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Out-of-Office replay when mail sent to group

Posted: Wed Oct 29, 2014 8:58 am
by RaidoKuvar
Hello,

I have a mail group info@domain.com

When some customer sends a email to info@domain.com, but one member of that group has set an out of office message, customer automatically gets that message.

Is there some way to set up OOO so that it won't send OOO message when mail is sent to group address?
I would like that OOO message is sent only when customer sends email to i.e personwhoisonvacation@domain.com not when he sends message to info@domain.com.

Re: Out-of-Office replay when mail sent to group

Posted: Sun Dec 28, 2014 8:46 am
by russh
RaidoKuvar wrote:Hello,

I have a mail group info@domain.com

When some customer sends a email to info@domain.com, but one member of that group has set an out of office message, customer automatically gets that message.

Is there some way to set up OOO so that it won't send OOO message when mail is sent to group address?
I would like that OOO message is sent only when customer sends email to i.e personwhoisonvacation@domain.com not when he sends message to info@domain.com.


I had a similar problem some years ago when I was setting up a group inboxs. I've set up the 'Bulletin Board' feature (group inbox - with an external email address, and then using the scalix conenctor, everyone has a separate 'shared inbox' in their Outlook. Now, users can set an out of office without affecting the group address.

or, just setup another mailbox as an interim step;

groupaddress@domain.com-->sharedscalixinbox, which then has a rule to forward everything to Tom, John, Fred and Mary. Then, if Tom is on leave, his out of office only goes to sharedscalixinbox and not back out to the world. you'd have to setup some regular pruning of the sharedscalixinbox account, but that's pretty simple.

Out of Office replay when mail sent to group

Posted: Sun Mar 15, 2015 2:17 am
by KappushkaGono
I have no idea about setting up mails.
Im using 3rd party paid mail and would like to use their smtp server and everything.
So how do I set it up that the server scripts send mail through that?

Re: Out-of-Office replay when mail sent to group

Posted: Tue Jan 05, 2016 10:40 am
by ScalixSupport
Hello,

We have tried to reproduce the same issue and no issue found in our testing environment.

If still issue is unresolved could you please create support ticked ?

Regards,
Scalix Support Team.