Moving Sent Mail in Web Access

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stefano
Posts: 51
Joined: Wed Aug 23, 2006 4:35 am
Location: Italia

Moving Sent Mail in Web Access

Postby stefano » Sat Oct 31, 2009 11:04 am

Hi NG.

I have written an Outlook 2003 Rule for moving local email into IMAP folder.
When i open SWA the moved messages don't have any header and i can't see the sender... If i use Outlook 2007 it's all ok.

Have you any ideas ?

ltward
Posts: 309
Joined: Tue Jan 15, 2008 1:54 pm
Contact:

Re: Moving Sent Mail in Web Access

Postby ltward » Tue Nov 03, 2009 9:45 am

When you say the moved messages "don't have any header" what do you mean? The subject is empty/blank/not displayed?

What version of SWA / Scalix are you using? There were some display problems in older versions but they've been fixed for quite a while now.

I'd compare the rules generated by OL 2003 and OL 2007:

omshowu -n "first last" -f | grep "User Folder"
cd /var/opt/scalix/??/s/user/.... (go to the 'g' directory where the user's folder (00000v8) resides)
tf.browse -i 000003d


I'd also use omcontain to compare a "successful" message with a "failing" message, to see if the headers are being modified during the move. Use the 'r' and 'mb' options.

stefano
Posts: 51
Joined: Wed Aug 23, 2006 4:35 am
Location: Italia

Re: Moving Sent Mail in Web Access

Postby stefano » Wed Nov 04, 2009 5:15 am

Hi ltward,

thank you for your reply...
The header, subject, is not displayed on SWA.if i open moved messages SWA alerts me with a warning...

If i use IMAP Outlook i see all
I use Scalix Version 11.4.2.11691, I move all sent emails (from local folder to Imap Folder)
Why you hint me to type tf.browse ? tf.broswe can't see my rules. the rules are on client.

i think (but i am not sure) that the problem is on Unicode Support...

thanks
Stefano

ltward
Posts: 309
Joined: Tue Jan 15, 2008 1:54 pm
Contact:

Re: Moving Sent Mail in Web Access

Postby ltward » Fri Nov 06, 2009 11:23 am

Sorry, you did mention IMAP folder and I missed that. I was thinking Outlook with the Connector, which does store rules on the server.

Unicode support could be the problem.
If you disable the rule so that the message stays in your inbox, is the subject missing?
If you manually move the message to the IMAP folder, does the subject disappear?

stefano
Posts: 51
Joined: Wed Aug 23, 2006 4:35 am
Location: Italia

Re: Moving Sent Mail in Web Access

Postby stefano » Fri Nov 06, 2009 11:48 am

I think the problem is on Ol2003

the header on moved messages are changed by Outlook 2003 rules.
Outlook inserts in the header a new field "Sender" when copy on IMAP Folder and the SWA doesn't display nothing.
If i manually move the message i see all.

Stefano


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