BUG: Enterprise Installer doesnt really support RHEL 5*

[cartel]

Hello,

After reading that it was supported, I mistakenly tried to install Scalix 11.0.4 Trial on RHEL 5. Unfortunately, the installer is bugged.

2007-05-09 03:19:01,482 ERROR Operation failed: Dependency check failed -- The following component(s) were missing from in
stall/upgrade selection:
2007-05-09 03:19:01,482 ERROR Operation failed: Scalix Server and Scalix Apache/Tomcat Connecto
r.
2007-05-09 03:19:01,482 ERROR Operation failed: Please return to the previous screen to select
the missing component(s).

Further up in the log is the following:

007-05-09 03:18:58,370 INFO File /root/scalix-11.0.4-GA/software/scalix_server/scalix-sis-11.0.4.25-1.noarch.rpm is a Sca
lix file, for this platform and valid version
2007-05-09 03:18:58,370 INFO File /root/scalix-11.0.4-GA/software/scalix_server/scalix-swa-11.0.4.25-1.noarch.rpm is a Sca
lix file, for this platform and valid version
2007-05-09 03:18:58,371 WARNING File /root/scalix-11.0.4-GA/software/scalix_server/scalix-server-11.0.4.10790-1.rhel4.i386
.rpm is not for this platform
2007-05-09 03:18:58,371 WARNING File /root/scalix-11.0.4-GA/software/scalix_server/scalix-server-11.0.4.10790-1.fc5.i386.r
pm is not for this platform
2007-05-09 03:18:58,371 INFO File /root/scalix-11.0.4-GA/software/scalix_server/scalix-sac-11.0.4.25-1.noarch.rpm is a Sca
lix file, for this platform and valid version
2007-05-09 03:18:58,372 WARNING File /root/scalix-11.0.4-GA/software/scalix_server/scalix-tomcat-connector-11.0.4.25-1.rhe
l3.i386.rpm is not for this platform
2007-05-09 03:18:58,372 WARNING File /root/scalix-11.0.4-GA/software/scalix_server/scalix-tomcat-connector-11.0.4.25-1.fc5
.x86_64.rpm is not for this platform
2007-05-09 03:18:58,373 INFO File /root/scalix-11.0.4-GA/software/scalix_server/scalix-platform-11.0.4.25-1.noarch.rpm is
a Scalix file, for this platform and valid version
2007-05-09 03:18:58,373 INFO File /root/scalix-11.0.4-GA/software/scalix_server/scalix-res-11.0.4.25-1.noarch.rpm is a Sca
lix file, for this platform and valid version
2007-05-09 03:18:58,373 WARNING File /root/scalix-11.0.4-GA/software/scalix_server/scalix-tomcat-connector-11.0.4.25-1.fc5
.i386.rpm is not for this platform
2007-05-09 03:18:58,374 WARNING File /root/scalix-11.0.4-GA/software/scalix_server/scalix-tomcat-connector-11.0.4.25-1.rhe
l4.i386.rpm is not for this platform
2007-05-09 03:18:58,374 INFO File /root/scalix-11.0.4-GA/software/scalix_server/scalix-tomcat-5.5.16-263.noarch.rpm is a S
calix file, for this platform and valid version
2007-05-09 03:18:58,374 WARNING File /root/scalix-11.0.4-GA/software/scalix_server/scalix-server-11.0.4.10790-1.rhel3.i386
.rpm is not for this platform
2007-05-09 03:18:58,375 INFO File /root/scalix-11.0.4-GA/software/scalix_server/scalix-postgres-11.0.4.25-1.noarch.rpm is
a Scalix file, for this platform and valid version
2007-05-09 03:18:58,375 WARNING File /root/scalix-11.0.4-GA/software/scalix_server/scalix-tomcat-connector-11.0.4.25-1.rhe
l3.x86_64.rpm is not for this platform
2007-05-09 03:18:58,375 WARNING File /root/scalix-11.0.4-GA/software/scalix_server/scalix-text-extractors-1.0-1.src.rpm is
not for this platform
2007-05-09 03:18:58,376 INFO File /root/scalix-11.0.4-GA/software/scalix_server/scalix-mobile-11.0.4.25-1.noarch.rpm is a
Scalix file, for this platform and valid version
2007-05-09 03:18:58,376 WARNING File /root/scalix-11.0.4-GA/software/scalix_server/scalix-text-extractors-1.0-1.rhel3.i386
.rpm is not for this platform
2007-05-09 03:18:58,376 WARNING File /root/scalix-11.0.4-GA/software/scalix_server/scalix-text-extractors-1.0-1.fc5.i386.r
pm is not for this platform
2007-05-09 03:18:58,377 WARNING File /root/scalix-11.0.4-GA/software/scalix_server/scalix-text-extractors-1.0-1.rhel4.i386
.rpm is not for this platform
2007-05-09 03:18:58,377 WARNING File /root/scalix-11.0.4-GA/software/scalix_server/scalix-tomcat-connector-11.0.4.25-1.rhe
l4.x86_64.rpm is not for this platform


I'm on i386. As the supplied tarball does not ship rhel5 specific packages, and rhel5 is binary compatible with rhel4, I guess the rhel4 packages are meant to be used, but the installer invalidates them thanks to the broken is_package_for_platform function in sxsystem.py.

# echo "Red Hat Enterprise Linux ES release 4" > /etc/redhat_release and the installer will find and install the rhel4 packages for scalix server and tomcat connector. The packages install and the installer will then proceed, but fail because of a version mismatch in httpd:

httpd: Syntax error on line 209 of /etc/httpd/conf/httpd.conf: Syntax error on line 11 of /etc/httpd/conf.d/scalix-tomcat-connector.conf: API module structure `jk_module' in file /etc/httpd/modules/mod_jk.so is garbled - perhaps this is not an Apache module DSO?

To the release manager: Please do not advertise software as being certified for a platform when it is clearly not. You just make yourself and your company look stupid.

To support: Please respond with a fix or a timeframe for when a real, working version of Scalix 11 supporting RHEL 5 will be available. In the mean time, I will have to build and deploy a RHEL 4 server to be able to successfully evaluate your product.

[florian]

Apologies.

The release notes are not fully clear on this subject; at this point, RHEL5 is supported for testing and community purposes only. Therefore, the package for RHEL5 can be found on the community edition download page at www.scalix.com/downloads. When evaling the software for commercial use, you actually get a copy of the enterprise package which does not include RHEL5; it will do so in the next release of Scalix when we have certified the platform in full.

If you want to go ahead and test on RHEL5, please download the community edition package. The functionality will be the same. You can also use the eval license key you received to activate enterprise functionality in the RHEL5 community edition software.

Cheers,
Florian.

[florian]

I have updated the release notes to be clearer about this fact.

Florian.

[florian]

To the release manager: Please do not advertise software as being certified for a platform when it is clearly not. You just make yourself and your company look stupid.

Where does it say that, actually? I just rechecked our documentation and every placed I found this was somehow marked community edition/testing only, and never marked as fully certified. We generally do not certify new platforms for patch update releases. The next minor release of Scalix, Scalix 11.1, will provide certified full support for RHEL5.

Florian.