Webmail issue

[indunil75]

Hi ALL,

Suddenly, This strange thing happend to one user. After loging in to his webmail, Nothing will be downloaded . He had more than 2000 mails in his INBOX. But, nothing is displayed. It only show INBOX , Sent items etc...
But, no messgae are there.

This is on Sclix 11.0.4 on RH El 5.3

Could u pls help me to solve this issue.

Thanks
Indunil

[mmas]

Should be an imap cache problem.
Try to search "imap cache" into this forum.

[indunil75]

Should be an imap cache problem.
Try to search "imap cache" into this forum.

Hi, Thanks for you reply.

Anyway, We configured MS outlook with IMAP option in this user's PC. then, Everything worked perfectly. But, This is just a temporary solution for the user.

Since IMAP cache is an issue, Will that user be able to work with MS outlook, when IMAP is configured?

Pls let me know. this is a production server.


I think this is the right HOW to for clearing IMAP cache.

http://keystoneit.wordpress.com/2007/06/16/clear-scalix-imap-cache-for-a-user/

I have never done this.
Therefore, Could u pls let me know r u okay with doc?

Hope to hear from you.

[les]

Should be an imap cache problem.
Try to search "imap cache" into this forum.

Hi, Thanks for you reply.

Anyway, We configured MS outlook with IMAP option in this user's PC. then, Everything worked perfectly. But, This is just a temporary solution for the user.

Since IMAP cache is an issue, Will that user be able to work with MS outlook, when IMAP is configured?

Pls let me know. this is a production server.


I think this is the right HOW to for clearing IMAP cache.

http://keystoneit.wordpress.com/2007/06/16/clear-scalix-imap-cache-for-a-user/

I have never done this.
Therefore, Could u pls let me know r u okay with doc?

Hope to hear from you.

While there are no guarantees, the instructions on that page do seem to fit the bill.

Recommend though you check out the Scalix Wiki for the "reset the imap-cache for a mailbox" script.

http://www.scalix.com/wiki/index.php?title=HowTos/AdminScripts

If there is an imap cahce problem, which it likely is, then outlook via imap will probably also experience problems. So clear the cache.

[indunil75]

Should be an imap cache problem.
Try to search "imap cache" into this forum.

Hi, Thanks for you reply.

Anyway, We configured MS outlook with IMAP option in this user's PC. then, Everything worked perfectly. But, This is just a temporary solution for the user.

Since IMAP cache is an issue, Will that user be able to work with MS outlook, when IMAP is configured?

Pls let me know. this is a production server.


I think this is the right HOW to for clearing IMAP cache.

http://keystoneit.wordpress.com/2007/06/16/clear-scalix-imap-cache-for-a-user/

I have never done this.
Therefore, Could u pls let me know r u okay with doc?

Hope to hear from you.

While there are no guarantees, the instructions on that page do seem to fit the bill.

Recommend though you check out the Scalix Wiki for the "reset the imap-cache for a mailbox" script.

http://www.scalix.com/wiki/index.php?title=HowTos/AdminScripts

If there is an imap cahce problem, which it likely is, then outlook via imap will probably also experience problems. So clear the cache.

Hi,

Thanks for your support. I solved the problem.

First, I had to stop these 2 services .

/etc/init.d/scalix-tomcat stop
/etc/init.d/scalix stop

then, I did steps given in this below URL.

http://www.scalix.com/forums/viewtopic.php?p=33141&sid=014664005e62dce59e139edfc4ba75d8

Thnx once again.