Scalix Forums

Hello,

Have been trying to install Scalix on a 64bit Xeon server with SuSE 64bit Ent Linux Srvr 9 installed on it according to Scalix's min requirements. The install gui gets past checking the services but then when it gets to the "Installation" portion the window is blank and all the buttons below are inactive. There are a few Python errors on the screen, they look like this:

Traceback (most recent call last):
File "build/py23/sxmerlin.py", line 320, in forward_event
File "build/py23/sxmerlin.py", line 280, in do_transition
File "build/py23/sxmerlin.py", line 537, in build_work_area
File "build/py23/sxscreens.py", line 1710, in build_work_area
File "build/py23/sxscreens.py", line 1731, in create_progress_bar
SystemError: NULL result without error in PyObject_Call
Scalix Installer - cleaning up...
Scalix Installer - stopped.

And the log file generated during the install up until i kill it because it is seemingly stuck, looks like this:

2004-12-26 09:52:56,366 INFO Apache appears to be installed.
2004-12-26 09:52:56,366 INFO Operation passed: Dependency check passed.
2004-12-26 09:52:56,382 INFO Operation passed: Running services check passed.
2004-12-26 09:52:56,483 INFO System check end
2004-12-26 09:52:56,485 INFO System check result: warn
2004-12-26 09:53:02,684 INFO Ending Scalix Installer (Evaluation) - canceled by user on screen WizardSystemCheck(50)
2004-12-26 09:53:12,852 INFO Starting Scalix Installer (Evaluation)
2004-12-26 09:53:23,171 INFO Current locale is en_US and default is en_US
2004-12-26 09:53:28,287 INFO Packages installed: {}
2004-12-26 09:53:28,613 INFO Obsolete packages installed: {}
2004-12-26 09:53:31,578 INFO Saving installation type: install mode: custom
2004-12-26 09:53:32,083 INFO Operation passed: OS release check SUSE LINUX Enterprise Server 9 (x86_64)
2004-12-26 09:53:32,083 INFO Operation passed: Memory check 2053788
2004-12-26 09:53:32,083 INFO Operation passed: Disk space check 7361912
2004-12-26 09:53:32,104 INFO Tomcat was running when we started: True
2004-12-26 09:53:33,561 INFO Saving installation directory: /root/scalix-9.2.0-eval/software/scalix_server
2004-12-26 09:53:34,074 INFO Searching /root/scalix-9.2.0-eval/software/scalix_server for relevant Scalix packages
2004-12-26 09:53:34,075 WARNING File scalix-server-eval-9.2.0.115-0.1.sles9.i586.rpm is not for this platform
2004-12-26 09:53:34,075 WARNING File scalix-server-eval-9.2.0.115-0.1.sles9.i586.rpm is not for this platform
2004-12-26 09:53:34,076 INFO File scalix-swa-9.2.0.212-1.noarch.rpm is a Scalix file, for this platform and valid version
2004-12-26 09:53:34,076 INFO File scalix-sac-9.2.0.211-1.noarch.rpm is a Scalix file, for this platform and valid version
2004-12-26 09:53:34,076 INFO File scalix-res-9.2.0.211-1.noarch.rpm is a Scalix file, for this platform and valid version
2004-12-26 09:53:34,076 WARNING File scalix-websplats-configurator-py23-9.2.0.211-1.noarch.rpm is not a Scalix package
2004-12-26 09:53:34,077 WARNING File scalix-server-eval-9.2.0.115-0.1.rhel3.i386.rpm is not for this platform
2004-12-26 09:53:34,077 WARNING File scalix-server-eval-9.2.0.115-0.1.rhel3.i386.rpm is not for this platform
2004-12-26 09:53:34,077 WARNING File scalix-websplats-configurator-py22-9.2.0.211-1.noarch.rpm is not a Scalix package
2004-12-26 09:53:34,077 WARNING File scalix-server-eval-9.2.0.115-0.1.suse91.i586.rpm is not for this platform
2004-12-26 09:53:34,078 WARNING File scalix-server-eval-9.2.0.115-0.1.suse91.i586.rpm is not for this platform
2004-12-26 09:53:34,078 WARNING File scalix-server-eval-9.2.0.115-0.1.fc3.i386.rpm is not for this platform
2004-12-26 09:53:34,078 WARNING File scalix-server-eval-9.2.0.115-0.1.fc3.i386.rpm is not for this platform
2004-12-26 09:53:38,990 INFO Components selected to install: {'scalix-sac': ['9.2.0.211', '10616581', 'noarch', 'linux', '1', '(none)', 'scalix-sac-9.2.0.211-1.noarch.rpm'], 'scalix-swa': ['9.2.0.212', '4217629', 'noarch', 'linux', '1', '(none)', 'scalix-swa-9.2.0.212-1.noarch.rpm']}
2004-12-26 09:53:38,990 INFO Components selected to upgrade: {}
2004-12-26 09:53:38,993 INFO System check start
2004-12-26 09:53:49,235 INFO Network interface is actually eth0
2004-12-26 09:53:49,235 INFO Operation passed: Network check passed.
2004-12-26 09:53:49,236 INFO Don't need to perform check # 1
2004-12-26 09:53:49,338 INFO Java and Tomcat check info -- JAVA_HOME environment variable is /usr/lib/java
2004-12-26 09:53:49,468 INFO Java and Tomcat check info -- Java version 1.4.2_06
2004-12-26 09:53:49,490 INFO Java and Tomcat check info -- Default Tomcat directory is /usr/share/tomcat
2004-12-26 09:53:49,528 INFO Java and Tomcat check info -- Tomcat version is 5.0.19
2004-12-26 09:53:49,529 INFO Operation passed: Java and Tomcat check passed.
2004-12-26 09:53:49,615 INFO Apache appears to be installed.
2004-12-26 09:53:49,616 INFO Operation passed: Dependency check passed.
2004-12-26 09:53:49,631 INFO Operation passed: Running services check passed.
2004-12-26 09:53:49,731 INFO System check end
2004-12-26 09:53:49,733 INFO System check result: pass
2004-12-26 09:53:52,932 INFO Stopped Tomcat using command /usr/share/tomcat/bin/shutdown.sh
2004-12-26 09:53:55,947 INFO Tomcat is stopped True
2004-12-26 09:54:47,449 INFO Ending Scalix Installer (Evaluation) - canceled by user on screen WizardInstalling(60)

It looks OK, nothing that really stands out, it's just that the window when it gets to the "Installation" portion the window is blank and buttons are inactive so i cannot go forward.

Thanks,

Mike,

You are correct, the error is not due to the missing J2SDK.

After review of the log file, you've uncovered an issue w/ the Scalix Installer. It is not recognizing SLES 9 - 64 bit as an unsupported platform.

***from the log file***

2004-12-26 09:52:39,902 INFO Operation passed: OS release check SUSE LINUX Enterprise Server 9 (x86_64)

We have not tested or certified SLES 9 - 64 bit version. SLES 9 (32 bit) is a fully supported. We are happy to help w/ your eval moving forward on a supported platform.

Regards,
Art