What happened to the forum last week?

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paikkos
Posts: 20
Joined: Thu Feb 18, 2010 6:16 am

What happened to the forum last week?

Postby paikkos » Mon Aug 22, 2011 4:41 am

The forum was down for a couple of days (at least that as many days as I noticed) last week. There doesn't seem to be any way to notify someone or get any feedback about the status of the forum from anywhere. Do we know what happened? What can we do if the forum goes down, are there other channels for Scalix discussions? Without the help from this forum, problems are not solvable. It's a vital tool for commercial users like me.

Thanks,
Dermot.

William
Posts: 314
Joined: Fri Jun 02, 2006 8:28 am
Location: British Isles

Re: What happened to the forum last week?

Postby William » Tue Aug 23, 2011 5:12 am

My guess is that the wiki and forums databases were being transferred?

paikkos
Posts: 20
Joined: Thu Feb 18, 2010 6:16 am

Re: What happened to the forum last week?

Postby paikkos » Tue Aug 23, 2011 5:27 am

It really felt like we were left in the cold. It would have been nice to have a message to say it was down for maintenance. I got paniced that Scalix had folded!

beaner1111
Posts: 11
Joined: Tue Mar 24, 2009 10:43 am

Re: What happened to the forum last week?

Postby beaner1111 » Tue Sep 13, 2011 9:49 am

For all intents and purposes, Scalix HAS folded... they just don't know it yet...

paikkos
Posts: 20
Joined: Thu Feb 18, 2010 6:16 am

Re: What happened to the forum last week?

Postby paikkos » Tue Sep 13, 2011 10:08 am

Are you just being witty or is there some evidence you can can show to back up that statement?

florian
Scalix
Scalix
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Re: What happened to the forum last week?

Postby florian » Wed Sep 14, 2011 4:36 am

The forum wasn't down for maint and it wasn't being moved anywhere. The provider who is hosting the forum and associated database had some issues with the respective systems, and when they were brought back up, some software version mismatches were creeping in and had to be figured out. As it had been running smoothly for almost five years on the same infrastructure, admins had to refresh their own knowledge about the bells and whistles of it.

I'll not link this statement to any other part of the discussion, but, as a personal comment, I think some of the conclusions drawn here go a little bit to far.

As for the forum being a "critical business tool", I'm certainly ok seeing it called a "very valuable resource", but in terms of criticality, I may want to remind you that it does not come with a SLA, neither on its operations nor on response times, and it never has. So building on it as a "critical" factor for anything would not really stand any formal compliance testing. :-)

Cheers from Internet Security Days,
Florian.
Florian von Kurnatowski, Die Harder!

paikkos
Posts: 20
Joined: Thu Feb 18, 2010 6:16 am

Re: What happened to the forum last week?

Postby paikkos » Wed Sep 14, 2011 5:29 am

There were a number of factors that made me concerned. There has been a change in the parent company; The site being down and no notice anywhere that it was down for maintenance; There has not been a new release for quite some time and no road map. It didn't fill me with confidence.

Perhaps critical is an over-statement but as a general point of reference, this forum is very important. You cannot log a support call whenever there is a trivial matter to resolve. Especially when you know the answer is sitting in a post in this forum somewhere.

florian
Scalix
Scalix
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Re: What happened to the forum last week?

Postby florian » Wed Sep 14, 2011 6:06 am

To be clear, my comment wasn't meant to address the bigger subject, as I am really not in the position to make this type of official statement for a company that I'm only associated with in a very limited way; therefore I only wanted to provide facts about what I saw as going slightly overboard in discussions. :-) Also, as I was behind the original definition for the positioning/role of the forum in Scalix' communication components, I wanted to speak out on the SLA topic. :-)

The involvement of a new owner, btw., hasn't had any impact on infrastructure and service locations for Scalix, afaik.

Anyway, hope this clears some misunderstandings up.
Florian
Florian von Kurnatowski, Die Harder!

paikkos
Posts: 20
Joined: Thu Feb 18, 2010 6:16 am

Re: What happened to the forum last week?

Postby paikkos » Wed Sep 14, 2011 6:22 am

Well if nothing else, I'm glad to see your still involved in forum. :) Continuity helps.


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