Scalix ActiveSync not working after upgrade

Forum to discuss the Scalix ActiveSync product
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Joined: Fri Aug 19, 2016 6:28 am

Scalix ActiveSync not working after upgrade

Postby qurujames » Fri Aug 19, 2016 6:33 am

Hi there,

I recently upgraded my installation of Scalix Server and Scalix ActiveSync to the latest 12.6.0 release - before the upgrade everything seemed to be working correctly.

However since the upgrade, if I try to connect my iPhone to the server it now says "Connection to the server failed" - however the Apache/Tomcat server is running and I can access the Scalix Administration Console and Webmail interface without issue.

Please can someone advise me on where to look to debug this issue? I have tailed the log files in /var/opt/scalix/sx/tomcat/logs but I see no errors when the iPhone tries to connect - I presume that this was actually a startup error but I'm not sure how to track it down.

Any help appreciated!

Kind regards,


Posts: 5503
Joined: Thu Mar 25, 2004 8:15 pm

Re: Scalix ActiveSync not working after upgrade

Postby ScalixSupport » Mon Aug 22, 2016 4:19 am

Hello Mr James,

You have report this issue on redmine Our L2 Support Team will assist to resolve issue quickly.

Thanks !

Scalix Support Team.

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