HELP! Lots of problems

[joako]

Also let me ask you:

When I go to http://proteisch.proteancommunications. ... Dispatcher

The page is just "Loading" After a minute I get this message:

Service unavailable!

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

If you think this is a server error, please contact the webmaster.
Error 503
www.proteancommunications.com
Thu Jun 14 11:40:23 2007
Apache/2.2.0 (Linux/SUSE)

THIS IS A PROBLEM. THE RES SERVER IS A PROBLEM.

Please can you tell me how to fix the res server?

in scalix-res.log

007-06-14 11:35:34,408 DEBUG [HeartBeatEventPoller.run:69] Added heartbeatEventEvent=[heartbeat|http://proteisch.proteancommunications.com:80/res/RESDispatcher|LISTEN|300|openmail|proteisch.proteancommunications.com|11.0.4] to the Notification Event Queue
2007-06-14 11:35:34,409 DEBUG [Notifier.sendNotification:132] Notifier-thread-1/ACK/Event=[heartbeat|http://proteisch.proteancommunications.com:80/res/RESDispatcher|LISTEN|300|openmail|proteisch.proteancommunications.com|11.0.4]
2007-06-14 11:36:34,412 DEBUG [HeartBeatEventPoller.run:69] Added heartbeatEventEvent=[heartbeat|http://proteisch.proteancommunications.com:80/res/RESDispatcher|LISTEN|300|openmail|proteisch.proteancommunications.com|11.0.4] to the Notification Event Queue
2007-06-14 11:36:34,413 DEBUG [Notifier.sendNotification:132] Notifier-thread-1/ACK/Event=[heartbeat|http://proteisch.proteancommunications.com:80/res/RESDispatcher|LISTEN|300|openmail|proteisch.proteancommunications.com|11.0.4]

catalina.2007-06-14.log

Jun 14, 2007 3:00:52 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: Retrying request
Jun 14, 2007 3:00:52 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
Jun 14, 2007 3:00:52 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: Retrying request
Jun 14, 2007 3:00:52 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
Jun 14, 2007 3:00:52 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: Retrying request

Now SAC is more broken, if I put the right username it still says

Could not log in
Check the login ID and password
You might have forgotten to include the
domain as part of your login id.
e.g. yourID@yourDomain.com

I will post a wiki article when my issue is resolved but I feel this is starting to go nowhere.... Is there any other log file we can look at?

[joako]

Ok I check again in my /etc/opt/scalix-tomcat/connector/ajp/app-openmail.res.conf


And I guess to troubleshoot I made a change yesterday, now it is working again. Thanks for your help.

[ScalixSupport]

Hi!

If there is some trouble with mailnode see the following post to modify the same:
viewtopic.php?p=33298&highlight=#33298

Also, to modify the Internet Address I would recommend you to use the command ommodu
to modify the same, in a way as below:

Code: Select all

ommodu -o "<username>/<mailnode>" -n "<username>/<mailnode>/IA=<new-mail-ID>"

The above is one way, however deleting and recreating this user would be a better option.

Hope the above helps.

Thanks,
Subir

[joako]

no it was just the app-openmail.conf file was causing a problem so the res server still would not run it seems.

Thanks so much for your help.

Now I am wondering the final issue with the system. The search from SWA Does not function. I enter a term and click "Search" a new window pops up with the query at the top, option "Only 'Inbox' Folder" selected and in the white area it says "Searching..." The search functions in Microsoft Office Outlook work correctly.

%service scalix status
*** web03
PC Monitor Started NON-STOP 0
Directory Relay Server Started 06.14.07
Notification Server Started 06.14.07 0
Shared memory daemon Started NON-STOP
Notification Monitor Started NON-STOP
Session Monitor Started NON-STOP
Indexer Started NON-STOP
Stats Daemon Started NON-STOP
Container Access Monitor Started NON-STOP
Item Structure Server Stopped
Database Monitor Started 06.14.07
Licence Monitor Daemon Started NON-STOP
LDAP Daemon Started 06.14.07
Queue Manager Started NON-STOP
Item Delete Daemon Started NON-STOP
IMAP Server Daemon Started 06.14.07
SMTP Relay Started 06.14.07
Mime Browser Controller Started 06.14.07
Event Server Started 06.14.07
Service Router Started 06.14.07 0
Local Delivery Started 06.14.07 0
Internet Mail Gateway Started 06.14.07 0
Sendmail Interface Started 06.14.07 0
Local Client Interface Enabled 06.14.07 0
Remote Client Interface Enabled 06.14.07 2
Test Server Started 06.14.07 0
Request Server Started 06.14.07 0
Print Server Started 06.14.07 0
Directory Synchronization Started 06.14.07 0
Bulletin Board Server Started 06.14.07 0
Background Search Service Started 06.14.07 0
Dump Server Started 06.14.07 0
CDA Server Started 06.14.07 0
POP3 interface Started 06.14.07 0
Omscan Server Started 06.14.07 0
Archiver Started 06.14.07 0

