Scalix Forums

Posted: **Mon Jun 25, 2007 1:00 pm**

In the sync log

12:57:51 PM ================================================================
12:57:51 PM Starting Synchronization: FullSync: Sending outgoing mail
12:57:51 PM Retry: 1
12:57:51 PM ================================================================
12:57:51 PM Initializing
12:57:51 PM Synchronizing the following folder(s):
12:57:51 PM Outbox
12:57:51 PM Searching for conflict candidates
12:57:51 PM Unexpected sync error type 18: ''

12:57:51 PM ================================================================
12:57:51 PM Starting Synchronization: FullSync: Sending outgoing mail
12:57:51 PM Retry: 2
12:57:51 PM ================================================================
12:57:51 PM Initializing
12:57:51 PM Synchronizing the following folder(s):
12:57:51 PM Outbox
12:57:51 PM Searching for conflict candidates
12:57:51 PM Unexpected sync error type 18: ''
12:57:51 PM Discarding sync request

12:58:40 PM ================================================================
12:58:40 PM Starting Synchronization: Sending outgoing mail
12:58:40 PM ================================================================
12:58:40 PM Initializing
12:58:40 PM Synchronizing the following folder(s):
12:58:40 PM Outbox
12:58:40 PM Searching for conflict candidates
12:58:40 PM Unexpected sync error type 18: ''

12:58:40 PM ================================================================
12:58:40 PM Starting Synchronization: Sending outgoing mail
12:58:40 PM Retry: 1
12:58:40 PM ================================================================
12:58:40 PM Initializing
12:58:40 PM Synchronizing the following folder(s):
12:58:40 PM Outbox
12:58:40 PM Searching for conflict candidates
12:58:40 PM Unexpected sync error type 18: ''

12:58:40 PM ================================================================
12:58:40 PM Starting Synchronization: Sending outgoing mail
12:58:40 PM Retry: 2
12:58:40 PM ================================================================
12:58:40 PM Initializing
12:58:40 PM Synchronizing the following folder(s):
12:58:40 PM Outbox
12:58:40 PM Searching for conflict candidates
12:58:40 PM Unexpected sync error type 18: ''

Posted: **Mon Jun 25, 2007 11:13 pm**

Is this for one user or many? Have you tried recreating the profile? Have you tried creating the profile without smartcache? Have you installed a different version of the connector? Which version of the connector are you using? Which version of Outlook? Which version of windows?

"It is a shame Scalix does not put any effort into helping users." --joako

It's a shame some scalix users dont put any effort into helping others support them.

Posted: **Tue Jun 26, 2007 5:41 pm**

See all the thread I post about valid issues with all logs and details. I hasve ready the forum too many times.

Scalix 11.0.24, Connector = Same, Outlook 2003. AFAIK one user but maybe this will be an issue if other users start to use the connector.

Recreated the profile many times, smartcache and not I always have random freezing issues, People getting blank emails too but then in sent items the email is there.

Windows XP service pack 2. Dell computer. 1.25gb RAM. Pentium 4 Processor. Scalix icon stays blinking but the rest of the computer is totally frozen. Ctrl+alt+del pops up the task manager but I can't actually use it, its either in the background or something just prvents me from clicking it. Only happens in Outlook, no other program.

Posted: **Tue Jun 26, 2007 9:20 pm**

Do you have stuck email in the outbox?
From time to time I have users reporting they can not send emails, and it turns out something is wrong with the syntax of one of the recipients' email, although it's not obvious at all just by looking at it. The solution is often to just strip the email of any brackets, parentheses, quote marks, display name, and leave the plain an simple user@domain.com part.
Next time this happens I'll take note of what is going on with the sync log.

Posted: **Wed Jun 27, 2007 12:50 pm**

Some of these are replies to existing messages. The syntax of the email address is no different that one Outlook should use for POP3 or exchange accounts. So I should submit a bugreport?

Posted: **Thu Jun 28, 2007 8:09 pm**

I've getting several instances of error types 12 and 18 in the synclog in OL2003, as follows:

7:25:10 PM ================================================================
7:25:10 PM Starting Synchronization: Retrieving changes from Scalix server to
7:25:10 PM cache (Hierarchy)
7:25:10 PM Retry: 2
7:25:10 PM ================================================================
7:25:10 PM Initializing
7:25:10 PM Synchronizing the following folder(s):
7:25:10 PM Mailbox - pinto
7:25:10 PM Synchronizing folder hierarchy
7:25:10 PM Searching for changes on the Scalix server
7:29:26 PM No changes found
7:29:28 PM Unexpected sync error type 12: ''
7:29:28 PM Discarding sync request

7:29:34 PM ================================================================
7:29:34 PM Starting Synchronization: Retrieving changes from Scalix server to
7:29:34 PM cache (Phase 1)
7:29:34 PM ================================================================
7:29:34 PM Initializing
7:29:34 PM Synchronizing the following folder(s):
7:29:34 PM Searching for conflict candidates
7:29:34 PM Unexpected sync error type 18: ''

This only started this week, and the only different thing I did was to share calendar with my boss. We're both displaying each others' Mailbox-Calendar. Nobody else has ever reported this problem, but again, nobody else is using this feature yet. We're testing the server. This leads OL2003 to an lockup or a never ending sync, ending up with me killing OL. I'm not absolutely sure they are related, but I'll remove the foreign mailbox and obverse of the problem goes away and report back. Is this a known bug?
server: 11.0.4
connector: 11.1.0

Posted: **Fri Jun 29, 2007 12:47 pm**

Have you found any documentation that states what "Unexpected sync error type 18" and "Unexpected sync error type 12" mean? I love scalix, I hate the lack of documentation.

Scalix Forums

Cannot send mail from Outlook (Scalix connect) suddenly

Cannot send mail from Outlook (Scalix connect) suddenly