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No access to /sac /webmail after upgrade from 10.0.1 to 11.0
Posted: Wed Mar 28, 2007 4:29 pm
by larsstig
I upgrade from 10.0.1 to 11.0.2 on RHEL4
After upgrading I get the error from tomcat:
HTTP Status 404 - /webmail
type Status report
message /webmail
description The requested resource (/webmail) is not available.
Apache Tomcat/5.5.16
I also see a bunch of errors in /var/log/httpd/mod_jk.log:
[Wed Mar 28 15:16:37 2007] [info] ajp_service::jk_ajp_common.c (1749): Sending request to tomcat f
ailed, recoverable operation attempt=1
[Wed Mar 28 15:16:47 2007] [info] ajp_send_request::jk_ajp_common.c (1178): Socket 16 is not conne
cted any more (errno=-1)
[Wed Mar 28 15:16:47 2007] [info] ajp_send_request::jk_ajp_common.c (1202): Error sending request.
Will try another pooled connection
[Wed Mar 28 15:16:47 2007] [info] ajp_send_request::jk_ajp_common.c (1225): All endpoints are disc
onnected or dead
[Wed Mar 28 15:16:47 2007] [info] ajp_service::jk_ajp_common.c (1749): Sending request to tomcat f
ailed, recoverable operation attempt=1
tomcat is running:
# service scalix-tomcat status
Instance (comm) is running
ps aux | grep tomcat
root 9857 1.5 8.2 455796 63872 pts/1 Sl 15:15 0:12 /usr/java/jre1.5.0_06/bin/java -server -Djava.net.preferIPv4Stack=true -Xms256m -Xmx256m -Dscalix.instance=/var/opt/scalix/cm -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=/var/opt/scalix/cm/tomcat/conf/logging.properties -Djava.endorsed.dirs=/opt/scalix-tomcat/common/endorsed -classpath /usr/java/jre1.5.0_06/lib/tools.jar:/opt/scalix-tomcat/bin/bootstrap.jar:/opt/scalix-tomcat/bin/commons-logging-api.jar -Dcatalina.base=/var/opt/scalix/cm/tomcat -Dcatalina.home=/opt/scalix-tomcat -Djava.io.tmpdir=/var/opt/scalix/cm/tomcat/temp org.apache.catalina.startup.Bootstrap start
root 10911 0.0 0.0 4936 644 pts/1 R+ 15:28 0:00 grep tomcat
Any ideas?
Thanks,
-ls
Posted: Thu Mar 29, 2007 5:50 am
by ScalixSupport
Hi!
Can you run the scalix installer and re-configure the following components:
Scalix Messaging Services
Scalix PostgreSQL Database Integration
Scalix Apache/Tomcat Connector
Scalix Tomcat
Thanks,
Subir
Posted: Thu Mar 29, 2007 8:02 am
by larsstig
I reconfigured the following:
Scalix Messaging Services
Scalix PostgreSQL Database Integration
Scalix Tomcat
I could not reconfigure Scalix Apache/Tomcat Connector, the Scalix installer reports it as not reconfigurable,
This did not fix the problem.
-ls
Posted: Thu Mar 29, 2007 8:30 am
by ScalixSupport
Hi!
Ok, moving forward, restart scalix-tomcat service, check the result with the command
"ps -ax | grep tomcat", if you find more than one instances of tomcat service kill both
gracefully/forcefully and start scalix-tomcat afresh. Next, what is that result for command
"java -version", this command ideally should give the JRE version and should run from
anywhere.
Thanks,
Subir
Posted: Thu Mar 29, 2007 9:11 am
by larsstig
Ok here's the commands I ran and output. Only one tomcat is running, and java -version is the version that was installed by scalix-installer.
