install failure on fedora 4

[robertm]

The install goes fine until the small popup and says Information configuring and it hangs nothing happens. any ideas

[root@infoman ~]# cat /var/log/scalix-installer-20060215.log
2006-02-15 14:13:57,876 INFO Initializing Scalix Installer version 10.0.0.351
2006-02-15 14:13:57,996 INFO Platform is: Fedora Core release 4 (Stentz) on i386 : supported.
2006-02-15 14:13:58,250 INFO Starting Scalix Installer
2006-02-15 14:14:38,561 INFO Current locale is en_US and default is en_US
2006-02-15 14:14:44,692 INFO Packages installed: {}
2006-02-15 14:14:47,748 INFO Obsolete packages installed: {}
2006-02-15 14:15:04,235 INFO Saving installation type: installall mode: typica l
2006-02-15 14:15:04,751 INFO Operation passed: OS release check Fedora Core rele ase 4 (Stentz)
2006-02-15 14:15:04,751 INFO Operation passed: Memory check 1035780
2006-02-15 14:15:04,752 INFO Operation passed: Disk space check 26387996
2006-02-15 14:15:07,835 INFO Searching /scalix-core-intel-redhat-10.0.0/software /scalix_server for relevant Scalix packages
2006-02-15 14:15:07,838 WARNING File /scalix-core-intel-redhat-10.0.0/software/s calix_server/scalix-server-10.0.0.175-1.rhel4.i386.rpm is not for this platform
2006-02-15 14:15:07,839 WARNING File /scalix-core-intel-redhat-10.0.0/software/s calix_server/scalix-server-10.0.0.175-1.rhel4.i386.rpm is not for this platform
2006-02-15 14:15:07,840 WARNING File /scalix-core-intel-redhat-10.0.0/software/s calix_server/scalix-server-10.0.0.175-1.rhel3.i386.rpm is not for this platform
2006-02-15 14:15:07,841 WARNING File /scalix-core-intel-redhat-10.0.0/software/s calix_server/scalix-server-10.0.0.175-1.rhel3.i386.rpm is not for this platform
2006-02-15 14:15:07,842 INFO File /scalix-core-intel-redhat-10.0.0/software/scal ix_server/scalix-swa-10.0.0.343-1.noarch.rpm is a Scalix file, for this platform and valid version
2006-02-15 14:15:07,843 INFO File /scalix-core-intel-redhat-10.0.0/software/scal ix_server/scalix-server-10.0.0.175-1.fc4.i386.rpm is a Scalix file, for this pla tform and valid version
2006-02-15 14:15:07,844 INFO File /scalix-core-intel-redhat-10.0.0/software/scal ix_server/scalix-sac-10.0.0.354-1.noarch.rpm is a Scalix file, for this platform and valid version
2006-02-15 14:15:07,845 INFO File /scalix-core-intel-redhat-10.0.0/software/scal ix_server/scalix-res-10.0.0.354-1.noarch.rpm is a Scalix file, for this platform and valid version
2006-02-15 14:15:11,971 INFO Tomcat was running when we started: False
2006-02-15 14:15:14,217 INFO Components selected to install: {'scalix-sac': ['10 .0.0.354', '10135520', 'noarch', 'linux', '1', '(none)', '(none)', '/scalix-core -intel-redhat-10.0.0/software/scalix_server/scalix-sac-10.0.0.354-1.noarch.rpm'] , 'scalix-res': ['10.0.0.354', '1898785', 'noarch', 'linux', '1', '(none)', '(no ne)', '/scalix-core-intel-redhat-10.0.0/software/scalix_server/scalix-res-10.0.0 .354-1.noarch.rpm'], 'scalix-server': ['10.0.0.175', '69106728', 'i386', 'linux' , '1.fc4', 'FC4', '(none)', '/scalix-core-intel-redhat-10.0.0/software/scalix_se rver/scalix-server-10.0.0.175-1.fc4.i386.rpm'], 'scalix-swa': ['10.0.0.343', '37 08837', 'noarch', 'linux', '1', '(none)', '(none)', '/scalix-core-intel-redhat-1 0.0.0/software/scalix_server/scalix-swa-10.0.0.343-1.noarch.rpm']}
2006-02-15 14:15:14,218 INFO Components to upgrade: {}
2006-02-15 14:15:14,233 INFO System check start
2006-02-15 14:15:14,339 INFO Operation passed: Environment check passed.
2006-02-15 14:15:14,443 INFO Operation passed: Filesystem check passed.
2006-02-15 14:15:14,621 INFO Network interface is eth1
2006-02-15 14:15:14,623 INFO Operation passed: Network check passed.
2006-02-15 14:15:17,720 INFO Apache 2.x appears to be installed.
2006-02-15 14:15:17,722 INFO Operation passed: Dependency check passed.
2006-02-15 14:15:18,927 INFO Operation passed: Running services check passed.
2006-02-15 14:15:18,930 INFO System check end
2006-02-15 14:15:18,934 INFO System check result: pass
2006-02-15 14:15:38,806 INFO Install start
2006-02-15 14:15:41,741 INFO Starting installation of RPM files [('/scalix-core- intel-redhat-10.0.0/software/scalix_server/scalix-server-10.0.0.175-1.fc4.i386.r pm', 'scalix-server'), ('/scalix-core-intel-redhat-10.0.0/software/scalix_server /scalix-swa-10.0.0.343-1.noarch.rpm', 'scalix-swa'), ('/scalix-core-intel-redhat -10.0.0/software/scalix_server/scalix-sac-10.0.0.354-1.noarch.rpm', 'scalix-sac' ), ('/scalix-core-intel-redhat-10.0.0/software/scalix_server/scalix-res-10.0.0.3 54-1.noarch.rpm', 'scalix-res')]
2006-02-15 14:16:12,324 INFO Operation passed: Install /bin/rpm -U -v --percent /scalix-core-intel-redhat-10.0.0/software/scalix_server/scalix-server-10.0.0.175 -1.fc4.i386.rpm /scalix-core-intel-redhat-10.0.0/software/scalix_server/scalix-s wa-10.0.0.343-1.noarch.rpm /scalix-core-intel-redhat-10.0.0/software/scalix_serv er/scalix-sac-10.0.0.354-1.noarch.rpm /scalix-core-intel-redhat-10.0.0/software/ scalix_server/scalix-res-10.0.0.354-1.noarch.rpm: (0) ['Preparing packages for i nstallation...', 'scalix-res-10.0.0.354-1', 'Remote Execution Service (RES) succ essfully installed.', 'Please configure Remote Execution Service (RES) using the ', 'Scalix Installer for configuration.', 'Have fun!', 'scalix-server-10.0.0.175 -1.fc4', 'scalix-swa-10.0.0.343-1', 'Please configure Scalix Web Access (SWA) us ing the Scalix Installer for configuration.', 'SWA minimally requires Tomcat 4.1 .29 and JDK 1.4.2+.', 'After configuring SWA you may launch SWA within Tomcat wi th <Tomcat_installed_dir>/bin/startup.sh.', 'To check any startup errors look at <Tomcat_installed_dir>/logs/scalix-swa_log.<date>.txt', 'scalix-sac-10.0.0.354- 1', 'Scalix Administration Console (SAC) successfully installed.', 'Please confi gure Scalix Administration Console (SAC) using', 'the Scalix Installer for confi guration.', 'Have fun!']
2006-02-15 14:16:12,325 INFO Checking if any deprecated packages are installed.
2006-02-15 14:16:12,843 INFO Install end
2006-02-15 14:16:20,881 INFO Mailnode name derived from FQDN: infoman,atthehouse
2006-02-15 14:16:32,710 INFO Mailnode is atthehouse
2006-02-15 14:16:42,498 INFO Domain is atthehouse.net
2006-02-15 14:16:42,498 INFO Display name format is Firstname Lastname
2006-02-15 14:16:42,499 INFO Email addr format is Use display name format
2006-02-15 14:16:51,756 INFO Server version 10.0.0.175 is a newer version that c an be licensed
[root@infoman ~]#

