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Scalix ActiveSync not working after upgrade

Posted: Fri Aug 19, 2016 6:33 am
by qurujames
Hi there,

I recently upgraded my installation of Scalix Server and Scalix ActiveSync to the latest 12.6.0 release - before the upgrade everything seemed to be working correctly.

However since the upgrade, if I try to connect my iPhone to the server it now says "Connection to the server failed" - however the Apache/Tomcat server is running and I can access the Scalix Administration Console and Webmail interface without issue.

Please can someone advise me on where to look to debug this issue? I have tailed the log files in /var/opt/scalix/sx/tomcat/logs but I see no errors when the iPhone tries to connect - I presume that this was actually a startup error but I'm not sure how to track it down.

Any help appreciated!

Kind regards,


Re: Scalix ActiveSync not working after upgrade

Posted: Mon Aug 22, 2016 4:19 am
by ScalixSupport
Hello Mr James,

You have report this issue on redmine Our L2 Support Team will assist to resolve issue quickly.

Thanks !

Scalix Support Team.