Scalix Forums

I think the subject says it all.

I am running SUSE 10.1 with Scalix 11.0.2. This is a brand new install. When I attempt to reach the sac, I am presented with the login screen, but it hangs at 'Attempting to login".

When I try to log into webmail, I get a dialogue box that says "Already connected". Authentication seems to happen because if I attempt to log in with the wrong credentials, it tells me so.

I have rebooted this thing many times so I'm quite sure that my email account (I only have the sxadmin account at the momet) isn't already connected.

I've searched the forums and while the odd person seems to have this problem, I can't get any of the fixes working for me.

Some stuff I've looked at:





Not really sure where to go from here. Can someone give me some tips on where to look for trouble?

Thanks!

Hi!

Try to add a user using the command omaddu, and see if you could login Webmail for
this user.

Do you see an entry in /var/opt/scalix/<aa>/webmail/swa.properties file:

swa.soap.soapRequestTimeout=60

Could you please reply with the result of the commands:

Also, please check if the result of command:

matches the one in /var/opt/scalix/<aa>/webmail.swa.properties

If the webmail still fails to start, try restarting scalix-tomcat service.

Thanks,
Subir

ScalixSupport wrote:Hi!

Try to add a user using the command omaddu, and see if you could login Webmail for
this user.

Working on this one. Need to read a bit to figure out how to use it

ScalixSupport wrote:Do you see an entry in /var/opt/scalix/<aa>/webmail/swa.properties file:

swa.soap.soapRequestTimeout=60

Yes.

ScalixSupport wrote:Could you please reply with the result of the commands:

Code: Select all

/etc/init.d/scalix status
/etc/init.d/scalix-postgres status
ps -ax | grep tomcat

ScalixSupport wrote:Also, please check if the result of command:

Code: Select all

hostname --fqdn

matches the one in /var/opt/scalix/<aa>/webmail.swa.properties

It does.

ScalixSupport wrote:If the webmail still fails to start, try restarting scalix-tomcat service.

OK. I've rebooted this thing a million times and there are no scalix failures on boot so I'm pretty sure everything is running. Although that scalix-postgres status doesn't look promising. I started it with:

/etc/init.d/scalix-postgres start

and it started, but I get the same 'already connected' error for my sxadmin user. I'll create a new user and post back what happens when I try to log in with it.

Any thoughts?

Thanks!

Hi!

What is the result for the command "omshowu -m all", I would help you add a user.
What is the result of "ps ax | grep httpd"?

Thanks,
Subir

ScalixSupport wrote:Hi!

What is the result for the command "omshowu -m all", I would help you add a user.
What is the result of "ps ax | grep httpd"?

Thanks,
Subir

Thanks for the help.

ScalixSupport wrote:Hi!

What is the result for the command "omshowu -m all", I would help you add a user.

Thanks,
Subir

Some success with webmail. I created a new user and was able to log in to webmail with it. Good stuff.

My problem seems to surround the sxadmin user then. When attempting to login with sxadmin, webmail reports "Already connected" and the SAC just times out at "Attempting to log in".

How can I troubleshoot the sxadmin user account?

Thanks!

Edit: Does this indicate a problem? It doesn't look right to me, but I'm not an expert on omshowu:

Can you post the output from "omsearch -s|grep sxadmin" and/or omshowu -n sxadmin. You're looking to use sxadmin as the AuthID, the scalixID will be numeric, similar to a logn name vs a UnixID (root vs UID0).

Kev.

KevinAnderson wrote:Can you post the output from "omsearch -s|grep sxadmin" and/or omshowu -n sxadmin. You're looking to use sxadmin as the AuthID, the scalixID will be numeric, similar to a logn name vs a UnixID (root vs UID0).

Kev.

Sure...I'm getting nowhere here....

I've munged the domain for our customer's privacy....

Hey!

# omshowu -O sxadmin
omshowu : [OM 8040] The user can't be found, or has been deleted.

From the man page for omshowu:
-O scalix
Displays details about a specific user. scalix-id is the Scalix numeric id of the
user (as reported by the -G option).

To actually see the results, do the following:

would give a numeric ID next to "Internal user Id : ", now try the command below:

Note: <ID> is the vale that you get next to "Internal user Id :" from the result of omshowu -n
sxadmin -G.

Coming back to login problems in SAC, what errors are you getting in your tomcat logs?
You'll find those under /var/opt/scalix/??/tomcat/logs, check each of them for
errors, let us know what you're experiencing.

Thanks,
Subir

I reinstalled SUSE 10.1 from scratch and reinstalled Scalix and am having the same issue.

What I can't figure out is that Scalix works wonderfully until I change the IP address of the box and then it pukes completely.

I have to do this because I build in one place and deploy in another.

I've given up operating under the assumption that the only place the IP address matters is in the /etc/hosts file. Obviously it's squirelled away in Scalix somewhere.

I've read the wiki article on changing the host name, but that's not what I'm doing. The hostname is the same from birth until deployment. The only thing that changes in the IP address of the machine.

So please, can someone tell me where else I need to make changes when the IP address changes other than the /etc/hosts file?

Thanks!

jonwatson wrote:I reinstalled SUSE 10.1 from scratch and reinstalled Scalix and am having the same issue.

What I can't figure out is that Scalix works wonderfully until I change the IP address of the box and then it pukes completely.

I have to do this because I build in one place and deploy in another.

I've given up operating under the assumption that the only place the IP address matters is in the /etc/hosts file. Obviously it's squirelled away in Scalix somewhere.

I've read the wiki article on changing the host name, but that's not what I'm doing. The hostname is the same from birth until deployment. The only thing that changes in the IP address of the machine.

So please, can someone tell me where else I need to make changes when the IP address changes other than the /etc/hosts file?

Thanks!

Ooooohh...looky looky

http://www.scalix.com/wiki/index.php?ti ... s/ChangeIP

If I'm reading this right, you install Scalix, test it works and then move it somewhere else changing the IP address along the way. Then you test it again.

If you use a different browser for the second test, what happens ?

Cheers

Dave

dkelly wrote:If I'm reading this right, you install Scalix, test it works and then move it somewhere else changing the IP address along the way. Then you test it again.

If you use a different browser for the second test, what happens ?

Cheers

Dave

Now that I've positiviely identified the IP address as the issue, I am following the instructions in the Scalix changing IP address thingy. I'm rebooting now...hopefully it works.

I've been at this on and off for a week or more. This machine has been poked at by 6 or so different people from different locations on different computers. It's definitely been hit by many browsers.

jonwatson wrote:Now that I've positiviely identified the IP address as the issue, I am following the instructions in the Scalix changing IP address thingy. I'm rebooting now...hopefully it works.

I've been at this on and off for a week or more. This machine has been poked at by 6 or so different people from different locations on different computers. It's definitely been hit by many browsers.

well that was a bust. so much hope....