inquiries.
Having paid good money for this solution, I am more than just a little disappointed with the quality of service from Scalix/Xandros.
Would someone at Xandros care to answer their mails or take some initiative to improve service to their paying customers please?
L.