Exchange co-existence: Blank emails
Posted: Wed Mar 29, 2006 3:05 am
I'm migrating an Exchange 2000 server to Scalix 10GA. Co-existence has been established with Exchange forwarding to Scalix-migrated users using contacts in Active Directory and delivers to Scalix via an SMTP connector on Exchange. Users will be managed in Active Directory with omldapsync synchronising with Scalix. Users will eventually be batch-migrated with eshuttle.
Limited testing works perfectly in all respects:
* Email from the Internet, from Exchange users and from native Scalix users delivers perfectly in any format (HTML, Rich Text, Plain Text) to Scalix users.
* Scalix users can send to other Scalix users, Exchange users and the Internet perfectly.
The test users migrated from Exchange all exist in one Exchange Message Store called "Employees".
The problem of blank emails surfaced when I tried to migrate some users from another Exchange Message Store (on the same server) called "Management". These users, once on Scalix, could still send and receive fine to other Scalix users and any other SMTP server, but when sending or receiving to the Exchange server, the message body is blank. This happens for all message types (HTML, Rich Text and Plain Text).
I've looked through the security policies for the two Message Stores, and the only difference between the two is message size limits. The "Management" MS can send and receive larger emails.
Do you guys have any idea what could be causing this? Perhaps something along the lines of Exchange not allowing in some way the "Management" MS users not to forward via the SMTP connector to Scalix (though that'd be a bit of a funny one since only the message bodies disappear). Or maybe something gets lost in translation for this particular Message Store when translating from TNEF to Scalix format?
I'd really appreciate some your help. Thanks.
Andre
Limited testing works perfectly in all respects:
* Email from the Internet, from Exchange users and from native Scalix users delivers perfectly in any format (HTML, Rich Text, Plain Text) to Scalix users.
* Scalix users can send to other Scalix users, Exchange users and the Internet perfectly.
The test users migrated from Exchange all exist in one Exchange Message Store called "Employees".
The problem of blank emails surfaced when I tried to migrate some users from another Exchange Message Store (on the same server) called "Management". These users, once on Scalix, could still send and receive fine to other Scalix users and any other SMTP server, but when sending or receiving to the Exchange server, the message body is blank. This happens for all message types (HTML, Rich Text and Plain Text).
I've looked through the security policies for the two Message Stores, and the only difference between the two is message size limits. The "Management" MS can send and receive larger emails.
Do you guys have any idea what could be causing this? Perhaps something along the lines of Exchange not allowing in some way the "Management" MS users not to forward via the SMTP connector to Scalix (though that'd be a bit of a funny one since only the message bodies disappear). Or maybe something gets lost in translation for this particular Message Store when translating from TNEF to Scalix format?
I'd really appreciate some your help. Thanks.
Andre