Can't log into SAC & indexer doesn't seem to work.

[mister.koz]

Ok, we have just gone from the community edition running on etch to a full version running on xandros.

Migration went ok but having a few hiccups now and i am running out of ideas.

At first i was getting an error "could not find login server" or something so i re-installed the sac via apt-get. now i am getting:

Code: Select all

could not login
could not fetch configuration information
Possible problem with administration server

I am also getting an error in the periodic mail log thing:

Code: Select all

SERIOUS ERROR                  Indexer       (Service 35    ) 11.10.08 11:59:41
[SYS 5] Input/output error
File Name: /var/opt/scalix/xr/s/indexwork/1223107505.0
Pid of logging process: 4209
Current errno value: 5
        -> ccs_DoInitTables
        -> ccs_AttemptSMem
        <- ccs_AttemptSMem
        <- ccs_DoInitTables
        -> initNotifDir
        -> readClosingStatus
        <- readClosingStatus
        <- /build/11.4.1/src/lib/ombase/os/os_stat.c:58[1,5]


SERIOUS ERROR                  Indexer       (Service 35    ) 11.10.08 11:59:41
[OM.MIME 3000]
File Name: /var/opt/scalix/xr/s/indexwork/1223107505.0
Pid of logging process: 4209
Current errno value: 5

End of output from omshowlog
-----------------------------------------

Scalix needs to be restarted to return daemon "Indexer" to a working state.
------------------------------------------


I have been trawling about trying to figure things out and it looks like so far the sxqueryadmin password is fine, outlook works, webmail works, everything from the frontside works apart from searching in the webmail and the SAC console.


I tried to fix the permissions with:

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xanserver:/var/opt/scalix/xr# omcheck -s -d >fix_perms.sh
omtree: Input/output error

omtree: Input/output error

xanserver:/var/opt/scalix/xr#

if i go to http://xanserver.scottech.local/res/RESDispatcher i get:

Code: Select all

RES:Not Okay - Not initialized or configured

I think i need to reconfigure the indexer and sac but i don't know how...

This is starting to be a pain, any help please!

[mister.koz]

Ok, just done an update on all the packages and its come back with the first error message.

(could not fetch server list)

This is getting weird.

did the permissions thing verbosely and got this (in the middle):

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#Now checking Mailstore files OM-LICFILES
#---------------------------------------------------------
#Now checking Mailstore files OM-MSGPFILES
omtree: Input/output error

#---------------------------------------------------------
#Now checking Mailstore files OM-DATADIRS
omtree: Input/output error

#---------------------------------------------------------
#Now checking Mailstore files OM-DATAFILES
#---------------------------------------------------------
#Now checking Mailstore files OM-USERDIRS

also index service looks a bit funny in omstat:

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omstat -a
PC Monitor                    Started        NON-STOP       0
Directory Relay Server        Started        15:02:58
Notification Server           Started        15:02:58       0
Shared memory daemon          Started        NON-STOP
Notification Monitor          Started        NON-STOP
Session Monitor               Started        NON-STOP
Indexer                       Partially Abor NON-STOP
Stats Daemon                  Started        NON-STOP
Container Access Monitor      Started        NON-STOP
Item Structure Server         Stopped
Database Monitor              Started        15:02:58
Licence Monitor Daemon        Started        NON-STOP
LDAP Daemon                   Started        15:02:58
Queue Manager                 Started        NON-STOP
Item Delete Daemon            Started        NON-STOP
IMAP Server Daemon            Started        15:02:58
SMTP Relay                    Started        15:02:58
Mime Browser Controller       Started        15:02:58
Event Server                  Started        15:02:58


It looks to me like the indexer is all mixed up and doesn't know whether its coming or going.

help!

[mister.koz]

Ok, now nothing is working...

I am getting an error in the requently mailed log:

SERIOUS ERROR Indexer (Service 35 ) 11.10.08 11:59:41
[OM.MIME 3000]
File Name: /var/opt/scalix/xr/s/indexwork/1223107505.0
Pid of logging process: 4209
Current errno value: 5

End of output from omshowlog
-----------------------------------------

Scalix needs to be restarted to return daemon "Indexer" to a working state.
------------------------------------------

I looked at that folder and it seems there are ALLOT of files in there that cannot be read, iput/output error..


I have checked the raid device its on (software raid) and there are a couple of errors in the dmesg so i will head in that direction.

Any pointer please!

[schmoe90]

Input/output error

You need to fix that with your RAID system before doing anything else...

[mister.koz]

Yeah, there was a file system issue due to a power cut.

thats fixed now but still no SAC and NO search results in the web mail.

SAC is now saying "the administration server is not responding, you should check the server logs"

Thats awfully useful but i don't know which and were to find those logs.

[mister.koz]

Ok can someone just tell me what the administration server is and where i might find the configuration and log files of this?

[LeslieW]

In a multi-server environment, the Administration Server is the one where you run SAC; it sees and administers all of the servers in your installation.

In a single-server environment, the Administration Server is the same as your Scalix mail server.

The logs are your normal log files - event log (omshowlog), /var/opt/scalix/??/tomcat/logs, apache or httpd logs, and so on. The important thing is that if you are a multi-server installation you should be looking at the log files on the server where you run SAC.

[mister.koz]

This is a single install, there's nothing complex about it apart from getting this to run.

I know where to find the logs in the install, there are folders called "logs" all over the place and i have been trawling through those.

Looks like an un-install and re-install, i am pretty sick of all the re-installing, this is a fairly vanilla install of licenced versions of both xandros and scalix and its fallen over in a bad way, where is the support?

[schmoe90]

where is the support?

You're always welcome to log a support call if the free volunteer support you're getting here isn't good enough.

[mister.koz]

where is the support?

You're always welcome to log a support call if the free volunteer support you're getting here isn't good enough.

I am now getting support via email with xandros.

I have paid a reasonable amount of money for a xandros and scalix licence and have had nothing but problems.

no need to be smarmy about it.