omshowlog

WARNING Remote Client (U/I Access ) 06.14.07 16:47:09
[OM.UI 4610] No mapping available for local DirectRef in action file
User Name: Andrew H. Joakimsen / sclx-protean/CN=Joakimsen, Andrew H.
Last Folder: Search Folder
<- ual_ConvMAPIProps
-> mapi_SyncRelFlags
<- mapi_SyncRelFlags
-> mapi_SyncCompFlags
<- mapi_SyncCompFlags
<- ual_BuildListEntry
<- ual_PutSyncGetDRef
-> ct_OfsInfo
<- ct_OfsInfo
-> ct_NotifyIndexer
<- ct_NotifyIndexer
<- ual_GenSyncAddNotif
-> ual_PutSyncDelete
-> ual_GetRemoteDRef
<- ual_GetRemoteDRef
<- /build/11.0.4/src/lib/ual/ual_syncp.c:1736[101,4610]


WARNING Remote Client (HTML Access ) 06.14.07 17:33:11
[OM 8013] The name/mailnode contains invalid characters


<- cvc_IsMappingAvail3
<- uni_GetCharset
<- cvc_IsMappingAvail2
-> cvc_IsMappingAvail2
-> uni_GetCharset
-> cvc_IsMappingAvail3
<- cvc_IsMappingAvail3
<- uni_GetCharset
<- cvc_IsMappingAvail2
<- htuICE_SetProcessLang
-> htuICE_ParseORNToTF
-> htuICE_GetProfile
-> htuICE_GetConfig
<- htuICE_GetConfig
<- htuICE_GetProfile
<- /build/11.0.4/src/lib/ombase/cl/cl_parse.c:379[100,8013]


SERIOUS ERROR IMAP Server Da(IMAP Server Pr) 06.14.07 17:48:25
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 23362
Procedure trace follows:
-> imapUnregFolderInterest
<- imapUnregFolderInterest
-> imapual_hideSession
-> usr_SetSessionFlags
<- usr_SetSessionFlags
<- imapual_hideSession
<- imapCloseSatConn
<- imapSatelliteCommand
-> checkNotifications
<- checkNotifications
-> imapCheckCompactFldItems
<- imapCheckCompactFldItems
-> getNextTimeout
-> imapGetCompactionTOD
<- imapGetCompactionTOD
<- getNextTimeout
User Name: Jessica Amador / sclx-protean/CN=Amador, Jessica
WARNING Shared memory (Shared memory ) 06.14.07 19:23:07
[OM 24142] Conversion from SJIS to ISO8859_1 not found.


WARNING Shared memory (Shared memory ) 06.14.07 19:23:07
[OM 24142] Conversion from ISO2022CN to ISO8859_1 not found.


WARNING Shared memory (Shared memory ) 06.14.07 19:36:11
[OM 24142] Conversion from SJIS to ISO8859_1 not found.


WARNING Shared memory (Shared memory ) 06.14.07 19:36:11
[OM 24142] Conversion from ISO2022CN to ISO8859_1 not found.


WARNING Shared memory (Shared memory ) 06.14.07 20:04:55
[OM 24142] Conversion from SJIS to ISO8859_1 not found.


WARNING Shared memory (Shared memory ) 06.14.07 20:04:56
[OM 24142] Conversion from ISO2022CN to ISO8859_1 not found.


WARNING Shared memory (Shared memory ) 06.14.07 20:13:53
[OM 24142] Conversion from SJIS to ISO8859_1 not found.


WARNING Shared memory (Shared memory ) 06.14.07 20:13:53
[OM 24142] Conversion from ISO2022CN to ISO8859_1 not found.


WARNING Shared memory (Shared memory ) 06.14.07 22:22:48
[OM 24142] Conversion from SJIS to ISO8859_1 not found.


WARNING Shared memory (Shared memory ) 06.14.07 22:22:48
[OM 24142] Conversion from ISO2022CN to ISO8859_1 not found.


SERIOUS ERROR IMAP Server Da(IMAP Server Pr) 06.15.07 18:13:46
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 23748
Procedure trace follows:
-> imapUnregFolderInterest
<- imapUnregFolderInterest
-> imapual_hideSession
-> usr_SetSessionFlags
<- usr_SetSessionFlags
<- imapual_hideSession
<- imapCloseSatConn
<- imapSatelliteCommand
-> checkNotifications
<- checkNotifications
-> imapCheckCompactFldItems
<- imapCheckCompactFldItems
-> getNextTimeout
-> imapGetCompactionTOD
<- imapGetCompactionTOD
<- getNextTimeout
User Name: Julio L. Mesa / sclx-protean/CN=Mesa, Julio L.


