[OM 8114] Could not get a license to configure this user

[Yayati]

Hi All,

Trying to port Scalix on Turbolinux 10S ( Celcia ). Which is definitely not an supported platform so please do understand that this is an experimental install.
We have taken care of as carefully all the pre-requisites to install scalix-11.0.4-GA ( scalix-server-11.0.4.10790 ) the binaries installed from rhel3/rhel4 scalix server community edition RPM's.

Given the background, the problem is :

# omaddu -n sxadmin/turbolinux --class limited -c admin -p secret sxadmin
omaddu : [OM 8114] Could not get a license to configure this user.

Tried every thing in the world to figure this one, but no clue.

However the omstat shows the License Monitor as aborted.
# omstat -a
PC Monitor Started NON-STOP 0
Directory Relay Server Aborted 19:13:46
Notification Server Aborted 19:13:46 0
Shared memory daemon Aborted NON-STOP
Notification Monitor Aborted NON-STOP
Session Monitor Aborted NON-STOP
Indexer Started NON-STOP
Stats Daemon Aborted NON-STOP
Container Access Monitor Aborted NON-STOP
Item Structure Server Stopped
Database Monitor Started 19:13:46
Licence Monitor Daemon Aborted NON-STOP
LDAP Daemon Started 19:13:46
Queue Manager Started NON-STOP
Item Delete Daemon Aborted NON-STOP
IMAP Server Daemon Started 19:13:47
SMTP Relay Started 19:13:47
Mime Browser Controller Aborted 19:13:47
Event Server Started 19:13:47

And the sxlicense command returns:
# sxlicense -u
Could not communicate with the License Manager

I tried both the manual install as we as the CLI installer, but it all ends with the above error.

Any pointers would be highly appreciated.

Also is their anyway to generate a limited license and install the same ? looked at in the forum but couldn't find an answer.

Even though the platform is not support, yet i would appreciate support.

Thanks,
Yayati.

[ls-al]

as the License Daemon is not running the OM 8114 is expected.

please try to start Scalix with

Code: Select all

/etc/init.d/scalix start

first or do at least a

Code: Select all

omrc -n

[craig]

[/quote]PC Monitor Started NON-STOP 0
Directory Relay Server Aborted 19:13:46
Notification Server Aborted 19:13:46 0
Shared memory daemon Aborted NON-STOP
Notification Monitor Aborted NON-STOP
Session Monitor Aborted NON-STOP
Indexer Started NON-STOP
Stats Daemon Aborted NON-STOP
Container Access Monitor Aborted NON-STOP
Item Structure Server Stopped
Database Monitor Started 19:13:46
Licence Monitor Daemon Aborted NON-STOP
LDAP Daemon Started 19:13:46
Queue Manager Started NON-STOP
Item Delete Daemon Aborted NON-STOP
IMAP Server Daemon Started 19:13:47
SMTP Relay Started 19:13:47
Mime Browser Controller Aborted 19:13:47
Event Server Started 19:13:47

Hi Yayati

There are other issues besides the licenseing problem you are having. Seeing that there are pretty much no services running. Fixing these first should be a "first step" to get it running. I would (if possible) reboot the box to see if these services start, and then check your /var/opt/scalix/??/logs/fatal which should give you a start.

Craig

[Yayati]

Thanks Craig,

I did try with omrc -n, a while ago however failed at the same step.
I am re-doing the whole stuff again, and shall re-post the omrc -n / omstat results.

An observation during the creating of the message store omsendin gives a small error:

NOTE: Creating a new Scalix default item structure db called 0

executing /opt/scalix/bin/omsendin

Usage: mktemp [-d] [-q] [-u] template
Usage: mktemp [-d] [-q] [-u] template
/opt/scalix/bin/omsendin: line 315: $STRIPPED_SENDMAIL_CF: ambiguous redirect
/opt/scalix/bin/omsendin: line 316: $STRIPPED_OM_SM_CF: ambiguous redirect
cmp: missing operand after `cmp'
cmp: Try `cmp --help' for more information.
rm: too few arguments
Try `rm --help' for more information.
NOTE: A copy of your sendmail configuration with changes for Scalix is
now in /opt/scalix/newconfig/om_sendmail.cf
Use /opt/scalix/newconfig/sm.update to install it.


executing /opt/scalix/newconfig/sm.update

NOTE: [OMINST 608] /etc/mail/sendmail.cf backed up to
NOTE: /etc/mail/sendmail.cf.2 prior to changes for Scalix.

