Cannot get to sac admin area

[colint]

Hi,

I read the other items about sac issues but mine appears to be different. After an install of the enterprise version on Redhat 4.0 I get the old 404 error (url http://localhost:8080/sac)

HTTP Status 404 - /sac

type Status report

message /sac

description The requested resource (/sac) is not available.
Apache Tomcat/5.0.28

However if I go to http://localhost:8080/webmail I see the webmail login.

Any ideas?

Colin Tisdall

[ScalixSupport]

Hi Colin,

That would indicate that SAC isn't installed or at least is installed in a different tomcat webapps subdirectory than the tomcat that's running. First, type ps -aef|grep tomcat and find the tomcat home for the tomcat that's running. Next, go into that tomcat home, then into webapps. Do an "ls -l" there and look for a "sac" subdirectory. If it's not there and you know that you installed SAC, then you're running a different tomcat than the one you installed SAC into.

Thanks,
Rachel

[colint]

Ok so I was a stupid head and did not install the admin console yet.... : )


So onto my next problem, after the successful installation of the admin console I can now get to the login page but no matter what I have tried to type in I am unsucessful logging in. The main usernames I have tried are: sxadmin@edgewatercomputersystems.com, sxadmin and sxadmin@edgewater.ca (note I can successfully login to the webmail part) Here is the message that I get:

Could not Login. Check the login ID and pasword...

Here is the caa.log:

___________________________________________
2006-02-10 17:38:35,678 INFO [RESMonitor.run:100] Waiting for first heartbeart from edgewatercomputersystems
2006-02-10 17:38:44,909 ERROR [RbacAuthorizationHelper.isScalixUser:227] Exception:
javax.naming.AuthenticationException: [LDAP: error code 49 - Invalid Credentials]
at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:2988)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2934)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2735)
at com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:2649)
at com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:290)
at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(LdapCtxFactory.java:175)
at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(LdapCtxFactory.java:193)
at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(LdapCtxFactory.java:136)
at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext(LdapCtxFactory.java:66)
at javax.naming.spi.NamingManager.getInitialContext(NamingManager.java:662)
at javax.naming.InitialContext.getDefaultInitCtx(InitialContext.java:243)
at javax.naming.InitialContext.init(InitialContext.java:219)
at javax.naming.InitialContext.<init>(InitialContext.java:195)
at javax.naming.directory.InitialDirContext.<init>(InitialDirContext.java:80)
at com.scalix.sac.ubermgr.ldap.LDAPQuery.initContext(LDAPQuery.java:71)
at com.scalix.sac.ubermgr.rbac.RbacAuthorizationHelper.isScalixUser(RbacAuthorizationHelper.java:211)
at com.scalix.sac.ubermgr.ldap.LDAPServiceHandler.Login(LDAPServiceHandler.java:111)
at com.scalix.sac.ubermgr.caa.RESService.authenticateAndAuthorizeUser(RESService.java:155)
at com.scalix.sac.ubermgr.caa.RESService.doRequest(RESService.java:82)
at com.scalix.caa.soap.SOAPDispatcherServlet.onMessage(SOAPDispatcherServlet.java:267)
at com.scalix.caa.soap.SAAJServlet.doPost(SAAJServlet.java:123)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
at java.lang.Thread.run(Thread.java:534)

____________________________________________________

Lastly here is sxadmin info:

[root@edgewatercomputersystems logs]# omshowu -n sxadmin
Authentication ID: sxadmin@edgewatercomputersystems.com
User Name : sxadmin /CN=sxadmin
MailNode : edgewatercomputersystems,com
Internet Address : sxadmin@edgewatercomputersystems.com
System Login : sxadmin
Password : set
External authentication only: NO
Admin Capabilities : YES
Mailbox Admin Capabilities : NO
Language : C
Virtual Vault : Enabled (default)
Mail Account: Unlocked
Last Signon : 02.10.06 17:33:58
Receipt of mail : ENABLED
Service level : 0
Excluded from Tidying : NO
[root@edgewatercomputersystems logs]#

[ScalixSupport]

Hi Colin,

The correct login for SAC would be "sxadmin@edgewatercomputersystems.com" with the sxadmin's password. If that doesn't work, have you changed the name of your server since installing Scalix? If so, you'll need to run sxmodfqdn (see the man page for details).

Thanks,
Rachel

[colint]

Hi,

I definately have not changed it as this is a first time install and I have never logged in via the admin console. Is there an easy way to change the admin password in case for some reason I am forgetting the correct one?

Colin

[colint]

Forget the last request as I reset it with the command ommodu -o sxadmin -p however I still cannot login. Any other suggestions?

[ScalixSupport]

Hi Colin,

Could you run:

Code: Select all

omsearch -e cn=sxqueryadmin -m @all-attr@ -v

and post the output here?

Thanks,
Rachel

[colint]

[root@edgewatercomputersystems bin]# omsearch -e cn=sxqueryadmin -m @all-attr@ -v
S=sxqueryadmin
OU1=edgewatercomputersystems
OU2=com
CN=sxqueryadmin
INTERNET-ADDR=sxqueryadmin@edgewatercomputersystems
ENTRY-TYPE=1
UL-AUTHID=sxqueryadmin@edgewatercomputersystems
UL-CAPS=7
IA-FORMAL=sxqueryadmin@edgewatercomputersystems
S-SDX=S635
HOST-FQDN=edgewatercomputersystems
GLOBAL-UNIQUE-ID=190000002e69be34-7.0.861.291
LOCAL-UNIQUE-ID=161
DBV-ID=33554434

[ScalixSupport]

Hi Colin,

It looks like your FQDN isn't set correctly somewhere because the HOST-FQDN is set incorrectly for the sxqueryadmin account. Can you post your /etc/hosts file? Once you get that straightened out, you will need to run the sxmodfqdn command with:

sxmodfqdn -o edgewatercomputersystems -n edgewatercomputersystems.com

You'll also need to fix up the sxqueryadmin account and the fastest way to do that is uninstall and re-install SAC.

Thanks,
Rachel

[colint]

Is there any chance that there is a limitation on the size of my domain name?

[ScalixSupport]

Hi Colin,

No, that wouldn't be the problem here. It's just that your FQDN is not correct.

Thanks,
Rachel

[colint]

Yeah. I posted that just as you posted your reply.

# Do not remove the following line, or various programs
# that require network functionality will fail.
192.168.0.7 edgewatercomputersystems.com edgewatercomputersystems
127.0.0.1 localhost.localdomain localhost

[ScalixSupport]

Hi Colin,

That looks okay. If you type "hostname" what is returned? If you do an nslookup of "192.168.0.7" what is returned? BTW, did you update your /etc/hosts file since installing SAC?

Thanks,
Rachel

[colint]

A reinstallation appears to have fixed the issue. Thanks for your help.