Troubleshooting Scalix issues

Discuss installation of Scalix software

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ScalixSupport
Scalix
Scalix
Posts: 5503
Joined: Thu Mar 25, 2004 8:15 pm

Troubleshooting Scalix issues

Postby ScalixSupport » Fri Feb 17, 2006 2:47 pm

As you've probably noticed, activity in the forum has increased since the announcement of the Scalix 10 release. That's great news for us but we need your assistance in targetting our responses back to any questions you post.

We need you to post as much detail in your questions as you can.
  • Chapter 20 of the Administration Guide ( which is included in the installation media under the documentation/ directory ) gives a lot of information as to what debugging options are available. This includes logging for the server and for SAC and SWA through tomcat.
  • Make use of the knowledgebase at http://www.scalix.com/support/knowledgebase.html. There are a number of technotes and also copies of the documentation. Note that the Solutions tab in the knowledgebase is separately searchable.
  • This forum also has a search facility. We try not to post the same information multiple times so we may direct you to an existing post.
  • From time to time, we'll post a sticky note at the top of the appropriate forum. Again, take the time to read through the information that's posted.
  • When posting questions to the forum, a list of the tasks that you've already done is more helpful to us than a "it doesn't work" message.
  • Where possible, post the complete picture, for example SWA is IMAP-based so, if you have an SWA question, look at the IMAP server logs as well as the tomcat logs.
  • Similarly, please post more than one line of an error log, we like to be able to see context around the error.


Cheers

Dave

joako
Posts: 308
Joined: Tue May 08, 2007 10:45 pm

Re: Troubleshooting Scalix issues

Postby joako » Wed Jun 06, 2007 4:28 pm

ScalixSupport wrote:[*]Chapter 20 of the Administration Guide ( which is included in the installation media under the documentation/ directory ) gives a lot of information as to what debugging options are available. This includes logging for the server and for SAC and SWA through tomcat.


No such chapter exists.

ScalixSupport
Scalix
Scalix
Posts: 5503
Joined: Thu Mar 25, 2004 8:15 pm

Postby ScalixSupport » Thu Jun 07, 2007 6:36 am

Hi!

The Chapter 20 that is mentioned here is from the administration guide for Scalix 10.x, this
could be found at:
http://www.scalix.com/documents/scalix_ ... _guide.pdf
the Chapter 20 starts from page#245.

Thanks,
Subir

elliot01
Posts: 55
Joined: Wed May 06, 2009 6:35 am
Location: West Midlands, England

Re: Troubleshooting Scalix issues

Postby elliot01 » Fri Jul 17, 2009 5:49 am

http://www.scalix.com/support/knowledgebase.html = The webpage cannot be found.

Is it just me?
CentOS v5.3, Scalix v11.4.6 Community Edition, 300+ users

PrisonMind
Posts: 308
Joined: Thu Jul 10, 2008 5:00 am
Location: Adua

Re: Troubleshooting Scalix issues

Postby PrisonMind » Fri Jul 17, 2009 10:17 am

try the wiki

http://www.scalix.com/wiki/index.php?title=Scalix_Wiki

elliot01
Posts: 55
Joined: Wed May 06, 2009 6:35 am
Location: West Midlands, England

Re: Troubleshooting Scalix issues

Postby elliot01 » Fri Jul 17, 2009 10:38 am

Ah, cool. Thanks.
CentOS v5.3, Scalix v11.4.6 Community Edition, 300+ users


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