Code: Select all
[root@comm scalix-11.0.2.1-GA]# /etc/init.d/scalix-tomcat stop
Stopping Tomcat service (comm): [ OK ]
[root@comm scalix-11.0.2.1-GA]# ps aux | grep tomcat
root 18286 0.0 0.0 5144 648 pts/1 S+ 08:02 0:00 grep tomcat
[root@comm scalix-11.0.2.1-GA]# /etc/init.d/scalix-tomcat start
Starting Tomcat service (comm): [ OK ]
[root@comm scalix-11.0.2.1-GA]# ps aux | grep tomcat
root 18329 103 5.9 444364 46440 pts/1 Rl 08:03 0:06 /usr/java/jre1.5.0_06/bin/java -server -Djava.net.preferIPv4Stack=true -Xms256m -Xmx256m -Dscalix.instance=/var/opt/scalix/cm -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=/var/opt/scalix/cm/tomcat/conf/logging.properties -Djava.endorsed.dirs=/opt/scalix-tomcat/common/endorsed -classpath /usr/java/jre1.5.0_06/lib/tools.jar:/opt/scalix-tomcat/bin/bootstrap.jar:/opt/scalix-tomcat/bin/commons-logging-api.jar -Dcatalina.base=/var/opt/scalix/cm/tomcat -Dcatalina.home=/opt/scalix-tomcat -Djava.io.tmpdir=/var/opt/scalix/cm/tomcat/temp org.apache.catalina.startup.Bootstrap start
root 18343 0.0 0.0 4000 644 pts/1 R+ 08:03 0:00 grep tomcat
[root@comm scalix-11.0.2.1-GA]# java -version
java version "1.5.0_06"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_06-b05)
Java HotSpot(TM) Client VM (build 1.5.0_06-b05, mixed mode, sharing)
Still no luck.
Appreciate your help, thanks,
-ls
Posted: Thu Mar 29, 2007 9:38 am
by ScalixSupport
Hi!
Do send the catalina logs which you could find at /var/opt/scalix/??/tomcat/logs/ folder.
Thanks,
Subir
Posted: Thu Mar 29, 2007 9:59 am
by larsstig
Catalina log from today:
Code: Select all
INFO: Starting Servlet Engine: Apache Tomcat/5.5.16
Mar 29, 2007 6:58:27 AM org.apache.catalina.core.StandardHost start
INFO: XML validation disabled
Mar 29, 2007 6:58:31 AM org.apache.jk.common.ChannelSocket init
INFO: JK: ajp13 listening on comm.sorensenIT.com/172.16.1.3:8009
Mar 29, 2007 6:58:31 AM org.apache.jk.server.JkMain start
INFO: Jk running ID=0 time=1/754 config=null
Mar 29, 2007 6:58:31 AM org.apache.catalina.storeconfig.StoreLoader load
INFO: Find registry server-registry.xml at classpath resource
Mar 29, 2007 6:58:32 AM org.apache.catalina.startup.Catalina start
INFO: Server startup in 5651 ms
Mar 29, 2007 8:02:41 AM org.apache.catalina.core.StandardService stop
INFO: Stopping service Catalina
Mar 29, 2007 8:02:41 AM org.apache.catalina.core.AprLifecycleListener lifecycleEvent
INFO: Failed shutdown of Apache Portable Runtime
Mar 29, 2007 8:03:14 AM org.apache.catalina.core.AprLifecycleListener lifecycleEvent
INFO: The Apache Tomcat Native library which allows optimal performance in production environments
was not found on the java.library.path: /usr/java/jre1.5.0_06/lib/i386/server:/usr/java/jre1.5.0_06
/lib/i386:/usr/java/jre1.5.0_06/../lib/i386
Mar 29, 2007 8:03:14 AM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 3142 ms
Mar 29, 2007 8:03:15 AM org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
Mar 29, 2007 8:03:15 AM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/5.5.16
Mar 29, 2007 8:03:15 AM org.apache.catalina.core.StandardHost start
INFO: XML validation disabled
Mar 29, 2007 8:03:18 AM org.apache.jk.common.ChannelSocket init
INFO: JK: ajp13 listening on comm.sorensenIT.com/172.16.1.3:8009
Mar 29, 2007 8:03:18 AM org.apache.jk.server.JkMain start
INFO: Jk running ID=0 time=0/176 config=null
Mar 29, 2007 8:03:18 AM org.apache.catalina.storeconfig.StoreLoader load
INFO: Find registry server-registry.xml at classpath resource
Mar 29, 2007 8:03:19 AM org.apache.catalina.startup.Catalina start
INFO: Server startup in 4836 ms
I do see an error not finding the Tomcat native library. Is this the cause? How do I fix this?
Thanks,
-ls
Posted: Fri Mar 30, 2007 7:49 am
by ScalixSupport
Hi!
