Cant login to SWA after upgrade to 11.4.1 from 11.3

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Evalua
Posts: 30
Joined: Thu Oct 25, 2007 8:02 pm

Cant login to SWA after upgrade to 11.4.1 from 11.3

Postby Evalua » Sun Aug 17, 2008 10:00 pm

We recently upgraded to 11.4.1 from 11.3 after problems with the cda server not starting (please see the following post for more details viewtopic.php?p=51994#51994) however now we cannot login to swa.

It gets to the greyed out interface and in the background everything appears to be loaded except the "loading calander" widget in the left middle part of the window which sits there and causes swa to not load.

After about 10 minutes a popup box comes up with "An error occured while fetching the messages in your calendar folder(s)", clicking ok does not appear to do anything as swa still sits there on the "Accessing Mailbox..." loading screen with "Loading calendar..." in the background.

omshowlog -p 60 comes up with the following:

Code: Select all

Warning.  Bad log file record found in file 1 at 0x001eaec9,
          skipped 311 bytes to next record.
Warning.  Bad log file record found in file 1 at 0x001ebf9d,
          skipped 99 bytes to next record.
Warning.  Bad log file record found in file 1 at 0x001ecfca,
          skipped 54 bytes to next record.
Warning.  Bad log file record found in file 1 at 0x001edeac,
          skipped 340 bytes to next record.
Warning.  Bad log file record found in file 1 at 0x001effd8,
          skipped 40 bytes to next record.

ERROR                          Browser       (Item_Browser  ) 18.08.08 11:35:11
[OM.BP 2001] Group 5 error calling ual_recvreply
Error reason 32


ERROR                          Browser       (Item_Browser  ) 18.08.08 11:35:11
[OM.BP 2004] System error calling ual_sendcommand
Error reason 9


SERIOUS ERROR                  Browser       (Item_Browser  ) 18.08.08 11:35:11
[OM.BP 2007] Protocol failure communicating with UAL server


        -> bp_GetPrepMbcFiles
        -> bp_GetSync
        -> bp_IssueServCom
        -> bp_ReportUALFailure
        -> cvc_enhCnvString
        -> cvc_iconvGetCharSetName
        <- cvc_iconvGetCharSetName
        -> cvc_iconvGetCharSetName
        <- cvc_iconvGetCharSetName
        -> cvc_CnvStringTryIconv
        <- cvc_CnvStringTryIconv
        <- cvc_enhCnvString
        <- bp_ReportUALFailure
        <- /build/11.4.1/src/bin/bp/bp_com.c:63[109,2007]
        <- /build/11.4.1/src/bin/bp/bp_main.c:897[109,2007]


SERIOUS ERROR                  CDA Server    (CDA Server    ) 18.08.08 11:35:58
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 1725
Procedure trace follows:
  -> sdl_InitData
  <- sdl_MapStdCharInt
  <- sdl_MapSysChar
  -> ccs_GetCSDescriptor2
  <- ccs_GetCSDescriptor2
  <- ccs_GetICCharset3
  <- ccs_GetICCharset4
  -> ccs_GetCSDescriptor
  <- ccs_GetCSDescriptor
  -> da_RecordItChange
  <- da_RecordItChange
  <- cda_daInit
  -> os_fcntl
  <- os_fcntl
  -> os_fcntl
  <- os_fcntl


SERIOUS ERROR                  CDA Server    (CDA Server    ) 18.08.08 11:35:58
[OM 10272] BACKTRACE:
/opt/scalix/lib/libom_er.so(er_add_backtrace+0xc6)[0xf7f62f26]
/opt/scalix/lib/libom_er.so[0xf7f6321d]
/opt/scalix/lib/libom_er.so(er_DumpProcAndExit+0x1f)[0xf7f633bf]
[0xffffe500]
/lib/tls/libc.so.6(__strtol_internal+0x3f)[0x760aef]
/lib/tls/libc.so.6(atoi+0x26)[0x75e0b6]
cda.server[0x804dfaf]
/opt/scalix/lib/libom_cl.so(cl_CallProc+0x85)[0xf7fd7255]
cda.server[0x8051de6]
/lib/tls/libc.so.6(__libc_start_main+0xd3)[0x749de3]
cda.server[0x804a8a9]


omshut shows:

Code: Select all

omoff : [OM 4835] Subsystem Application Link Server is already off.
Disabling 14 subsystem(s).
omoff : [OM 4835] Subsystem Item Structure Server is already off.
Disabling 8 subsystem(s).


omrc shows:

Code: Select all

Enabling 8 subsystem(s).
Notification Server         Started
Database Monitor            Started
LDAP Daemon                 Started
Milter Server               Stopped
Directory Relay Server      Started
IMAP Server Daemon          Started
SMTP Relay                  Started
Mime Browser Controller     Started
Event Server                Started
Enabling 14 subsystem(s).
Internet Mail Gateway       Started
Sendmail Interface          Stopped
Local Client Interface      Enabled
Remote Client Interface     Enabled
Test Server                 Started
Request Server              Started
Print Server                Started
Directory Synchronization   Stopped
Bulletin Board Server       Started
Background Search Service   Started
Dump Server                 Stopped
Archiver                    Stopped
Service Router              Started
Local Delivery              Started
POP3 interface              Started
Omscan Server               Started
Proxy Folder Service        Started
CDA Server                  Aborted
omrc : Scalix started


Would the Subsystem Application Link Server and Subsystem Item Structure Server errors have anything to do with not being able to login to swa? Also should the dump server and other "stopped" services be enabled?

Any help would be greatly appreciated, I now have an office full of people who cannot access email.

Thanks in advance

Evalua
Posts: 30
Joined: Thu Oct 25, 2007 8:02 pm

Postby Evalua » Sun Aug 17, 2008 10:56 pm

Just noticed that in the bottom left corner of the IE window we get a little javascript error:

Code: Select all

Line: 2
Char: 650595
Error: Unspecified error
Code: 0
URL: http://mail.oururl.com/webmail/mailwindowloader.jsp?locale=en_US&dummy=304756970078_1

Evalua
Posts: 30
Joined: Thu Oct 25, 2007 8:02 pm

Postby Evalua » Mon Aug 18, 2008 2:04 am

the scalix-swa.log file contains:

Code: Select all

2008-08-18 13:29:40,021 ERROR [MailFolderTree.traverseFolderInfo:335] MIME:Exception in traverseFolderInfo (couldn't perform IMAP GETMETADATA command for Public Folders/Group Calendar):
com.oddpost.soap.SoapFault: faultCode: SOAP-ENV:SERVER.MessagingException; faultString: can't open folder [Public Folders/Group Calendar]

; detailName: MessagingException; detailMessage: can't open folder [Public Folders/Group Calendar]

