Install failure on Fedora4

[erb69]

I pasted Log & debug info below.
Scalix10 cummunity version

Debug info:

DEBUG:root:Calling config-server function create_scalix_instance
DEBUG:root:Message store checking: /var/opt/scalix/sys/version exists: False
INFO:merlin:Creating Scalix instance...(please wait -- this might take several minutes)
CRITICAL:merlin:Failed calling command '/opt/scalix/bin/ommakeom' with exit code 1 msg ["ommakeom: c annot find scalix's home directory"]
CRITICAL:merlin:Operation failed: config-server function create_scalix_instance failed: Msg: Failed calling command '/opt/scalix/bin/ommakeom' with exit code 1 msg ["ommakeom: cannot find scalix's hom e directory"]
ERROR:merlin:Operation failed: Aborting server configuration
INFO:merlin:Ending Scalix Installer - Msg: Failed to configure server
Scalix Installer - cleaning up...
Scalix Installer - stopped.

Log Info:

2006-02-15 13:31:32,941 INFO Creating Scalix instance...(please wait -- this might take several minutes)
2006-02-15 13:31:33,095 CRITICAL Failed calling command '/opt/scalix/bin/ommakeom' with exit code 1 msg ["ommakeom: cannot find scalix's home directory"]
2006-02-15 13:31:33,095 CRITICAL Operation failed: config-server function create_scalix_instance failed: Msg: Failed calling command '/opt/scalix/bin/ommakeom' with exit code 1 msg ["ommakeom: cannot find scalix's home directory"]
2006-02-15 13:31:33,096 ERROR Operation failed: Aborting server configuration
2006-02-15 13:31:45,522 INFO Ending Scalix Installer - Msg: Failed to configure server

[ScalixSupport]

This looks like you already had a message store in place and you tried an install of Scalix 10.

Did you do an uninstall first ? If so, there was no need, the installer will upgrade quite happily.

Cheers

Dave

[erb69]

Ok, here's my first error.

2006-02-15 12:17:06,286 INFO System group 'sxadmin' already exists, OK.
2006-02-15 12:17:06,525 INFO Created system user 'sxadmin'
2006-02-15 12:17:06,526 INFO Adding user sxadmin/fedora4/IA=sxadmin@electrical-contacts.com as server admin user authid sxadmin (use authid to log in at administration console)
2006-02-15 12:17:06,597 CRITICAL Failed calling command '/opt/scalix/bin/omaddu --class limited -n "sxadmin/fedora4/IA=sxadmin@electrical-contacts.com" -u sxadmin -c admin -p 'password' sxadmin@fedora4.attleboro.brainin.com' with exit code 100 msg ['omaddu : [OM 8021] The unix login does not exist', '']
2006-02-15 12:17:06,598 CRITICAL Operation failed: config-server function create_server_admin_user failed: Msg: Failed calling command '/opt/scalix/bin/omaddu --class limited -n "sxadmin/fedora4/IA=sxadmin@electrical-contacts.com" -u sxadmin -c admin -p 'password' sxadmin@fedora4.attleboro.brainin.com' with exit code 100 msg ['omaddu : [OM 8021] The unix login does not exist', '']
2006-02-15 12:17:06,598 ERROR Operation failed: Aborting server configuration
2006-02-15 13:04:58,201 INFO Ending Scalix Installer - Msg: Failed to configure server

Then I uninstalled.
I saw "The unix login does not exist" & code 100 msg(i don't know what this is) so I created the user account.

Here's my second error

2006-02-15 13:31:32,941 INFO Creating Scalix instance...(please wait -- this might take several minutes)
2006-02-15 13:31:33,095 CRITICAL Failed calling command '/opt/scalix/bin/ommakeom' with exit code 1 msg ["ommakeom: cannot find scalix's home directory"]
2006-02-15 13:31:33,095 CRITICAL Operation failed: config-server function create_scalix_instance failed: Msg: Failed calling command '/opt/scalix/bin/ommakeom' with exit code 1 msg ["ommakeom: cannot find scalix's home directory"]
2006-02-15 13:31:33,096 ERROR Operation failed: Aborting server configuration
2006-02-15 13:31:45,522 INFO Ending Scalix Installer - Msg: Failed to configure server

After reading your reply I tried running "reconfigure scalix components" option & got this error.

