Upgrade from 9 to 11 incoming email issue

[ink]

I've upgraded from 9.2 to 11.4.5; users can check mail and send mail and receive mail sent directly to the Scalix host. The problem arises when internet mail is sent via our SMTP gateway, which is running Sendmail. The sendmail configuration on the "smart" host that worked with Scalix 9 went like this:

Code: Select all

define(OUR_MAIL_HOST, `scalixserver.foo.com')dnl
LOCAL_DOMAIN(`foo.com')dnl
LOCAL_DOMAIN(`foo.net')dnl
LOCAL_DOMAIN(`foobar.com')dnl
 ....
LOCAL_DOMAIN(`yetanotherdomain.net')dnl
MASQUERADE_AS(`foo.com')dnl
define(`LUSER_RELAY', `OUR_MAIL_HOST')dnl


So, the front-end SMTP server would take care of filtering out email, and deliver it to Scalix, which would deliver it. Now, Scalix is rejecting mail:

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The original message was received at Sat, 15 Aug 2009 15:36:27 -0600
from mxl144v247.mxlogic.net [208.65.144.247]

  ----- The following addresses had permanent fatal errors -----
ckelley@foo.com
   (reason: 550 5.1.1 ckelley@scalixserver.foo.com... User unknown)
   (expanded from: ckelley@foo.com)

  ----- Transcript of session follows -----
... while talking to scalixserver.foo.com.:
>>> RCPT To:<ckelley@scalixserver.foo.com>
<<< 550 5.1.1 ckelley@scalixserver.foo.com... User unknown
550 5.1.1 ckelley@foo.com... User unknown

Final-Recipient: RFC822; ink@foo.com
X-Actual-Recipient: RFC822; ckelley@scalixserver.foo.com
Action: failed
Status: 5.1.1
Remote-MTA: DNS; scalixserver.foo.com
Diagnostic-Code: SMTP; 550 5.1.1 ckelley@scalixserver.foo.com... User unknown
Last-Attempt-Date: Sat, 15 Aug 2009 15:36:28 -0600


My account only has email address of the form <username>@foo.com

If I add duplicate aliases for <username>@scalixserver.foo.com, it works.

I'm not sure where the re-writing is going on, but because it used to work, I think it must be some change on the Scalix server. I also upgraded from RHEL3 to RHEL4 in the process, so many things could have changed. Any ideas? I really do not want to add a second set of aliases for every single user. Thanks!

[ink]

Additionally, I *cannot* add aliases to all users, because some are "external users", which I believe date back to when we used omldapsync. The SAC will not allow me to add aliases to these accounts. Is there a way to convert them to real users, and sever all ties with ldap?

[ink]

One more issue (perhaps related??):

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omaddu -n 'Test User/mail,foo/CN=Test User/IA=testuser@foo.com' testuser
omaddu: [OM 8114] Could not get a license to configure this user.

omshowu -m mail,foo | wc -l
58

We should have 75 users in our server license.

[dirk]

This looks to me as if your license is not correctly applied.
"sxlicense" is the command which will check.
The license you have got should be in /var/opt/scalix/??/s/LicenseKeys/permanent.lic.
If its not there, use the Management Console to add or create the file and put the lines (--Scalix License Key ...) into this file. Run "sxlicense -r" to activate the license.
To activate the Commtouch AntiSpam/AntiVirus you have purchased you should follow the steps from http://www.scalix.com/wiki/index.php?title=TB/TB-2008-04-CTASAV.

If you still experience problems I would recommend to open a ticket at http://www.scalix.com/enterprise/support/openticket.php. Looking at our records I have seen that you have got support points along with the subscription renewal.

[florian]

certainly looks like licensing and a system that's used over it's license will possibly reject incoming email.

sxlicense
and
sxlicense -u

should tell you where you stand.

Cheers,
Florian

[ink]

Unfortunately I had to revert the snapshot of the mail server (I love vmware). I'll have to re-setup a test machine and re-upgrade to run the license commands.

Is there any way to convert an "external user" to a normal user? I have a feeling that I will need to do that regardless.