can't display, delete or create users

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jbru
Posts: 64
Joined: Sat Oct 14, 2006 3:15 am

can't display, delete or create users

Postby jbru » Thu Aug 18, 2022 3:05 am

I can log in to sac (verson 12.8.0.25760 1) and I can see all users etc. But as soon as I select a user it shows a popup with the error: could not retrieve the information for the selected user.
When I click on Create Users(s) I get a popup which stays blank. And when I try to delete an user I get a popup with the error: Could not delete <user>

I tried to search in the logfiles in /var/opt/scalix/mr/s/logs/ but can't see errors that point out the problem. Can anyone help me on what's going on?
There are 10 people who understand binary, they who do and they who don't.

jbru
Posts: 64
Joined: Sat Oct 14, 2006 3:15 am

Re: can't display, delete or create users

Postby jbru » Tue Sep 06, 2022 10:46 am

Edit: In the /var/opt/scalix/XX/tomcat/logs/scalix-caa.log I see an error every time I mark an user in SAC. The error is: [ERROR] [ajp-nio2-8009-exec-1] [RESServiceHandler.executeRESCommand:310] GetUserLoginStatus:Fatal Exception raised. Check the CAA logs

So somehow the GetUserLoginStatus gives a fatal exception. And now I have to check the CAA logs....but this is de caa log file and it doesn't contain any more information. Does anybody can give me a hint what to do?
There are 10 people who understand binary, they who do and they who don't.


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