Scalix Forums

Hello all,

Here is our issue .. We have run the update from 11RC2 to 11GA and all completed without issue, However the Scalix Server will NOT start .. Look below ..

Executing /etc/rc.d/init.d/scalix start ..

Starting Scalix services (mail): ERROR: Inconsistency found between version files in sys and lib
directories. This means that the patch levels of the Scalix shared
library and binary areas do not match. Scalix cannot be started until
this is resolved.

[FAILED]

This is on a fully updated RedHat 4AS / CentOS 4.4 server, As of now we are DOWN.

Performing system check...

* Environment check... OK
* Filesystem check... OK
* Network check... OK
* Dependency check... OK
* Running services check... OK

-> Press Enter to begin installation:
Stopping Tomcat...

Please wait while Scalix components are installed...
Checking old Tomcat installations...
Removing legacy admin user...
Installing packages...
Installing Scalix Server...
Installing Scalix DB...
Installing Scalix Apache/Tomcat Connector...
Installing Scalix Tomcat...
Installing Scalix Messaging Services...
Installing Scalix Management Agent...
Installing Scalix Web Access...
Installing Scalix Management Services...
Installing Scalix Search and Index Service...
Installing Scalix Mobile Client...
Done.

=== Server Configuration ===

Starting server...

=== Java Runtime Configuration ===

JRE version 1.5.0_06-fcs already installed, skipping.

=== Secure Communication ===

Please enter a password that the Scalix Management Services will use to authenticate with the Scalix Server. If you plan to install multiple Scalix Servers, please keep this password in a safe place. You MUST use the same password during installation of additional servers.

-> Enter password:

-> Confirm password:

=== PostgreSQL Configuration ===


-> Enter database password:

-> Confirm password:
Configuring PostgreSQL...


Configuring Web applications...
Stopping Tomcat...
Cleaning up Tomcat......
Configuring Tomcat...
Configuring Scalix Management Services......
Configuring Scalix Management Agent......
Configuring Scalix Web Access...
Configuring and restarting Apache...
Configuring Scalix Search and Index Service...
Configuring Scalix Mobile Client...
Configuring Scalix Messaging Services...
Configuring Tomcat service...
Cleaning up Apache/Tomcat JK configuration......
Configuring Apache/Tomcat JK connector...
Restarting Scalix DB...
Starting Tomcat...
Installation finished.
Scalix Installer - cleaning up...
Scalix Installer - done.
[root@mail scalix-11.0.0-GA]#

Any ideas anyone ?

Please try uninstalling the server component, answering no when prompted about removing the message store then re-installing the server component.

Regards,
Don

Don,

Did that and have the same results .. Any other ideas on how to solve this issue .. this server is totally down and I need to find a way to resolve this ASAP ..

BRW

Did you back up /var/opt/scalix/xx/s? Have you tired uninstalling everything and re-installing RC2?

The best way to get immediate assistance is by purchasing a support incident.

Regards,
Don

Don,

We have already purchased a lic with Scalix .. so we have support .. No we have not tried to go back to RC2 .. is this what we should do now? .. What do you think happened?

BRW

Purchasing a license is not the same as purchasing support. When did you purchase the license? I really have no idea what happened. If you had a support agreement with us I would ask for ssh access and could possiblly provide more information.

I'm suggesting re-installing RC2 as that may potentially get you up and running again.

Regards,
Don

Don,

Thanks .. I think since we just purchased less that 45 days ago we have some support included .. Anyway We will give it a try first with RC2 and get back with you on the results

What directorys to confirm do you delete .. we of course want to keep the mail store.

BRW

Please write to support at scalix dot com.

Thanks,
Don

Ok .. un-installed 11GA and rebooted computer .. then re-installed RC2 and all is fine now .. This is of course very strange .. Anyone have any ideas as to why this works even after un-installing and re-installing 11GA and it still failed with the error shown above when attempting to start SCALIX ..

BRW

This is really weird as the changes we've done from RC2 to GA are pretty minimal and none of them affects server installation.

Could you please really work with support to work this out? Obviously, we'd want you to run GA, not the RC version.

Cheers, Florian.

Florian,

We to want to run GA as well .. However I do not want to burn a support issue on what appears to be a bug.

BRW

if it is a bug, you will not burn a support issue; this would be credited back to you.

cheers,
Florian.