This seems OK to me, did you see some errors in error_log or access_log in /var/log/httpd
folder?
Thanks,
Subir
Posted: Fri Mar 30, 2007 8:00 am
by larsstig
There's a number of these in the access_log:
Code: Select all
172.16.1.3 - - [29/Mar/2007:23:10:12 -0500] "GET /sis/indexer?fn=add&uid=53200000f5177744-3.1.61.271&pdref=00011a077b
8dece3&dref=0001021f576aebec&indexid=30110ac-4477715f-460a9aff-1c&flags=unseen,unflagged,unanswered,undeleted,undraft
,unlabel1,unlabel2,unlabel3,unlabel4,unlabel5,unlabel6,unlabel7,unlabel8,unjunk,unnonjunk,unforwarded HTTP/1.1" 404 9
88 "-" "-"
172.16.1.3 - - [29/Mar/2007:23:10:22 -0500] "GET /sis/indexer?fn=add&uid=53200000f5177744-3.1.61.271&pdref=00011a077b
8dece3&dref=0001021f576aebec&indexid=30110ac-4477715f-460a9aff-1c&flags=unseen,unflagged,unanswered,undeleted,undraft
,unlabel1,unlabel2,unlabel3,unlabel4,unlabel5,unlabel6,unlabel7,unlabel8,unjunk,unnonjunk,unforwarded HTTP/1.1" 404 9
88 "-" "-"
Nothing in the error_log
-ls
Posted: Fri Mar 30, 2007 8:16 am
by ScalixSupport
Hi!
Can you check if Tomcat is listening on the AJP1.3/mod_jk connector port:
and, if not, post the contents of your /opt/scalix-tomcat/conf/server.xml config file?
[Edit]
Also, can you check if SELinux is running?
Thanks,
Subir
Posted: Fri Mar 30, 2007 8:37 am
by larsstig
Output of lsof -i:8009:
Code: Select all
[root@comm httpd]# lsof -i:8009
COMMAND PID USER FD TYPE DEVICE SIZE NODE NAME
java 4734 root 11u IPv4 12859 TCP comm.sorensenIT.com:8009 (LISTEN)
java 4734 root 14u IPv4 15141 TCP comm.sorensenIT.com:8009->comm.sorensenIT.com:33333 (ESTABLISHED)
java 4734 root 15u IPv4 15366 TCP comm.sorensenIT.com:8009->comm.sorensenIT.com:33334 (ESTABLISHED)
java 4734 root 16u IPv4 15369 TCP comm.sorensenIT.com:8009->comm.sorensenIT.com:33335 (ESTABLISHED)
java 4734 root 17u IPv4 15375 TCP comm.sorensenIT.com:8009->comm.sorensenIT.com:33337 (ESTABLISHED)
java 4734 root 18u IPv4 15380 TCP comm.sorensenIT.com:8009->comm.sorensenIT.com:33338 (ESTABLISHED)
java 4734 root 19u IPv4 15383 TCP comm.sorensenIT.com:8009->comm.sorensenIT.com:33340 (ESTABLISHED)
java 4734 root 20u IPv4 15391 TCP comm.sorensenIT.com:8009->comm.sorensenIT.com:33344 (ESTABLISHED)
java 4734 root 21u IPv4 15425 TCP comm.sorensenIT.com:8009->comm.sorensenIT.com:33347 (ESTABLISHED)
httpd 5032 asterisk 13u IPv4 15365 TCP comm.sorensenIT.com:33333->comm.sorensenIT.com:8009 (ESTABLISHED)
httpd 5033 asterisk 13u IPv4 15368 TCP comm.sorensenIT.com:33334->comm.sorensenIT.com:8009 (ESTABLISHED)
httpd 5034 asterisk 13u IPv4 15424 TCP comm.sorensenIT.com:33344->comm.sorensenIT.com:8009 (ESTABLISHED)
httpd 5035 asterisk 13u IPv4 15374 TCP comm.sorensenIT.com:33335->comm.sorensenIT.com:8009 (ESTABLISHED)
httpd 5036 asterisk 13u IPv4 15434 TCP comm.sorensenIT.com:33347->comm.sorensenIT.com:8009 (ESTABLISHED)
httpd 5037 asterisk 13u IPv4 15379 TCP comm.sorensenIT.com:33337->comm.sorensenIT.com:8009 (ESTABLISHED)
httpd 5038 asterisk 13u IPv4 15382 TCP comm.sorensenIT.com:33338->comm.sorensenIT.com:8009 (ESTABLISHED)
httpd 5039 asterisk 13u IPv4 15390 TCP comm.sorensenIT.com:33340->comm.sorensenIT.com:8009 (ESTABLISHED)
[root@comm httpd]#
selinux is enabled, but in permissive mode meaning it only prints warnings in the log, but does not prevent anything.
