POP and IMAP

[Niteman]

OK I finally got the server installed with the right version. I am able to use the Web Client and every thing works fine. Now the issue is in IMAP and POP3. I have tried a few things but neither service is working and my POP client can not connect to server to get mail. I have check the sevices via:

omon pop and Imap and the services are running.

Thanks for your help
Niteman

[ScalixSupport]

On your Scalix server, what happens when you type:

Code: Select all

telnet hostname 110

and

Code: Select all

telnet hostname 143

where hostname is the name of your Scalix server. If that connects, what happens when you do the same thing from a client machine?

Thanks,
Rachel

[Niteman]

telnet hostname 110 results: Trying 69.132.128.xxx.xxx which is the ip address of my server but it hangs at that screen. I get the same on the port 143. no reply.

Thanks
Niteman

[Niteman]

I also have this message in the IMAP service log:

SERIOUS ERROR IMAP Server Da(IMAP Server Pr) 04.02.06 09:59:06
[OM 27204] No ping reply from Directory Relay Server process on host 'webserver'.
File Name: ~/sys/mnMapFile
User Name: xxxx (username)/ webserver, xxxx(domainname)/CN=xxxx(username)[/quote]

[ScalixSupport]

Please post the output from:

omstat -a

omstat -s

more /var/opt/scalix/sys/mnMapFile

Thanks,
Rachel

[Niteman]

omstat -a:
PC Monitor Started NON-STOP 0
Directory Relay Server Started 04.01.06
Notification Server Started 04.01.06 0
Shared memory daemon Started NON-STOP
Notification Monitor Started NON-STOP
Session Monitor Started NON-STOP
Container Access Monitor Started NON-STOP
Item Structure Server Stopped
Database Monitor Started 04.01.06
Licence Monitor Daemon Started NON-STOP
LDAP Daemon Started 04.01.06
Queue Manager Started NON-STOP
Item Delete Daemon Started NON-STOP
IMAP Server Daemon Started 04.01.06
SMTP Relay Started 04.01.06
Mime Browser Controller Started 04.01.06

omstat -s:
Service Router Started 04.01.06 0
Local Delivery Started 04.01.06 0
Internet Mail Gateway Started 04.01.06 0
Local Client Interface Enabled 04.01.06 0
Remote Client Interface Enabled 04.01.06 0
Test Server Started 04.01.06 0
Request Server Started 04.01.06 0
Print Server Started 04.01.06 0
Bulletin Board Server Started 04.01.06 0
Background Search Service Started 04.01.06 0
CDA Server Started 04.01.06 0
POP3 interface Started 04.01.06 0
Omscan Server Started 04.01.06 0
Archiver Started 04.01.06 0

Ther is no mnMapFile in that directory here are the contents:
[root@webserver scalix]# ls
acl diag LicenseKeys oldDbLogs req sys
admin dir logs omhtml rules temp
bb dirchlog msglists pmove.store rules.eg tmp
cda dits msgpool pop3 scan.serv toupper
Copyright ds nits queues scan.work trace
csetconv is nls release.cst se user
data lic notifs release.sys structdb webusers
dblogs License notify release.tou structlog xport.hold
[root@webserver scalix]# cd /sys
[root@webserver sys]# ls
block bus class devices firmware kernel module power
[root@webserver sys]#

[ScalixSupport]

Hi. Take a look at the commands you sent. First you went to /var/opt/scalix which is fine, but then you went to /sys, not sys. So, please go into /var/opt/scalix/sys and look for the file mnMapFile.

Thanks,
Rachel

[Niteman]

root@webserver opt]# cd /var/opt/scalix/sys
[root@webserver sys]# ls
acl.cfg dinxstat mimein.str search.str
adm.ini dir.attribs mimeout.str shutfile
allpcl.str dir.attribs.x mime.types slapd.args
alltext.str dir.index nwc1600.fin slapd.conf
appm1600.fin dir.index.lk nwclass slapd.pid
appmap dir.probes nwclass.x slapd.schema
appmap.x dir.probes.x objids.map smtpd.cfg
audit.cfg dit.cfg oblige ssattr.map
audit.map dprb1600.fin omcda.lock sysdata
bb ext1600.fin omdbmon.Lock T61Info.cfg
brwmime.str exttype omdrs.conf tcl
ccs1600.fin exttype.x omdrs.lock termdata
cda.cfg files.intCS omGateways.def tfrec.specs
cda.cfg.lk ftbpids.map omlocks tmdvscan.cfg
CharMap general.cfg omlocks.000 tnefout.str
charsets general.cfg~ omlocks.001 toupper.lk
check idpool omlocks.002 triplet.cfg
client.cfg install omlocks.003 ual.tfrecs
cnl1600.fin lang.cfg omlocks.004 ualth.cnf
con1600.fin LangMap omlocks.005 UniICMap
config LCMap.bin omscan.cfg unixin.rules
convert LCMap.lk omscan.lock unixin.str
convert.cs ldap.attribs omscan.stat unixin.trust
convert.cs.x ldapsync10.example omvscan.cfg unix.mapper
convert.x ldapsync11.cfg ornia unixout.rules
conv.noloss ldapsync12.cfg orniaSys unixout.str
conv.noloss.x ldapsync13.cfg pam.d user.cfg
convtabs.lk ldapsync13.schema password.cfg userconf
CSInfo.cfg ldapsync21.cfg pcshfile UserInfo.idx
CSMaps LMBCSInfo.cfg pidlist UserInfo.log
CSTables.ld madmd.cfg print.cfg version
CSTables.lk mapiclass.map PublicKeys version.tmp
DataCreationVersion mapiorn.ids rda.config VistaConf.Lock
datt1600.fin mapixml.cfg requestout.str xds.config
db map.types route.cfg xport.mappers
defmnode mime.cs router

[root@webserver sys]# more /var/opt/scalix/sys/mnMapFile
/var/opt/scalix/sys/mnMapFile: No such file or directory
[root@webserver sys]#

[Niteman]

I can not find that file in the indecated Directory.

thanks

[ScalixSupport]

Hi. Let's go back to the telnet command, because IMAP error from the logs may be a red herring. The reason I say that is because you originally said you can use SWA (i.e the Web Client) and since that users the IMAP server, it must be working.

