SWA - Evaluation period expired

[owenm]

If any can help? I have a scalix installation with approx 50 users and swa has been working fine until a few days ago.

I have pasted the output of:
omstat -a
omstat -s
rpm -qa | grep scalix

I have rebooted, I have restarted tomcat manually, even if I stop tomcat repeatedly it does not warnm that tomcat is not running, i.e. i can repeatedly issue: /etc/init.d/scalix-tomcat stop and not get a warning that tomcat is not running?

Any pointers ?

Tks,
Owen.

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[root@server /]# omstat -a
PC Monitor                    Started        NON-STOP       0
Directory Relay Server        Started        02.01.09
Notification Server           Started        02.01.09       0
Shared memory daemon          Started        NON-STOP
Notification Monitor          Started        NON-STOP
Session Monitor               Started        NON-STOP
Container Access Monitor      Started        NON-STOP
Item Structure Server         Stopped
Database Monitor              Started        02.01.09
Licence Monitor Daemon        Started        NON-STOP
LDAP Daemon                   Started        02.01.09
Queue Manager                 Started        NON-STOP
Item Delete Daemon            Started        NON-STOP
IMAP Server Daemon            Started        02.01.09
SMTP Relay                    Started        02.01.09
Mime Browser Controller       Started        02.01.09



[root@server /]# omstat -s
Service Router                Started        02.01.09       0
Local Delivery                Started        02.01.09       1
Internet Mail Gateway         Started        02.01.09       0
Sendmail Interface            Started        02.01.09       0
Local Client Interface        Enabled        02.01.09       0
Remote Client Interface       Enabled        02.01.09       16
Test Server                   Started        02.01.09       0
Request Server                Started        02.01.09       0
Print Server                  Started        02.01.09       0
Directory Synchronization     Started        02.01.09       0
Bulletin Board Server         Started        02.01.09       0
Background Search Service     Started        02.01.09       0
Dump Server                   Started        02.01.09       0
CDA Server                    Aborted        02.01.09       0
POP3 interface                Started        02.01.09       0
Omscan Server                 Started        02.01.09       0
Archiver                      Started        02.01.09       0


[root@server /]# rpm -qa | grep scalix
scalix-swa-10.0.1.6-1
scalix-res-10.0.1.21-1
scalix-sac-10.0.1.21-1
scalix-server-10.0.1.3-1.rhel4


[PrisonMind]

The license is in a file found in /var/opt/scalix/??/s/LicenseKeys
please post the file

and

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sxlicense -u

[owenm]

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[root@lmkzr LicenseKeys]# cat permanent.lic
--Scalix License Key
Key Type: Scalix Standard
ID: 4865
License Type: Permanent
System Class: Multi-Server
MAC: 00:17:08:52:B3:2A
LVID: 2009-04-24
Premium Users: 50
Standard Users: unlimited
--Scalix License Signature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--Scalix License End


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[root@lmkzr LicenseKeys]# sxlicense -u
   Scalix License Usage

Local Usage

  Premium Users:     48
  Standard Users:      2

Totals
  Premium Users:     48
  Standard Users:      2

[root@lmkzr LicenseKeys]#


Also I have created a new user that also gets this issue.

[PrisonMind]

ok this should be ok...

maybe scalix has some problems with handle errors from imap.
i would check the logs my catalina.out logfile or my omshowlog to see if there is further evidence of the underlying problem

try to login and wait for the error
then you can do

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omshowlog -p 5

(5=Minutes in the past)

and you can try to reset the imap cache for one of your problem user
this is a nice script for that.
http://www.scalix.com/wiki/index.php?ti ... _a_mailbox

[PrisonMind]

or
Check in /var/opt/scalix/??/tomcat/logs for the swa error
or
Also check the fatal file in /var/opt/scalix/??/s/logs, maybe you will find there related errors.

by the way, why did you use this old version from scalix???
you should upgrade to the newest!!
11.4.X is very stable and very faster then 10.x.x!!!

[owenm]

I am out of the office now but will try these tomorrow, tks. I'm using scalix 10 because thats what I inherited, i have very little mx/scalix experience.

Tks,
Owen.

[dirk]

The central Webmail host - provided by your central IT - is on Scalix 11.4.2.

http://downloads.scalix.com/.community/ ... eprecation :

Frontend servers using SWA 11.4.1 and higher and back end servers using Scalix 10 will cease to work together on December 31st, 2008. If you plan to continue using the configuration after this date, you will need to upgrade all your Scalix 10 servers to Scalix 11 as mixed configurations will no longer be supported.

If you/your users have VPN-access you will be able to use your local webmail (http://lmkzr.r???s.com/webmail).

But we should see that we get your system (and the other systems in your organisation that are affected too) upgraded asap.

Best Regards,
Dirk