-ls
Posted: Mon Apr 02, 2007 2:19 am
by ScalixSupport
Hi!
Please remove the 80 in
res.tomcat.tcp.port=80
of the file /var/opt/scalix/??/res/config/res.properties and restart Tomcat. You should then
be able to login.
In Version 10 of Scalix the installer installs a new instance of tomcat under
/opt/scalix-tomcat. Can you check if /opt/scalix-tomcat/bin/setclasspath.sh file contains
JAVA_HOME and JAVA_OPTS variable and that they are set to the correct values?
In the file /etc/httpd/conf.d/scalix-tomcat-connector.conf, do you see the lines,
Code: Select all
Include /etc/opt/scalix-tomcat/connector/jk/instance-*.conf
Include /etc/opt/scalix-tomcat/connector/jk/workers.confWhat is the content of the file /etc/opt/scalix-tomcat/scalix-tomcat.conf, check if the
JAVA_HOME path is correct?
Make selinux disabled, see it helps.
Thanks,
Subir
Posted: Mon Apr 02, 2007 9:52 am
by larsstig
There was no 80 in the res.tomcat.tcp.port= line.
setclasspath.sh does not set JAVA_HOME or JAVA_OPTS, contents:
Code: Select all
# -----------------------------------------------------------------------------
# Set CLASSPATH and Java options
#
# This file was modified by Scalix for use in Scalix Tomcat package.
#
# $Id: scalix-setclasspath.sh,v 1.5 2006/10/26 16:00:20 dkelly Exp $
# -----------------------------------------------------------------------------
# Load configuration:
CONFIG_SCRIPT=/etc/opt/scalix-tomcat/scalix-tomcat.conf
[ -f "$CONFIG_SCRIPT" ] && source $CONFIG_SCRIPT
INSTDIR=$(/opt/scalix-tomcat/bin/sxtomcat-get-inst-dir)
JAVA_OPTS="$JAVA_OPTS -Dscalix.instance=$(dirname $INSTDIR)"
# Make sure prerequisite environment variables are set
if [ -z "$JAVA_HOME" ]; then
echo "The JAVA_HOME environment variable is not defined"
echo "This environment variable is needed to run this program"
exit 1
fi
if [ ! -x "$JAVA_HOME"/bin/java ]; then
echo "The Java interpreter is not found"
echo "This is needed to run this program"
exit 1
fi
if [ -z "$BASEDIR" ]; then
echo "The BASEDIR environment variable is not defined"
echo "This environment variable is needed to run this program"
exit 1
fi
if [ ! -x "$BASEDIR"/bin/setclasspath.sh ]; then
echo "The BASEDIR environment variable is not defined correctly"
echo "This environment variable is needed to run this program"
exit 1
fi
# Set the default -Djava.endorsed.dirs argument
JAVA_ENDORSED_DIRS="$BASEDIR/common/endorsed"
# Set standard CLASSPATH
CLASSPATH="$JAVA_HOME"/lib/tools.jar
# Set standard commands for invoking Java.
_RUNJAVA="$JAVA_HOME"/bin/java
/etc/httpd/conf.d/scalix-tomcat-connector.conf does have the lines you metion.
Content of /etc/opt/scalix-tomcat/scalix-tomcat.conf:
Code: Select all
# cat /etc/opt/scalix-tomcat/scalix-tomcat.conf
#
# Configuration file for Scalix Tomcat
#
# The directory where Java is installed:
JAVA_HOME="/usr/java/jre1.5.0_06"
# Additional arguments to be passed to Java:
JAVA_OPTS="-server -Djava.net.preferIPv4Stack=true"
These are the correct settings.
Completely disabling selinux makes no difference either.
-ls
Posted: Tue Apr 03, 2007 2:37 am
by ScalixSupport
Hi!