2006-02-15 17:42:19,051 INFO Found package jre-1_5_0_04-linux-i586.rpm in directory /installs/scalix/scalix-core-intel-redhat-10.0.0/third_party/jre/i386
2006-02-15 17:42:31,737 INFO Installing Java JRE: extracting rpm /installs/scalix/scalix-core-intel-redhat-10.0.0/third_party/jre/i386/jre-1_5_0_04-linux-i586.rpm
2006-02-15 17:42:31,832 INFO Starting installation of RPM files [('/installs/scalix/scalix-core-intel-redhat-10.0.0/third_party/jre/i386/jre-1_5_0_04-linux-i586.rpm', 'jre')]
2006-02-15 17:42:54,836 INFO Operation passed: Install /bin/rpm -i -v --percent /installs/scalix/scalix-core-intel-redhat-10.0.0/third_party/jre/i386/jre-1_5_0_04-linux-i586.rpm: (0) ['Preparing packages for installation...', 'jre-1.5.0_04-fcs']
2006-02-15 17:42:54,837 INFO Installing Java JRE: succeeded
2006-02-15 17:43:02,530 ERROR No Java directory could be determined
2006-02-15 17:43:03,002 INFO Setting JAVA_HOME environment variable to /usr/java/jre1.5.0_04
2006-02-15 17:45:27,828 INFO Found package jakarta-tomcat-5.0.28.tar.gz in directory /installs/scalix/scalix-core-intel-redhat-10.0.0/third_party/tomcat
2006-02-15 17:45:51,541 INFO Installing Tomcat: unzipping /installs/scalix/scalix-core-intel-redhat-10.0.0/third_party/tomcat/jakarta-tomcat-5.0.28.tar.gz
2006-02-15 17:45:51,564 INFO Extracting /installs/scalix/scalix-core-intel-redhat-10.0.0/third_party/tomcat/jakarta-tomcat-5.0.28.tar.gz into /opt/scalix-tomcat
2006-02-15 17:45:52,438 INFO Extracted file -- success
2006-02-15 17:45:52,439 INFO Installing Tomcat: succeeded
2006-02-15 17:45:56,215 INFO /opt/scalix-tomcat contains supported Tomcat version: 5.0.28
2006-02-15 17:46:02,017 INFO
2006-02-15 17:46:02,530 WARNING configured mail domain could not be determined
2006-02-15 17:46:02,679 INFO dns domain attleboro.brainin.com has a valid MX record so using it as default
2006-02-15 17:47:28,348 INFO Cleaning up Tomcat working directory and cache (CATALINA_HOME= /opt/scalix-tomcat )
2006-02-15 17:47:28,349 INFO Configuring SAC...
2006-02-15 17:47:28,353 INFO Mailnode name derived from FQDN: fedora4,attleboro
2006-02-15 17:47:28,494 INFO Creating server Admin Groups on this host on mailnode fedora4,attleboro
2006-02-15 17:47:28,494 INFO Configuring / installing SAC
2006-02-15 17:47:28,701 INFO Configuring RES...
2006-02-15 17:47:28,795 INFO Mailnode name derived from FQDN: fedora4,attleboro
2006-02-15 17:47:28,815 INFO Configuring / installing RES
2006-02-15 17:47:28,873 ERROR Aborting...!
2006-02-15 17:47:28,874 CRITICAL Operation failed: Web apps config function configure_res failed: Failed to add "query admin" user sxqueryadmin@fedora4.attleboro.brainin.com. /opt/scalix/bin/omaddu reported the following error: .Please check that the domain electrical-contacts.com is licensed.
2006-02-15 17:47:28,874 ERROR Operation failed: Aborting web apps configuration
2006-02-15 17:47:42,054 INFO Ending Scalix Installer - Msg: An error occurred configuring Web applications!

Any clue about what is happening?

[ScalixSupport]

The license error is something we identified yesterday and only affects those customers who downloaded their license early yesterday. You will have already received a letter explaining what you need to do to get the corrected license.

Cheers

Dave

[erb69]

What license? This is Scalix10 cummunity version. I don't have any letters from Scalix.

[ScalixSupport]

OK. Can we take this back to first principles ? Sorry but it's going to be a lot of questions.

It looks like your server is misconfigured for it to generate all of those errors.

When you first attempted the install, what did you have in place ? Was there a message store already there ? Were you attempting an upgrade ? If you can detail the exact steps, that would be great.

In /etc/passwd and /etc/group do you have the scalix username and group name ?

Typically, the sxadmin user is created successfully on install of Scalix, it doesn't need to exist already so it looks like you may have attempted another install.

Any information you can give us is going to be of value as, obviously, this isn't the expected installer behaviour.

Cheers

Dave

[erb69]

There was no email store in place. This was a fresh install. I checked /etc/passwd & /etc/group, sxadmin is there.

I just unistalled Version 10 & installed version 9.4.2 with sucsess but...... it's rejecting sxadmin & password at Admin console. I can't win.

[ScalixSupport]

Rather than looking over the history, I think it's going to save time to uninstall Scalix, remove the sxadmin entry in /etc/passwd as well as scalix from /etc/passwd and /etc/group. Delete /var/opt/scalix and /opt/scalix if they are still present after the install.

Once that's clean, re-install Scalix 10.

Cheers

Dave