SERIOUS ERROR IMAP Server Da(IMAP Server Pr) 06.15.07 18:13:46
[OM 10272] BACKTRACE:
/opt/scalix/lib/libom_er.so(er_add_backtrace+0xb3)[0xf7e8dd43]
/opt/scalix/lib/libom_er.so[0xf7e8e02c]
/opt/scalix/lib/libom_er.so(er_DumpProcAndExit+0x1f)[0xf7e8e1bf]
[0xffffe500]
in.imap41d[0x8057d8b]
in.imap41d[0x806884b]
in.imap41d[0x8069791]
in.imap41d[0x8063146]
in.imap41d[0x8064fbc]
in.imap41d[0x8065a79]
/lib/libc.so.6(__libc_start_main+0xdc)[0xf7bfe87c]
in.imap41d[0x804e081]
User Name: Julio L. Mesa / sclx-protean/CN=Mesa, Julio L.


WARNING Shared memory (Shared memory ) 06.18.07 02:22:05
[OM 24142] Conversion from SJIS to ISO8859_1 not found.


WARNING Shared memory (Shared memory ) 06.18.07 02:22:05
[OM 24142] Conversion from ISO2022CN to ISO8859_1 not found.

http://domain/api

HTTP Status 404 -

type Status report

message

description The requested resource () is not available.
Apache Tomcat/5.5.16

sxsearch -d welcome <username>
always is blank

sxmkindex

sxadmin /sclx-protean: 2
sxqueryadmin /sclx-protean: 0
NAME /sclx-protean: 2463
NAME /sclx-protean: 1315
NAME /sclx-protean: 12
Conference /sclx-protean: 0
NAME /sclx-protean: 145
ProtoCore /sclx-protean: 0
NAME /sclx-protean: 131
Postmaster /sclx-protean: 2592
joako joakocom /sclx-tester: 83
Helpdesk NAME /sclx-tester: 418
NAME /sclx-tester: 2358
Badger_Industries /sclx-tester: 43
+Bulletin Boards: 0
Total messages processed: 9562

sis.properties has max queue and max search results as 10,000

ps aux | grep index

scalix 18666 0.0 0.3 15040 3108 ? Ss 02:22 0:00 indexer
root 18667 0.0 0.3 10592 3532 ? S 02:22 0:00 index.catcher
root 20732 0.0 0.0 2968 720 pts/0 S+ 02:52 0:00 grep index

ps aux | grep tomcat

root 19407 2.8 26.6 1925740 273420 pts/0 Sl 02:39 0:21 /usr/java/jre1.5.0_06/bin/java -server -Djava.net.preferIPv4Stack=true -Xms512m -Xmx512m -Dscalix.instance=/var/opt/scalix/w3 -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=/var/opt/scalix/w3/tomcat/conf/logging.properties -Djava.endorsed.dirs=/opt/scalix-tomcat/common/endorsed -classpath /usr/java/jre1.5.0_06/lib/tools.jar:/opt/scalix-tomcat/bin/bootstrap.jar:/opt/scalix-tomcat/bin/commons-logging-api.jar -Dcatalina.base=/var/opt/scalix/w3/tomcat -Dcatalina.home=/opt/scalix-tomcat -Djava.io.tmpdir=/var/opt/scalix/w3/tomcat/temp org.apache.catalina.startup.Bootstrap start
root 20734 0.0 0.0 2960 708 pts/0 S+ 02:52 0:00 grep tomcat

[joako]