Can you send the contents of file /etc/httpd/conf.d/scalix-tomcat-connector.conf also what
is the result for "ls -al /etc/opt/scalix-tomcat/connector/*"?
Thanks,
Subir
Posted: Tue Apr 03, 2007 12:21 pm
by larsstig
scalix-tomcat-connector.conf:
Code: Select all
# ---------------------------------------------------------------------------
# Load deflate and JK modules used by Scalix:
# ---------------------------------------------------------------------------
<IfModule !mod_deflate.c>
LoadModule deflate_module modules/mod_deflate.so
</IfModule>
<IfModule !mod_jk.c>
LoadModule jk_module modules/mod_jk.so
</IfModule>
# ---------------------------------------------------------------------------
# Configure on-the-fly deflate compression of the pages:
# ---------------------------------------------------------------------------
<Location />
AddOutputFilterByType DEFLATE text/xml text/html text/css
AddOutputFilterByType DEFLATE application/x-javascript
</Location>
# ---------------------------------------------------------------------------
# mod_jk connector configuration (part common to all platforms)
# ---------------------------------------------------------------------------
# Setup JK connector needed to run Tomcat under Apache server:
<IfModule mod_jk.c>
# Set the jk log level [debug/error/info]
JkLogLevel info
# Select the log format
JkLogStampFormat "[%a %b %d %H:%M:%S %Y] "
# JkOptions indicate to send SSL KEY SIZE,
JkOptions +ForwardKeySize +ForwardURICompat -ForwardDirectories
# JkRequestLogFormat set the request format
JkRequestLogFormat "%w %V %T"
Include /etc/opt/scalix-tomcat/connector/jk/instance-*.conf
Include /etc/opt/scalix-tomcat/connector/jk/workers.conf
</IfModule>
# ---------------------------------------------------------------------------
# mod_jk connector configuration (part specific to RedHat)
# ---------------------------------------------------------------------------
<IfModule mod_jk.c>
# Where to put jk logs
# Update this path to match your logs directory location
# (put mod_jk.log next to access_log)
JkLogFile /var/log/httpd/mod_jk.log
</IfModule>
Code: Select all
> ls -la /etc/opt/scalix-tomcat/connector/*
/etc/opt/scalix-tomcat/connector/ajp:
total 80
drwxr-xr-x 2 root root 4096 Feb 22 20:57 .
drwxr-xr-x 4 root root 4096 Feb 22 20:57 ..
-rw-r--r-- 1 root root 50 Mar 29 09:38 app-comm.api.conf
-rw-r--r-- 1 root root 50 Mar 29 09:38 app-comm.caa.conf
-rw-r--r-- 1 root root 46 Mar 29 09:38 app-comm.m.conf
-rw-r--r-- 1 root root 50 Mar 29 09:38 app-comm.res.conf
-rw-r--r-- 1 root root 50 Mar 29 09:38 app-comm.sac.conf
-rw-r--r-- 1 root root 50 Mar 29 09:38 app-comm.sis.conf
-rw-r--r-- 1 root root 58 Mar 29 11:45 app-comm.webmail.conf
-rw-r--r-- 1 root root 471 Mar 29 11:45 instance-comm.conf
/etc/opt/scalix-tomcat/connector/jk:
total 88
drwxr-xr-x 2 root root 4096 Feb 22 20:57 .
drwxr-xr-x 4 root root 4096 Feb 22 20:57 ..
-rw-r--r-- 1 root root 19 Mar 29 09:38 app-comm.api.conf
-rw-r--r-- 1 root root 19 Mar 29 09:38 app-comm.caa.conf
-rw-r--r-- 1 root root 17 Mar 29 09:38 app-comm.m.conf
-rw-r--r-- 1 root root 19 Mar 29 09:38 app-comm.res.conf
-rw-r--r-- 1 root root 19 Mar 29 09:38 app-comm.sac.conf
-rw-r--r-- 1 root root 19 Mar 29 09:38 app-comm.sis.conf
-rw-r--r-- 1 root root 23 Mar 29 11:45 app-comm.webmail.conf
-rw-r--r-- 1 root root 830 Mar 29 11:45 instance-comm.conf
-rw-r--r-- 1 root root 34 Mar 29 11:45 workers.conf