FC4 After Install Issue (Cannot Login)

[burhankhalid]

Having a strange problem with Community Edition.

Installed on FC4, using the bundled Tomcat. The administration page shows up, but when I try to login it gives the following error :

Could Not Login
Administration server is not responding
Possible lost connection or server problem

The user exists (I verified this by running omshowu -n sxadmin)

Installer log reports a successful installation.

In /opt/jakarta-tomcat-5.0.28/logs/caa.log I have the following :

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2005-12-19 16:15:41,036  INFO [SOAPDispatcherServlet.init:76] ====> CAA is starting up, standby <====
2005-12-19 16:15:41,521  WARN [CAAConfigLoader.parseConfigDocument:224] No services are configured in this config file
2005-12-19 16:15:41,534 ERROR [CAAConfigLoader.parseComponentNode:244] Service scalix.res, Component disabled has no class defined!
2005-12-19 16:15:41,816  INFO [GuidToServerCache$CleanupThread.run:39] Guid2Server cache is empty. Skipping cleanup
2005-12-19 16:15:41,903  INFO [NotificationEventListener.launch:243] Main Notification Event Listener thread launched...
2005-12-19 16:15:41,921  INFO [NotificationEventListener.launch:246] Notification Worker thread com.scalix.sac.ubermgr.events.NotificationEventListener$WorkerThread-thread-0 launched...
2005-12-19 16:15:41,922  INFO [NotificationEventListener.launch:246] Notification Worker thread com.scalix.sac.ubermgr.events.NotificationEventListener$WorkerThread-thread-1 launched...
2005-12-19 16:15:41,925  INFO [RESInitializer.initNotificationListener:201] RESMonitor-thread Thread launched...
2005-12-19 16:15:42,050  INFO [SOAPDispatcherServlet.init:118] ====> CAA started, you may fire when ready <====


catalina.out reports (general stuff omitted):

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Dec 19, 2005 4:15:34 PM org.apache.catalina.core.StandardHostDeployer install
INFO: Processing Context configuration file URL file:/opt/jakarta-tomcat-5.0.28/conf/Catalina/localhost/balancer.xml
Dec 19, 2005 4:15:35 PM org.apache.catalina.core.StandardHostDeployer install
INFO: Processing Context configuration file URL file:/opt/jakarta-tomcat-5.0.28/conf/Catalina/localhost/scalix-admin.xml
Dec 19, 2005 4:15:35 PM org.apache.catalina.startup.ContextConfig applicationConfig
INFO: Missing application web.xml, using defaults only StandardEngine[Catalina].StandardHost[localhost].StandardContext[/sac]
Dec 19, 2005 4:15:35 PM org.apache.catalina.core.StandardHostDeployer install
INFO: Processing Context configuration file URL file:/opt/jakarta-tomcat-5.0.28/conf/Catalina/localhost/manager.xml
Dec 19, 2005 4:15:35 PM org.apache.catalina.core.StandardHostDeployer install
INFO: Processing Context configuration file URL file:/opt/jakarta-tomcat-5.0.28/conf/Catalina/localhost/scalix-caa.xml
Dec 19, 2005 4:15:39 PM org.apache.catalina.loader.WebappClassLoader validateJarFile
INFO: validateJarFile(/opt/jakarta-tomcat-5.0.28/webapps/caa/WEB-INF/lib/j2ee.jar) - jar not loaded. See Servlet Spec 2.3, section 9.7.2. Offending class: javax/servlet/Servlet.class
CAA: caa-root-directory is /etc/opt/scalix/caa/
CAA: Loaded web.xml init params
CAA: caa-config-directory is /etc/opt/scalix/caa/config
CAA: log4j-init-file is /etc/opt/scalix/caa/config/log4j.properties
CAA: caa-framework-init-file is /etc/opt/scalix/caa/config/framework-config.xml
Dec 19, 2005 4:15:42 PM org.apache.catalina.core.StandardHostDeployer install


In scalix-caa_log.2005-12-19.txt I have this nice message:

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2005-12-19 16:43:21 StandardWrapperValve[dispatcher]: Servlet.service() for servlet dispatcher threw exception
javax.xml.transform.TransformerFactoryConfigurationError: Provider org.apache.xalan.processor.TransformerFactoryImpl not found
        at javax.xml.transform.TransformerFactory.newInstance(Unknown Source)
        at com.sun.xml.messaging.saaj.util.transform.EfficientStreamingTransformer.newTransformer(EfficientStreamingTransformer.java:273)
        at com.sun.xml.messaging.saaj.soap.EnvelopeFactory.createEnvelope(EnvelopeFactory.java:60)
        at com.sun.xml.messaging.saaj.soap.ver1_1.SOAPPart1_1Impl.createEnvelopeFromSource(SOAPPart1_1Impl.java:34)
        at com.sun.xml.messaging.saaj.soap.SOAPPartImpl.getEnvelope(SOAPPartImpl.java:82)
        at com.scalix.caa.soap.SOAPHelper.getElementValue(SOAPHelper.java:106)
        at com.scalix.caa.soap.SOAPHelper.getServiceType(SOAPHelper.java:73)
        at com.scalix.caa.soap.SOAPDispatcherServlet.onMessage(SOAPDispatcherServlet.java:161)
        at com.scalix.caa.soap.SAAJServlet.doPost(SAAJServlet.java:123)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
        at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
        at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
        at java.lang.Thread.run(Thread.java:595)


Finally, FYI:

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[root@avalon logs]# javac -version
javac 1.5.0_05
[root@avalon logs]# java -version
java version "1.5.0_05"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_05-b05)
Java HotSpot(TM) Client VM (build 1.5.0_05-b05, mixed mode, sharing)


I have /etc/alternatives/java_sdk as the path to my SDK, which is pointing to /usr/lib/jvm/java-1.5.0-sun/

I am not sure if the java version is the problem, or something else. Any hints?

[ScalixSupport]

Yes... Java is the problem. Scalix only supports 1.4.2_0x SDK.

Install this version and then reinstall Scalix... make sure you specify the 1.4.2 install directory and you should be fine.

Regards,

Matthew
Support
I

[burhankhalid]

Is there a way to modify the java sdk that scalix uses? Without having to reinstall?

[ScalixSupport]

Is there a way to modify the java sdk that scalix uses? Without having to reinstall?

You need to install Java 1.4 - remove the 1.5 install and reinstall 1.4 - it will work, then.

Cheers,

Sascha.

[natkins]

Or you can leave your existing Java 1.5 on the machine and install 1.4.2 in a different place such as /opt/j2sdk1.4.2. Then just make sure your JAVA_HOME environment variable or <tomcat>/bin/setclasspath.sh points to the new directory. No need to remove any existing Java runtime dirs.

Nick.

[kc4tkl]

Be careful...

The current 1.4.2 is update 10. It also did NOT work on my FC4. 1.4.2_09 works great. Go to the download archives to get it.

Bill

[theseacreature]

I am also having the same problem when I try to login to SAC. My version of java is 1.4 as required by Scalix. Please assist to advise other measures I can take to reslove the issue. Thanks.

[ScalixSupport]

This topic has been covered exhaustively on this, the SAC, and the Server forums. Please search for possible solutions. If none of those help you please tell us what you have done to troubleshoot this problem including if tomcat is running, you have read the FC sticky for the JAVA_OPT setting, your caa.log etc.

Thanks,
Don

[theseacreature]

I do not host my own DNS server so I had configured my /etc/host file in the below mentioned manner to allow mails to be sent out without the 553 5.1.8 Mail Transport Error

127.0.0.1 localhost
192.168.1.12 mail-server
192.168.1.12 my-domain.net


I am still able to login to SAC but can't get it to work as the console on the left column reflects an "incomplete list" error after logging into SAC. Any advise would be helpful. Thanks.

[theseacreature]

I do not host my own DNS server so I had configured my /etc/host file in the below mentioned manner to allow mails to be sent out without the 553 5.1.8 Mail Transport Error

127.0.0.1 localhost
192.168.1.12 mail-server
192.168.1.12 my-domain.net


I am still able to login to SAC but can't get it to work as the console on the left column reflects an "incomplete list" error after logging into SAC. Any advise would be helpful. Thanks.

[ScalixSupport]

Change

192.168.1.12 mail-server

to

192.168.1.12 mail-server.my-domain.net mail-server

Thanks,
Don

[theseacreature]

I had changed my /etc/host file to the advised as reflected below. Now I can login to SAC and use it. But certain mails are not getting thu without any return mail errors, when I use webmail and try to send an e-mail I get the follwing error prompted:
Unable to send mail to:
(user@example.net)


# /etc/hosts
127.0.0.1 localhost
192.168.1.12 mail-server.my-domain.net mail-server
192.168.1.12 my-domain.net

Any advise would be useful

Thanks,
Don Ong

[florian]

Assume this is only true for emails that you send to external address from SWA?

what you probably need to do is to go to your /var/opt/scalix/sys/smtpd.conf file and add a line saying

RELAY accept my.fully.qualify.hostname

(where this is your actual hostname - the first field in /etc/hosts after the IP address)

Make sure the line precedes the RELAY reject ALL line that is also in the file.

After doing that, restart your SMTP relay (using omoff -d 0 -w smtpd; omon -w smtpd) and try again.

Hope this helps,
Florian.