Error: 554 <...>: Relay access denied

[josiahbryan]

Hey all -

Just finished an install of scalix-11.0.3-GA (many thanks to the help of Scalix Support "Subir") and tried sending an email message to one of the new users I added. (Message sent from outside SMTP server). I got a bounce within seconds, saying error 554. (See below.)

Any ideas on what I've done wrong?

---------

Reporting-MTA: dns; s2mqueue.nuttinbutnet.net
X-Postfix-Queue-ID: 8F98CBB34E
X-Postfix-Sender: rfc822; jbryan@productiveconcepts.com
Arrival-Date: Fri, 13 Apr 2007 09:48:19 -0400 (EDT)

Final-Recipient: rfc822; jbryan@mail2.productiveconcepts.com
Action: failed
Status: 5.0.0
Diagnostic-Code: X-Postfix; host mail2.productiveconcepts.com[207.40.85.50]
said: 554 <jbryan@mail2.productiveconcepts.com>: Relay access denied (in
reply to RCPT TO command)

[ScalixSupport]

Hi!

Please take a look at http://www.scalix.com/community/viewtop ... ight=fixup
Note: The path to smtpd.cfg in your case would be /var/opt/scalix/??/s/sys/smtpd.cfg

If this does not help, start SMTP Relay logging, enable the option DEBUG_LOG=TRUE to
/var/opt/scalix/??/s/sys/smtpd.cfg and restart the relay using commands below:

Code: Select all

omoff -wd 0 smtpd
omon smtpd

This creates a file in /var/opt/scalix/s4/s/tmp/smtpd-SMTP.log. This will log the entire SMTP
conversation as it happens. Try sending a mail again, and check the log entries in this file.

I found a knowledgebase document describing about what should is to be looked for
when "Internet originated external mail is not being delivered to Scalix users", have a
look at the link below:
http://na4.salesforce.com/_ui/selfservi ... 00IGv&ps=1

Hope this helps.

Thanks,
Subir

[ScalixSupport]

Hi!

If the knowledge base link given in last post does not work, search "Internet originated external mail is not being delivered to Scalix users" in the knowledge base link below:
http://www.scalix.com/knowledgebase
under the solutions tab.

Thanks,
Subir