Shutting down sendmail MTA:
Stopping Scalix LDAP mapper (ldapmapper):
Starting Scalix LDAP mapper (ldapmapper): ldapmapper
Setup sendmail:
Starting sendmail MTA: sendmail
Starting sendmail MSP:
Sendmail restarted.

Done

However at the end shows restarting sendmail.
I am not sure is sendmails configuration failure and the above problem are interconnected. Let me know if i need to fix omsendin problem before going any further?

Shall come back with the suggested results of omrc -n

Thanks,
Yayati

[Yayati]

Ok here we go:

# omrc -n

Enabling 8 subsystem(s).
Database Monitor Started
LDAP Daemon Started
IMAP Server Daemon Started
SMTP Relay Started
Mime Browser Controller Started
Event Server Started
Directory Relay Server Aborted
Notification Server Aborted
[OM 10440] omrc : Service startup has been disabled.
Scalix services NOT started.

# omstat -a

PC Monitor Started NON-STOP 0
Directory Relay Server Aborted 20:37:45
Notification Server Aborted 20:37:45 0
Shared memory daemon Aborted NON-STOP
Notification Monitor Aborted NON-STOP
Session Monitor Aborted NON-STOP
Indexer Started NON-STOP
Stats Daemon Aborted NON-STOP
Container Access Monitor Aborted NON-STOP
Item Structure Server Stopped
Database Monitor Started 20:37:45
Licence Monitor Daemon Aborted NON-STOP
LDAP Daemon Started 20:37:46
Queue Manager Started NON-STOP
Item Delete Daemon Aborted NON-STOP
IMAP Server Daemon Started 20:37:46
SMTP Relay Started 20:37:46
Mime Browser Controller Aborted 20:37:46
Event Server Started 20:37:46

Also to add the OS ( turbolinux ) is running on a VMware Workstation.

/var/opt/scalix/??/log/fatal

SERIOUS ERROR Container Acce(Container Acce) Thu Jun 14 20:07:11 2007
[SYS 13] Permission denied
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 2806
Current errno value: 13


SERIOUS ERROR Container Acce(Container Acce) Thu Jun 14 20:07:11 2007
[OM.DMON 350] The container access monitor has shutdown due to a fatal error.
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 2806
Current errno value: 13


ERROR Session Monito(Session Monito) Thu Jun 14 20:08:41 2007
[SYS 13] Permission denied
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 4932
Current errno value: 13


SERIOUS ERROR Container Acce(Container Acce) Thu Jun 14 20:08:41 2007
[SYS 13] Permission denied
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 4935
Current errno value: 13


SERIOUS ERROR Container Acce(Container Acce) Thu Jun 14 20:08:41 2007
[OM.DMON 350] The container access monitor has shutdown due to a fatal error.
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 4935
Current errno value: 13


SERIOUS ERROR Shared memory (Shared memory ) Thu Jun 14 20:08:42 2007
[SYS 13] Permission denied
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 4940
Current errno value: 13


SERIOUS ERROR Shared memory (Shared memory ) Thu Jun 14 20:08:42 2007
[OM.SMEM 250] The shared memory daemon has shut down due to a fatal error.
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 4940
Current errno value: 13


SERIOUS ERROR Notification M(Notification M) Thu Jun 14 20:08:42 2007
[SYS 13] Permission denied
Pid of logging process: 4943
Current errno value: 13


SERIOUS ERROR Notification M(Notification M) Thu Jun 14 20:08:42 2007
[OM.DMON 473] The Notification Monitor has shut down due to a fatal error.
Pid of logging process: 4943
Current errno value: 13


SERIOUS ERROR Notification M(Notification M) Thu Jun 14 20:08:42 2007
[SYS 13] Permission denied
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 4943
Current errno value: 13


SERIOUS ERROR Stats Daemon (Stats Daemon ) Thu Jun 14 20:08:42 2007
[OM 30010] Cannot bind to socket.
Pid of logging process: 4950
Current errno value: 13


SERIOUS ERROR Licence Monito(Licence Monito) Thu Jun 14 20:08:43 2007
[OM 30010] Cannot bind to socket.
Pid of logging process: 4959
Current errno value: 13


ERROR Item Delete Da(Item Delete Pr) Thu Jun 14 20:08:43 2007
[SYS 13] Permission denied
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 4956
Current errno value: 13


ERROR Item Delete Da(Item Delete Pr) Thu Jun 14 20:08:43 2007
[SYS 13] Permission denied
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 4962
Current errno value: 13