; detailDebugInfo: javax.mail.MessagingException: A8 NO cannot SELECT that mailbox;
  nested exception is:
        com.sun.mail.iap.CommandFailedException: A8 NO cannot SELECT that mailbox
        at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:945)
        at com.scalix.swa.service.MailServices.selectFolder(MailServices.java:235)
        at com.oddpost.server.mail.MailFolder.<init>(MailFolder.java:78)
        at com.oddpost.server.mail.MailFolderTree.traverseFolderInfo(MailFolderTree.java:317)
        at com.oddpost.mail.FolderInfo.traverse(FolderInfo.java:295)
        at com.oddpost.mail.FolderInfo.traverse(FolderInfo.java:299)
        at com.oddpost.server.mail.MailFolderTree.initFromImap(MailFolderTree.java:219)
        at com.oddpost.server.mail.MailFolderTree.getFolderTree(MailFolderTree.java:241)
        at com.oddpost.server.module.SoapMail.getFolderTree(SoapMail.java:828)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
        at java.lang.reflect.Method.invoke(Unknown Source)
        at com.oddpost.soap.SoapModule.invokeMethod(SoapModule.java:219)
        at com.oddpost.soap.SoapRequestImpl.execute(SoapRequestImpl.java:145)
        at com.oddpost.server.HttpRequestHandler.handleRequest(HttpRequestHandler.java:222)
        at com.oddpost.server.SoapServlet.doPost(SoapServlet.java:44)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:70)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at com.oddpost.server.filter.HttpConfFilter.doFilter(HttpConfFilter.java:181)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
        ... skipping the last 18 lines as irrelevant...
Caused by: com.sun.mail.iap.CommandFailedException: A8 NO cannot SELECT that mailbox
        at com.sun.mail.iap.Protocol.handleResult(Protocol.java:328)
        at com.sun.mail.imap.protocol.IMAPProtocol.select(IMAPProtocol.java:642)
        at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:869)
        ... 43 more
; isHeaderFault: false; faultActor: null
        at com.oddpost.server.mail.MailFolder.<init>(MailFolder.java:80)
        at com.oddpost.server.mail.MailFolderTree.traverseFolderInfo(MailFolderTree.java:317)
        at com.oddpost.mail.FolderInfo.traverse(FolderInfo.java:295)
        at com.oddpost.mail.FolderInfo.traverse(FolderInfo.java:299)
        at com.oddpost.server.mail.MailFolderTree.initFromImap(MailFolderTree.java:219)
        at com.oddpost.server.mail.MailFolderTree.getFolderTree(MailFolderTree.java:241)
        at com.oddpost.server.module.SoapMail.getFolderTree(SoapMail.java:828)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
        at java.lang.reflect.Method.invoke(Unknown Source)
        at com.oddpost.soap.SoapModule.invokeMethod(SoapModule.java:219)
        at com.oddpost.soap.SoapRequestImpl.execute(SoapRequestImpl.java:145)
        at com.oddpost.server.HttpRequestHandler.handleRequest(HttpRequestHandler.java:222)
        at com.oddpost.server.SoapServlet.doPost(SoapServlet.java:44)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:70)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at com.oddpost.server.filter.HttpConfFilter.doFilter(HttpConfFilter.java:181)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.springframework.web.filter.AbstractRequestLoggingFilter.doFilterInternal(AbstractRequestLoggingFilter.java:133)
        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:75)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)
        at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200)
        at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283)
        at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:773)
        at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:703)
        at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:895)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
        at java.lang.Thread.run(Unknown Source)
2008-08-18 14:01:23,513  WARN [Account.getUserData:313] Failed to run out of office IMAP command
javax.mail.MessagingException: A33 BAD X-GET-OUT-OF-OFFICE failed, internal error;
  nested exception is:
        com.sun.mail.iap.BadCommandException: A33 BAD X-GET-OUT-OF-OFFICE failed, internal error
        at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder.java:2631)
        at com.scalix.swa.service.MailServices.doImapCommand(MailServices.java:208)
        at com.oddpost.server.module.Account.getUserData(Account.java:305)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
        at java.lang.reflect.Method.invoke(Unknown Source)
        at com.oddpost.soap.SoapModule.invokeMethod(SoapModule.java:219)
        at com.oddpost.soap.SoapRequestImpl.execute(SoapRequestImpl.java:145)
        at com.oddpost.server.HttpRequestHandler.handleRequest(HttpRequestHandler.java:222)
        at com.oddpost.server.SoapServlet.doPost(SoapServlet.java:44)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:70)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at com.oddpost.server.filter.HttpConfFilter.doFilter(HttpConfFilter.java:181)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.springframework.web.filter.AbstractRequestLoggingFilter.doFilterInternal(AbstractRequestLoggingFilter.java:133)
        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:75)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)
        at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200)
        at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283)
        at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:773)
        at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:703)
        at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:895)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
        at java.lang.Thread.run(Unknown Source)
Caused by: com.sun.mail.iap.BadCommandException: A33 BAD X-GET-OUT-OF-OFFICE failed, internal error
        at com.sun.mail.iap.Protocol.handleResult(Protocol.java:330)
        at com.scalix.swa.imap.ImapGetOutOfOfficeCommand.doCommand(ImapGetOutOfOfficeCommand.java:173)
        at com.sun.mail.imap.IMAPFolder.doProtocolCommand(IMAPFolder.java:2672)
        at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder.java:2626)
        ... 37 more
2008-08-18 14:12:18,977  WARN [SoapMail.store:1209] Failed to set message flags javax.mail.Flags@1
javax.mail.MessagingException: A44 NO cannot store those flags;
  nested exception is:
        com.sun.mail.iap.CommandFailedException: A44 NO cannot store those flags
        at com.sun.mail.imap.IMAPFolder.setFlags(IMAPFolder.java:999)
        at com.oddpost.server.module.SoapMail.store(SoapMail.java:1204)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
        at java.lang.reflect.Method.invoke(Unknown Source)
        at com.oddpost.soap.SoapModule.invokeMethod(SoapModule.java:219)
        at com.oddpost.soap.SoapRequestImpl.execute(SoapRequestImpl.java:145)
        at com.oddpost.server.HttpRequestHandler.handleRequest(HttpRequestHandler.java:222)
        at com.oddpost.server.SoapServlet.doPost(SoapServlet.java:44)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:70)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at com.oddpost.server.filter.HttpConfFilter.doFilter(HttpConfFilter.java:181)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.springframework.web.filter.AbstractRequestLoggingFilter.doFilterInternal(AbstractRequestLoggingFilter.java:133)
        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:75)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)
        at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200)
        at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283)
        at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:773)
        at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:703)
        at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:895)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
        at java.lang.Thread.run(Unknown Source)
Caused by: com.sun.mail.iap.CommandFailedException: A44 NO cannot store those flags
        at com.sun.mail.iap.Protocol.handleResult(Protocol.java:328)
        at com.sun.mail.imap.protocol.IMAPProtocol.storeFlags(IMAPProtocol.java:1433)
        at com.sun.mail.imap.protocol.IMAPProtocol.storeFlags(IMAPProtocol.java:1404)
        at com.sun.mail.imap.IMAPFolder.setFlags(IMAPFolder.java:995)
        ... 36 more
2008-08-18 14:19:09,443  WARN [Account.getUserData:313] Failed to run out of office IMAP command
javax.mail.MessagingException: A33 BAD X-GET-OUT-OF-OFFICE failed, internal error;
  nested exception is:
        com.sun.mail.iap.BadCommandException: A33 BAD X-GET-OUT-OF-OFFICE failed, internal error
        at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder.java:2631)
        at com.scalix.swa.service.MailServices.doImapCommand(MailServices.java:208)
        at com.oddpost.server.module.Account.getUserData(Account.java:305)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
        at java.lang.reflect.Method.invoke(Unknown Source)
        at com.oddpost.soap.SoapModule.invokeMethod(SoapModule.java:219)
        at com.oddpost.soap.SoapRequestImpl.execute(SoapRequestImpl.java:145)
        at com.oddpost.server.HttpRequestHandler.handleRequest(HttpRequestHandler.java:222)
        at com.oddpost.server.SoapServlet.doPost(SoapServlet.java:44)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:70)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at com.oddpost.server.filter.HttpConfFilter.doFilter(HttpConfFilter.java:181)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.springframework.web.filter.AbstractRequestLoggingFilter.doFilterInternal(AbstractRequestLoggingFilter.java:133)
        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:75)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)
        at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200)
        at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283)
        at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:773)
        at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:703)
        at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:895)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
        at java.lang.Thread.run(Unknown Source)
Caused by: com.sun.mail.iap.BadCommandException: A33 BAD X-GET-OUT-OF-OFFICE failed, internal error
        at com.sun.mail.iap.Protocol.handleResult(Protocol.java:330)
        at com.scalix.swa.imap.ImapGetOutOfOfficeCommand.doCommand(ImapGetOutOfOfficeCommand.java:173)
        at com.sun.mail.imap.IMAPFolder.doProtocolCommand(IMAPFolder.java:2672)
        at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder.java:2626)
        ... 37 more
2008-08-18 15:08:33,779 ERROR [HttpRequestHandler.handleRequest:257] ip: (ip unavailable); username: chowell; message: Unexpected Failure

