Read Receipts stay on the server

[propagandhi]

We have a serious problem with read receipts under scalix. Particularly, our pop3 users are most affected.

We notice that these users receive the read receipts, sometimes even duplicate copies of these read receipts, however they are not removed from the server.

This behaviour has been seen in outlook express, thunderbird and outlook 2003.

One user that sends out critical invoices and other such email requires a read receipt for every single mail that she sends, and as a result we had the lovely task today of deleting over 36,000 read receipts from her mailbox.

Has anybody else experienced this problem? Any potential fixes??

Your help would be greatly appreciated.

[schmoe90]

POP is a spectacularly simple protocol, so it's just pulling messages from the inbox - it's up to the client to do the "read message" thing. Are the acks being set against the user's messages OK? And it's just the read acks that do this, or if you send a different ack, that gets duplicated too?

You can talk POP straight to port 110 to see what it's seeing, and use tracing to see what the client's actually doing. It's also a pretty easy way to delete 36,000 messages, should you need to...

I've never seen this behaviour...

[hafiz]

the same thing happen to us .. the read receipt stays in the inbox until the user logins to SWA and deletes it ..

any workaround to this problem ?

[Valerion]

I've also seen this happen on 11.4.0 with POP3-only accounts. Haven't managed to get the time to trace the connection and see what's in the mailbox from the POP3 perspective, though.

[hafiz]

Hi Velarion,

Do you have any date to commit with the bug fix ?
It really affects the functionality of Scalix.

I can see that the problem happens if both party recipient and sender is using outlook express.

If the sender is using outlook express to send the mail, and the recipient is using SWA to read the mail, the read receipt is download properly.

I also cant replicate the issue if sender is using Outlook express, and the recipient is using Thunderbird to reply back the read receipt.

And yes it affecting POP3 protocol.

Looks like more towards mail client issue ?

[Valerion]

I have not had time to look at this issue again, and likely won't for a quite a while to come.

[hafiz]

Is there any workaround to this issue ? Users are complaining their read receipt stuck in the SWA.

In the end there will be hundred of read receipts in their mailbox.

I hope Scalix developer should look into this issue seriously.

Thanks.

[steiven]

Hi Velarion,

Do you have any date to commit with the bug fix ?
It really affects the functionality of Scalix.

I can see that the problem happens if both party recipient and sender is using outlook express.

If the sender is using outlook express to send the mail, and the recipient is using SWA to read the mail, the read receipt is download properly.

I also cant replicate the issue if sender is using Outlook express, and the recipient is using Thunderbird to reply back the read receipt.

And yes it affecting POP3 protocol.

Looks like more towards mail client issue ?

I'm using MS Outlook 2007 and face the same issue.

[grassu]

For one mail I received 6 read receipts and I cannot get rid of them. I tried to delete them from outlook and swa but after some minutes they come back in my inbox.

--edit
I was wrong, not only 6 receipts

How can I delete them?

Any help would be appreciated, a lot of mor (currently 20)

please help!


grassu

--
could someone move this thread to another forum e.g. Scalix Server

[Valerion]

You can use omdelete/omlist(preferably) or omcontain (search the forum FIRST) from the command line to do this.

[grassu]

Just tried omlist but these messages are not listed with omlist. All other mail are listed??? With

omtidyu -B -u user -Ti -t "Entwurf*" -R

I can see these mails and I can delete them with omtidy. But the mail is still coming back. Around every 2 minutes one. Currently I have a omtidy cron job to remove this mail from the user inbox.

What is going wrong there??

Ok now I would try to use omcontain but I cannot see any documentation in the admin guide and I saw a lot of warnings in the forum. Can someone provide me with the right syntax to delete a specific mail with subject ... ?

Does omcontain different things then omtidy?

Thanks for your help.

grassu

[Valerion]

omcontain is made to repair structure errors in a mailbox. As such, it can do anything to the mailbox, including deleting items, but you have to do it one by one. But it will always reflect the true contents of the mailbox in a lower level than any client can see.

[grassu]

I will try to use omcontain. Just making a backup before .
I found the password!
So I type:
omcontain -d /var/opt/scalix/ll -p A11E - but I cannot get in? What is the database?

[Valerion]

Just type in omcontain, then type the password when it tells you it's a protected application.

[grassu]

Thanks Valerion,

I was now able to use omcontain to delete these "MAIL ACKNWOLEDGEMENTS" - same happens now for another mail.

But the problem persists!

Any further ideas? Where does these mails coming from?

Thanks,

grassu