tail catalina.out -n 100

INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
Jun 18, 2007 2:37:39 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: Retrying request
Jun 18, 2007 2:37:39 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
Jun 18, 2007 2:37:39 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: Retrying request
Jun 18, 2007 2:39:21 AM org.apache.catalina.core.StandardService stop
INFO: Stopping service Catalina
shutting down Scalix Web Access
SIS received contextDestroyed event
Jun 18, 2007 2:39:21 AM org.apache.catalina.core.AprLifecycleListener lifecycleEvent
INFO: Failed shutdown of Apache Portable Runtime
Jun 18, 2007 2:39:39 AM org.apache.catalina.core.AprLifecycleListener lifecycleEvent
INFO: The Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: /usr/java/jre1.5.0_06/lib/amd64/server:/usr/java/jre1.5.0_06/lib/amd64:/usr/java/jre1.5.0_06/../lib/amd64
Jun 18, 2007 2:39:39 AM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 1204 ms
Jun 18, 2007 2:39:39 AM org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
Jun 18, 2007 2:39:39 AM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/5.5.16
Jun 18, 2007 2:39:39 AM org.apache.catalina.core.StandardHost start
INFO: XML validation disabled
RES: Initializing log4j using file /var/opt/scalix/w3/res/config/log4j.properties
Jun 18, 2007 2:39:42 AM org.apache.catalina.loader.WebappClassLoader validateJarFile
INFO: validateJarFile(/var/opt/scalix/w3/tomcat/webapps/caa/WEB-INF/lib/j2ee.jar) - jar not loaded. See Servlet Spec 2.3, section 9.7.2. Offending class: javax/servlet/Servlet.class
CAA: scalix.instance is /var/opt/scalix/w3
CAA: caa-root-directory is /var/opt/scalix/w3/caa/
CAA: Loaded web.xml init params
CAA: caa-config-directory is /var/opt/scalix/w3/caa/config
CAA: log4j-init-file is /var/opt/scalix/w3/caa/config/log4j.properties
CAA: caa-framework-init-file is /var/opt/scalix/w3/caa/config/framework-config.xml
SIS received contextInitialized event
SIS initialized with config from /var/opt/scalix/w3/sis/sis.properties
log4j:WARN No appenders could be found for logger (com.mchange.v2.resourcepool.BasicResourcePool).
log4j:WARN Please initialize the log4j system properly.
initializing Scalix Web Access
SWA:log4j-init-file is /var/opt/scalix/w3/webmail/log4j.properties
SWA:reading configuration @ /var/opt/scalix/w3/webmail/swa.properties
done initializing Scalix Web Access
Jun 18, 2007 2:40:18 AM org.apache.jk.common.ChannelSocket init
INFO: JK: ajp13 listening on /10.23.23.3:8009
Jun 18, 2007 2:40:18 AM org.apache.jk.server.JkMain start
INFO: Jk running ID=0 time=0/50 config=null
Jun 18, 2007 2:40:18 AM org.apache.catalina.storeconfig.StoreLoader load
INFO: Find registry server-registry.xml at classpath resource
Jun 18, 2007 2:40:18 AM org.apache.catalina.startup.Catalina start
INFO: Server startup in 39536 ms
Jun 18, 2007 2:55:41 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
Jun 18, 2007 2:55:41 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: Retrying request
Jun 18, 2007 2:55:41 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
Jun 18, 2007 2:55:41 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: Retrying request
Jun 18, 2007 2:55:41 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
Jun 18, 2007 2:55:41 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: Retrying request
Jun 18, 2007 2:55:53 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
Jun 18, 2007 2:55:53 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: Retrying request
Jun 18, 2007 2:55:53 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
Jun 18, 2007 2:55:53 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: Retrying request
Jun 18, 2007 2:55:53 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
Jun 18, 2007 2:55:53 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: Retrying request
Jun 18, 2007 2:56:08 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
Jun 18, 2007 2:56:08 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: Retrying request
Jun 18, 2007 2:56:08 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: I/O exception (java.net.ConnectException) caught when processing request:
Jun 18, 2007 2:56:08 AM org.apache.commons.httpclient.HttpMethodDirector execute
INFO: Retrying request
Jun 18, 2007 2:56:08 AM org.apache.commons.httpclient.HttpMethodDirector execute
INFO: I/O exception (java.net.ConnectException) caught when processing request:
Jun 18, 2007 2:56:08 AM org.apache.commons.httpclient.HttpMethodDirector execute
INFO: Retrying request
Jun 18, 2007 2:56:19 AM org.apache.commons.httpclient.HttpMethodDirector execute
INFO: I/O exception (java.net.ConnectException) caught when processing request:
Jun 18, 2007 2:56:19 AM org.apache.commons.httpclient.HttpMethodDirector execute
INFO: Retrying request
Jun 18, 2007 2:56:19 AM org.apache.commons.httpclient.HttpMethodDirector execute
INFO: I/O exception (java.net.ConnectException) caught when processing request:
Jun 18, 2007 2:56:19 AM org.apache.commons.httpclient.HttpMethodDirector execute
INFO: Retrying request
Jun 18, 2007 2:56:19 AM org.apache.commons.httpclient.HttpMethodDirector execute
INFO: I/O exception (java.net.ConnectException) caught when processing request:
Jun 18, 2007 2:56:19 AM org.apache.commons.httpclient.HttpMethodDirector execute
INFO: Retrying request
Jun 18, 2007 3:01:59 AM org.apache.catalina.startup.HostConfig checkResources
INFO: Undeploying context [/api]
log4j:WARN No appenders could be found for logger (com.mchange.v2.resourcepool.B
log4j:WARN Please initialize the log4j system properly.