SERIOUS ERROR Item Delete Da(Item Delete Pr) Thu Jun 14 20:08:43 2007
[SYS 13] Permission denied
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 4962
Current errno value: 13


SERIOUS ERROR Item Delete Da(Item Delete Pr) Thu Jun 14 20:08:43 2007
[OM.DMON 2051] Item Delete process shutdown due to a serious error.
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 4962
Current errno value: 13


SERIOUS ERROR Queue Manager (Queue Manager ) Thu Jun 14 20:13:51 2007
[SYS 13] Permission denied
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 4955
Current errno value: 13


SERIOUS ERROR Queue Manager (Queue Manager ) Thu Jun 14 20:13:51 2007
[OM.DMON 1006] The Queue manager has shutdown due to a fatal error.
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 4955
Current errno value: 13


ERROR Session Monito(Session Monito) Thu Jun 14 20:21:12 2007
[SYS 13] Permission denied
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 6829
Current errno value: 13


SERIOUS ERROR Container Acce(Container Acce) Thu Jun 14 20:21:12 2007
[SYS 13] Permission denied
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 6832
Current errno value: 13


SERIOUS ERROR Container Acce(Container Acce) Thu Jun 14 20:21:12 2007
[OM.DMON 350] The container access monitor has shutdown due to a fatal error.
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 6832
Current errno value: 13


SERIOUS ERROR Shared memory (Shared memory ) Thu Jun 14 20:21:12 2007
[SYS 13] Permission denied
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 6837
Current errno value: 13


SERIOUS ERROR Shared memory (Shared memory ) Thu Jun 14 20:21:12 2007
[OM.SMEM 250] The shared memory daemon has shut down due to a fatal error.
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 6837
Current errno value: 13


SERIOUS ERROR Notification M(Notification M) Thu Jun 14 20:21:12 2007
[SYS 13] Permission denied
Pid of logging process: 6840
Current errno value: 13


SERIOUS ERROR Notification M(Notification M) Thu Jun 14 20:21:12 2007
[OM.DMON 473] The Notification Monitor has shut down due to a fatal error.
Pid of logging process: 6840
Current errno value: 13


SERIOUS ERROR Notification M(Notification M) Thu Jun 14 20:21:12 2007
[SYS 13] Permission denied
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 6840
Current errno value: 13


SERIOUS ERROR Stats Daemon (Stats Daemon ) Thu Jun 14 20:21:13 2007
[OM 30010] Cannot bind to socket.
Pid of logging process: 6847
Current errno value: 13


SERIOUS ERROR Licence Monito(Licence Monito) Thu Jun 14 20:21:13 2007
[OM 30010] Cannot bind to socket.
Pid of logging process: 6856
Current errno value: 13


ERROR Item Delete Da(Item Delete Pr) Thu Jun 14 20:21:13 2007
[SYS 13] Permission denied
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 6853
Current errno value: 13


ERROR Item Delete Da(Item Delete Pr) Thu Jun 14 20:21:13 2007
[SYS 13] Permission denied
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 6859
Current errno value: 13


SERIOUS ERROR Item Delete Da(Item Delete Pr) Thu Jun 14 20:21:13 2007
[SYS 13] Permission denied
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 6859
Current errno value: 13


SERIOUS ERROR Item Delete Da(Item Delete Pr) Thu Jun 14 20:21:13 2007
[OM.DMON 2051] Item Delete process shutdown due to a serious error.
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 6859
Current errno value: 13


SERIOUS ERROR Queue Manager (Queue Manager ) Thu Jun 14 20:26:20 2007
[SYS 13] Permission denied
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 6852
Current errno value: 13


SERIOUS ERROR Queue Manager (Queue Manager ) Thu Jun 14 20:26:20 2007
[OM.DMON 1006] The Queue manager has shutdown due to a fatal error.
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 6852
Current errno value: 13


ERROR Session Monito(Session Monito) Thu Jun 14 20:32:38 2007
[SYS 13] Permission denied
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 7589
Current errno value: 13


SERIOUS ERROR Container Acce(Container Acce) Thu Jun 14 20:32:38 2007
[SYS 13] Permission denied
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 7592
Current errno value: 13


SERIOUS ERROR Container Acce(Container Acce) Thu Jun 14 20:32:38 2007
[OM.DMON 350] The container access monitor has shutdown due to a fatal error.
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 7592
Current errno value: 13


SERIOUS ERROR Shared memory (Shared memory ) Thu Jun 14 20:32:39 2007
[SYS 13] Permission denied
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 7597
Current errno value: 13