java.lang.NullPointerException
        at com.oddpost.server.module.Account.logout(Account.java:150)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
        at java.lang.reflect.Method.invoke(Unknown Source)
        at com.oddpost.soap.SoapModule.invokeMethod(SoapModule.java:219)
        at com.oddpost.soap.SoapRequestImpl.execute(SoapRequestImpl.java:145)
        at com.oddpost.server.HttpRequestHandler.handleRequest(HttpRequestHandler.java:222)
        at com.oddpost.server.SoapServlet.doPost(SoapServlet.java:44)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:70)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at com.oddpost.server.filter.HttpConfFilter.doFilter(HttpConfFilter.java:181)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
        ... skipping the last 18 lines as irrelevant...

PrisonMind
Posts: 308
Joined: Thu Jul 10, 2008 5:00 am
Location: Adua

Postby PrisonMind » Mon Aug 18, 2008 3:14 am

hi,

i´m not sure but i didn´t see service router that must be started.

Code: Select all

omstat -a && omstat -s


by rhel

Code: Select all

/etc/init.d/scalix-tomcat restart (or stop and then start)

Code: Select all

/etc/init.d/httpd restart


if it still doesn´t work maybe you should try to re-install the web components

Evalua
Posts: 30
Joined: Thu Oct 25, 2007 8:02 pm

Postby Evalua » Mon Aug 18, 2008 8:40 pm

It worked for two hours after doing:
service scalix restart
service scalix-tomcat restart
service httpd restart

but after two hours the problem returned. I then rebooted the whole box and it's been working for about 18 hours so fingers crossed.

Admittedly I only did the service restart's after upgrading from 11.3 to 11.4.1 instead of a full reboot.

Is there any reason why a reboot would have a different effect to service restart?

kanderson

Postby kanderson » Mon Aug 18, 2008 9:13 pm

can you please post the results of:

free

and

cat /etc/opt/scalix-tomcat/scalix-tomcat.conf

Thanks
Kev.

Evalua
Posts: 30
Joined: Thu Oct 25, 2007 8:02 pm

Postby Evalua » Tue Aug 19, 2008 2:00 am

Code: Select all

# free
             total       used       free     shared    buffers     cached
Mem:       2055044    1984516      70528          0      42712     321420
-/+ buffers/cache:    1620384     434660
Swap:      2031608     989144    1042464


Code: Select all

# cat /etc/opt/scalix-tomcat/scalix-tomcat.conf
#
# Configuration file for Scalix Tomcat
#

# The directory where Java is installed:
JAVA_HOME="/usr/java/jre1.5.0_13"

# Additional arguments to be passed to Java:
JAVA_OPTS="-server -Djava.net.preferIPv4Stack=true -Xms1024m -Xmx1024m"

# Maximum number of file descriptors
ULIMIT_NUM_FILES="10000"


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