Scalix Forums

Hey all -

Just finished an install of scalix-11.0.3-GA (many thanks to the help of Scalix Support "Subir") and tried sending an email message to one of the new users I added. (Message sent from outside SMTP server). I got a bounce within seconds, saying error 554. (See below.)

Any ideas on what I've done wrong?

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Reporting-MTA: dns; s2mqueue.nuttinbutnet.net
X-Postfix-Queue-ID: 8F98CBB34E
X-Postfix-Sender: rfc822; jbryan@productiveconcepts.com
Arrival-Date: Fri, 13 Apr 2007 09:48:19 -0400 (EDT)

Final-Recipient: rfc822; jbryan@mail2.productiveconcepts.com
Action: failed
Status: 5.0.0
Diagnostic-Code: X-Postfix; host mail2.productiveconcepts.com[207.40.85.50]
said: 554 <jbryan@mail2.productiveconcepts.com>: Relay access denied (in
reply to RCPT TO command)

Hi!

Please take a look at http://www.scalix.com/community/viewtop ... ight=fixup
Note: The path to smtpd.cfg in your case would be /var/opt/scalix/??/s/sys/smtpd.cfg

If this does not help, start SMTP Relay logging, enable the option DEBUG_LOG=TRUE to
/var/opt/scalix/??/s/sys/smtpd.cfg and restart the relay using commands below:

This creates a file in /var/opt/scalix/s4/s/tmp/smtpd-SMTP.log. This will log the entire SMTP
conversation as it happens. Try sending a mail again, and check the log entries in this file.

I found a knowledgebase document describing about what should is to be looked for
when "Internet originated external mail is not being delivered to Scalix users", have a
look at the link below:
http://na4.salesforce.com/_ui/selfservi ... 00IGv&ps=1

Hope this helps.

Thanks,
Subir

Hi!

If the knowledge base link given in last post does not work, search "Internet originated external mail is not being delivered to Scalix users" in the knowledge base link below:
http://www.scalix.com/knowledgebase
under the solutions tab.

Thanks,
Subir