Scalix Forums

After upgrading to Scalix v10 (enterprise), webmail no longer works. I can log into webmail and see everything. However, any time I try open an e-mail or try to send/receive, I get the error:



When I look in /opt/scalix-tomcat/logs/scalix-swa_log.2006-02-17.txt I see the ever so helpfull message:



Unfortunately, the URL of http://scalix.com/errors doesn't seem to exist. Has anyone else seen this??

TIA,
Kenny

Please post the output of

ps -aef |grep tomcat

Did you have mod_jk configured before upgrading?

Thanks,
Don

Hi,
I also have the same problem with SWA. (I had mod_jk installed previously)
However, I tried removing mod_jk with rpm -e mod_jk-ap20-1.2.14.1-2jpp.i386, and reinstalled swa and sac.
Now, I get the login screen, but after loggin in I get a blank page instead of the SWA and a dialogue box that just says 'null'

output of ps -aef |grep tomcat is:
root 24132 1 4 23:41 pts/1 00:00:34 /usr/java/jre1.5.0_04/bin/java -server -Djava.net.preferIPv4Stack=true -Xms256m -Xmx256m -Djava.endorsed.dirs=/opt/scalix-tomcat/common/endorsed -classpath /usr/java/jre1.5.0_04/lib/tools.jar:/opt/scalix-tomcat/bin/bootstrap.jar:/opt/scalix-tomcat/bin/commons-logging-api.jar -Dcatalina.base=/opt/scalix-tomcat -Dcatalina.home=/opt/scalix-tomcat -Djava.io.tmpdir=/opt/scalix-tomcat/temp org.apache.catalina.startup.Bootstrap start
root 24290 8101 0 23:55 pts/5 00:00:00 grep tomcat


Regards,
peter

Hi,

Here is the ps output.



I didn't use mod_jk until the upgrade. Prior to upgrading, I was running everyting in a fairly simple manor, using stunnel to map to tomcat on 8443. My current environment is apache with mod_ssl , and mod_jk from the upgrade.

Thanks,
Kenny

I have attempted to remove and re-install SWA, but the same problem persists. Since IMAP problems have started to appear as well (see http://www.scalix.com/community/viewtop ... highlight=), I am wondering if they are related. Either way, it is getting to the point where people cannot access their mail by any of the suggested methods. The only people who don't seem to have a problem are people using Outlook with the Scalix Connector.

Kenny

It's probably best to clear up the IMAP problems first before moving on to the SWA problems. SWA uses IMAP behind the scenes so of you've got IMAP problems you'll also have SWA problems. Outlook doesn't go near IMAP which might explain why they're not having problems.

jch

Interestingly, when I fixed my mailbox with omtidyu after adding MSLDATA_SUBVERSION=1 to general.cfg, SWA seems to be working normally (so far). I think that the SOAP errors that were being reported were just a masking of the IMAP errors. I saw the SWA errors several days before the IMAP issues, though. Is it possible that the SWA client is more strict in error handling then every other IMAP client?

For those just joining us, this is the thread that seems to have fixed things:
http://www.scalix.com/community/viewtop ... =6436#6436

Thanks,
Kenny

Ok, here is how it worked for me:
1. Uninstalled scalix, but *dont* delete the mail store
2. uninstalled the mod_jk rpm
3. removed all the httpd.conf entries added for mod_jk
4. deleted jk.conf
5. deleted workers.properties
6 installed scalix and select to keep existing mailstore
all ok now.
By the way, thanks for the v10 release - I am really noticing the improvement in the SWA and the outlook connector (much faster searching in particular)

Regards,
Peter

I ended up fixing the problem by using Outlook w/ the Scalix connector to create a new folder and copy all of my mail form the inbox to the new folder. The errors went away for the inbox, and I can access the new folder without a problem. There must have been an e-mail with a corrupted header that got repaired when I moved it out.

FYI,
Kenny