[ScalixSupport]

The log shows you started at 14:13:57 and ends at 14:16:51. That's only three minutes. The install process takes longer than that. How long did you wait?

What kind of machine is this? Type of processor? How much RAM is available before starting the installer?

Are you installing directly on the server or are you trying to run through an X terminal?

Please try runnning the installer in debug mode.

Code: Select all

./scalix-installer --debug

Alternatively you could try running in command line mode.

Code: Select all

./scalix-installer --cli

Thanks,
Don

[allotria]

I also encountered the same problem as the OP.

The Scalix-Installer simply hung and used 100% of CPU power.
I left it do this for 45min in order to give it enough time. But then I had to kill it.

I was installing with the graphical installer in X.

My machine has a Intel Celeron 2.4GHz CPU with 1GB of RAM.

Especially strange is the following line in the install log right before the installer froze:
2006-02-16 13:57:17,690 INFO Server version 10.0.0.175 is a newer version that can be licensed

Is there a problem with the installer? Or with the licence checking server?

Thanks for your help!
Manuel

[graham1871]

I've got exactly the same problem on the Comminuty edition, dowloaded this morning.
The installation runs through fine and reports packages being installed, I then enter the admin contact details and the pop-up box titled "information" appears and freezes.
I left it running for over an hour while I was out but it was still hanging - so I had to kill the process in the end.

I've tried uninstalling and re-installing - but the same problem.
This is on a fresh installation of Fedora Core 4.

Last line in the log is:
2006-02-16 15:49:45,040 INFO Server version 10.0.0.175 is a newer version that can be licensed

[allotria]

In the meantime I tried the commandline installer, and it seemed to work.

[graham1871]

Me too!

So there's the solution - obviously there's a problem with the GUI installer.
Cheers.