So, you said you typed "telnet [YOUR SCALIX SERVERS FQDN] 110" and "telnet [YOUR SCALIX SERVERS FQDN] 143", but you didn't say where you typed that. Was it on the Scalix server or from your computer? If it was from your Scalix server please post your /etc/hosts file and let me know which hostname you entered on the telnet command line. Then type "ifconfig" and post those results.

If it was on your computer, then it's likely have a firewall or routing issue because if SWA is working, then IMAP is definitely working.

Thanks,
Rachel

[Niteman]

I used the telnet command on the Scalix server. This time I used the full name and here are the results:

[root@webserver sys]# telnet webserver.niteforce.com 110
Trying 192.168.1.160...
Connected to niteforce.com (192.168.1.160).
Escape character is '^]'.
+OK Scalix POP3 interface ready on: webserver

[root@webserver ~]# telnet webserver.niteforce.com 143
Trying 192.168.1.160...
Connected to niteforce.com (192.168.1.160).
Escape character is '^]'.
* OK Scalix IMAP server 10.0.0.175 ready on webserver.niteforce.com

Here are the results from ifconfig:
[root@webserver ~]# ifconfig
eth0 Link encap:Ethernet HWaddr 00:50:BA:4D:2D:69
inet addr:192.168.1.160 Bcast:192.168.1.255 Mask:255.255.255.0
inet6 addr: fe80::250:baff:fe4d:2d69/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:49510 errors:0 dropped:0 overruns:0 frame:0
TX packets:77452 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:7288549 (6.9 MiB) TX bytes:8370549 (7.9 MiB)
Interrupt:11 Base address:0xb800

lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
inet6 addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING MTU:16436 Metric:1
RX packets:46149 errors:0 dropped:0 overruns:0 frame:0
TX packets:46149 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:18546958 (17.6 MiB) TX bytes:18546958 (17.6 MiB)


Here is what I have in the hosts file:
127.0.0.1 localhost.localdomain localhost
192.168.1.160 webserver.niteforce.com niteforce.com
~
~
"hosts" 4L, 198C
when I used the full name

The POP and IMAP client is connecting via Lan and there is no firewall runnig on the client. The only thing I can think of is that these ports might be closed on the linux server I am new to Linux and not sure how to check or open them up on Fedora.

Thanks
Niteman

[ScalixSupport]

It's very doubtful that the sockets are not available from the server as they are well known sockets. Okay, so from the client, open up a shell/command prompt and type:

telnet 192.168.1.160 110

what do you get? If it doesn't connect type:

traceroute 192.168.1.160 (if it's a Linux client)

or

tracert 192.168.1.160 (if it's a PC client)

and paste those results here.

Thanks,
Rachel

[Niteman]

Here are the results:

C:\Documents and Settings\Nick1>telnet 192.168.1.160 110
Connecting To 192.168.1.160...Could not open connection to the host, on port 110
: Connect failed

C:\Documents and Settings\Nick1>traceroute 192.168.1.110
'traceroute' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Nick1>tracert 192.168.1.160

Tracing route to 192.168.1.160 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.1.160

Trace complete.

[ScalixSupport]

Are you certain you didn't choose to install a firewall when you were installing Linux? Can you check in your /etc/sysconfig subdirectory for a called called iptables. If it exists, please post it here.

Thanks,
Rachel

[Niteman]

I am not sure about the fire wall. I think this might be the issue. That is what I meant by opening the ports. Here is the IPtable:

# Firewall configuration written by system-config-securitylevel
# Manual customization of this file is not recommended.
*filter
:INPUT ACCEPT [0:0]
:FORWARD ACCEPT [0:0]
:OUTPUT ACCEPT [0:0]
:RH-Firewall-1-INPUT - [0:0]
-A INPUT -j RH-Firewall-1-INPUT
-A FORWARD -j RH-Firewall-1-INPUT
-A RH-Firewall-1-INPUT -i lo -j ACCEPT
-A RH-Firewall-1-INPUT -p icmp --icmp-type any -j ACCEPT
-A RH-Firewall-1-INPUT -p 50 -j ACCEPT
-A RH-Firewall-1-INPUT -p 51 -j ACCEPT
-A RH-Firewall-1-INPUT -p udp --dport 5353 -d 224.0.0.251 -j ACCEPT
-A RH-Firewall-1-INPUT -p udp -m udp --dport 631 -j ACCEPT
-A RH-Firewall-1-INPUT -m state --state ESTABLISHED,RELATED -j ACCEPT
-A RH-Firewall-1-INPUT -m state --state NEW -m tcp -p tcp --dport 22 -j ACCEPT
-A RH-Firewall-1-INPUT -m state --state NEW -m tcp -p tcp --dport 80 -j ACCEPT
-A RH-Firewall-1-INPUT -m state --state NEW -m tcp -p tcp --dport 21 -j ACCEPT
-A RH-Firewall-1-INPUT -m state --state NEW -m tcp -p tcp --dport 25 -j ACCEPT
-A RH-Firewall-1-INPUT -j REJECT --reject-with icmp-host-prohibited
COMMIT