SERIOUS ERROR Shared memory (Shared memory ) Thu Jun 14 20:32:39 2007
[OM.SMEM 250] The shared memory daemon has shut down due to a fatal error.
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 7597
Current errno value: 13


SERIOUS ERROR Notification M(Notification M) Thu Jun 14 20:32:39 2007
[SYS 13] Permission denied
Pid of logging process: 7600
Current errno value: 13


SERIOUS ERROR Notification M(Notification M) Thu Jun 14 20:32:39 2007
[OM.DMON 473] The Notification Monitor has shut down due to a fatal error.
Pid of logging process: 7600
Current errno value: 13


SERIOUS ERROR Notification M(Notification M) Thu Jun 14 20:32:39 2007
[SYS 13] Permission denied
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 7600
Current errno value: 13


SERIOUS ERROR Stats Daemon (Stats Daemon ) Thu Jun 14 20:32:39 2007
[OM 30010] Cannot bind to socket.
Pid of logging process: 7607
Current errno value: 13


SERIOUS ERROR Licence Monito(Licence Monito) Thu Jun 14 20:32:40 2007
[OM 30010] Cannot bind to socket.
Pid of logging process: 7616
Current errno value: 13


ERROR Item Delete Da(Item Delete Pr) Thu Jun 14 20:32:40 2007
[SYS 13] Permission denied
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 7613
Current errno value: 13


ERROR Item Delete Da(Item Delete Pr) Thu Jun 14 20:32:40 2007
[SYS 13] Permission denied
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 7619
Current errno value: 13


SERIOUS ERROR Item Delete Da(Item Delete Pr) Thu Jun 14 20:32:40 2007
[SYS 13] Permission denied
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 7619
Current errno value: 13


SERIOUS ERROR Item Delete Da(Item Delete Pr) Thu Jun 14 20:32:40 2007
[OM.DMON 2051] Item Delete process shutdown due to a serious error.
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 7619
Current errno value: 13


SERIOUS ERROR Notification S(Notification S) Thu Jun 14 20:37:45 2007
[SYS 13] Permission denied
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 8234
Current errno value: 13


SERIOUS ERROR Directory Rela(Directory Rela) Thu Jun 14 20:37:46 2007
[SYS 13] Permission denied
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 8243
Current errno value: 13


ERROR Directory Rela(Directory Rela) Thu Jun 14 20:37:46 2007
[OM 27016] Directory Relay Server parent process exiting on error.
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 8243
Current errno value: 13


SERIOUS ERROR Directory Rela(Directory Rela) Thu Jun 14 20:37:46 2007
[SYS 13] Permission denied
File Name: /var/opt/scalix/sx/s/sys/config
Pid of logging process: 8243
Current errno value: 13


SERIOUS ERROR Mime Browser C(Mime Browser C) Thu Jun 14 20:37:46 2007
[OM.MIME 2001] Mime Browser Controller could not bind to socket.
Pid of logging process: 8245
Current errno value: 13


SERIOUS ERROR Mime Browser C(Mime Browser C) Thu Jun 14 20:37:46 2007
[OM.MIME 2000] The Mime Browser Controller has shutdown due to a fatal error.
Pid of logging process: 8245
Current errno value: 13

# ps ax

2913 ? Ss 0:00 /opt/scalix/bin/ldapmapper --pidfile /var/run/ldapmapper.pid
7603 ? Ss 0:00 indexer
7604 ? S 0:00 index.catcher
7612 ? Ss 0:00 queue.manager
8221 ? Ss 0:00 advmail.sckd
8235 ? Ss 0:00 omdbmon -p 30
8240 ? Ss 0:00 in.imap41d -d
8241 ? S 0:00 omslapd
8246 ? Ss 0:00 omsmtpd
8248 ? S 0:00 omsmtpd
8249 ? SNs 0:00 sxeventserver
8251 ? S 0:00 omsmtpd
8253 ? S 0:00 omsmtpd
8342 pts/0 R+ 0:00 ps ax

Those where bunch of errors, i missed all these.
Understandably there are some fundamental problem with my setup, Please let me know if i can or need to still provide finer details.

Thanks,
Yayati.

[Yayati]

Thanks all for your support.

I got it resolved by fixing the permissions.

# omcheck -s > fix_install_permissions.sh
# sh fix_install_permissions.sh

# omcheck -s -d > fix_data_permissions.sh
# sh fix_data_permissions.sh

Lets look forward for turbolinux as a robust platform for Scalix.

Thanks,
Yayati