Page 1 of 1

Troubleshooting Scalix issues

Posted: Fri Feb 17, 2006 2:46 pm
by ScalixSupport
As you've probably noticed, activity in the forum has increased since the announcement of the Scalix 10 release. That's great news for us but we need your assistance in targetting our responses back to any questions you post.

We need you to post as much detail in your questions as you can.
  • Chapter 20 of the Administration Guide ( which is included in the installation media under the documentation/ directory ) gives a lot of information as to what debugging options are available. This includes logging for the server and for SAC and SWA through tomcat.
  • Make use of the knowledgebase at http://www.scalix.com/support/knowledgebase.html. There are a number of technotes and also copies of the documentation. Note that the Solutions tab in the knowledgebase is separately searchable.
  • This forum also has a search facility. We try not to post the same information multiple times so we may direct you to an existing post.
  • From time to time, we'll post a sticky note at the top of the appropriate forum. Again, take the time to read through the information that's posted.
  • When posting questions to the forum, a list of the tasks that you've already done is more helpful to us than a "it doesn't work" message.
  • Where possible, post the complete picture, for example SWA is IMAP-based so, if you have an SWA question, look at the IMAP server logs as well as the tomcat logs.
  • Similarly, please post more than one line of an error log, we like to be able to see context around the error.


Cheers

Dave

Posted: Fri Jun 20, 2008 10:52 am
by bikerider
you should fix the link

Re:

Posted: Wed Dec 01, 2010 3:45 am
by joako
bikerider wrote:you should fix the link


Scalix/Xandros really has no interest in their product, much less fixing the glaring bugs it has, much less fixing a link on their forum that could cause people not to buy support contracts.

So the link won't be fixed, along with many other things.

Re: Troubleshooting Scalix issues

Posted: Wed Dec 01, 2010 6:19 am
by polleke
answering a two year old post with a flamebait will not help.
Call your Scalix sales rep. Ask for a comment. Ask if you can post it here or if they can post any info whatsoever on what is going on (something is going on, i asure you) but please keep your selves from childish games, bumping posts, playing cat and mouse with a forum admin and so on

Re: Troubleshooting Scalix issues

Posted: Wed Dec 01, 2010 2:36 pm
by joako
I dont think its fair to say I bumped the thread... Its already stuck at the top of the forums.