Scalix Forums

I have purchased Enterprise level scalix
..installed and deployed the software
..migrated users ...and have left
more then one instance of a phone call
on the support voice mail!

So far I have left a message with
everything but my support pin#
as I don;t know what it is (I'm new)
but after waiting a week now I've recived
NO calls back!?!

Having worked for a unix var for 20 years
I have to say...scalix support is simply
horrible.

As a new customer and a new install
I would expect some level of "new user"
support to be available.


Scalix ...STEP IT UP

I have purchased Enterprise level scalix

Did you get it from scalix directly or from a dealer? We went through a similar issue in the early days, and apparently this little detail makes a big difference with them. If you get a hold of Florian it's your best bet.

Hello,

What is the number that you've been trying to call for support?

If you are still having please visit the following URL to open a support case online and Scalix Support will follow up with you.

https://cls.scalix.com/support.php


Spencer

Thank You for your replies.
I was contacted by someone who saw my post here
and will be in touch with them when I have more issues
to be resolved , I was able to get my problems
fixed.