Scalix Forums

Posted: **Mon Dec 29, 2008 6:12 pm**

Hello,

I apologize in advance if I've overlooked this help topic!
I've been spinning my wheels combing through forums and can't find help with my particular issue. Very close, but another brick wall.
I'm using this Scalix version mainly because of the hassle of switching OS platforms and upgrading simultaneously.
Scalix v11.1.0.45 on Fedora Core 5 v2.6.20
Here is the scenario: One user in particular is having difficulties logging in from a web browser(Specs:WindowsXP Pro sp3, IExplorer version 6.0.29 sp3) No known incompatibilities, other users can log into this machine with no problems.
I've checked all tomcat logs, nothing hinting there, did the obvious and changed the password, deleted the users imap cache folder, several reboots. Basically all the steps required in similar forums.
The error I produced after using this line was very similar but not exact.

Code: Select all

omshowlog -f "05.04.08"

Code: Select all

WARNING                        IMAP Server Da(IMAP Server Pr) 12.29.08 13:58:01
[OM.UI 683] This action only allowed on Item of List to depth 1
User Name: Mary lastname / scalix/CN=Mary lastname
  Last Folder: ESI Nutrition
        -> ual_ConvORNCheck
        -> ual_ConvertORN
        -> ual_GetUserCharSet
        <- ual_GetUserCharSet:UTF8
        <- ual_ConvertORN
        <- ual_ConvORNCheck
        -> ual_UpdateEntryStatus
        <- ual_UpdateEntryStatus
        -> ct_SetMdCtnerRec
        <- ct_SetMdCtnerRec
        -> ct_ModifyContentRec
        <- /build/11.1.0/src/lib/ct/ct_octner.c:74[3,3433]
        <- /build/11.1.0/src/lib/ual/ual_access.c:4709[101,683]
        <- /build/11.1.0/src/lib/ual/ual_list.c:2144[101,683]
        <- /build/11.1.0/src/lib/ual/ual_syncg.c:868[101,683]


WARNING                        IMAP Server Da(IMAP Server Pr) 12.29.08 13:58:01
[OM.UI 683] This action only allowed on Item of List to depth 1
User Name: Mary lastname / scalix/CN=Mary lastname
  Last Folder: HAAA CASE MGMT
        -> ual_ConvORNCheck
        -> ual_ConvertORN
        -> ual_GetUserCharSet
        <- ual_GetUserCharSet:UTF8
        <- ual_ConvertORN
        <- ual_ConvORNCheck
        -> ual_UpdateEntryStatus
        <- ual_UpdateEntryStatus
        -> ct_SetMdCtnerRec
        <- ct_SetMdCtnerRec
        -> ct_ModifyContentRec
        <- /build/11.1.0/src/lib/ct/ct_octner.c:74[3,3433]
        <- /build/11.1.0/src/lib/ual/ual_access.c:4709[101,683]
        <- /build/11.1.0/src/lib/ual/ual_list.c:2144[101,683]
        <- /build/11.1.0/src/lib/ual/ual_syncg.c:868[101,683]


ERROR                          IMAP Server Da(IMAP Server Pr) 12.29.08 13:58:01
[OM 24070] Debug message for Lab use :
imapual_isResyncError: UAL reported error in Action record381
User Name: Mary lastname / scalix/CN=Mary lastname

Any help would be greatly appreciated!
Thank You
Seth[/list]

Posted: **Mon Dec 29, 2008 8:11 pm**

I think I'd be running an omscan and logging in to her account with an IMAP browser and looking for those folders to see if there's anything weird going on there.

Posted: **Mon Dec 29, 2008 11:18 pm**

Thanks for the reply.

Sorry I forgot to mention that I gave that a whirl already.
After I attempted an omscan -af there were no visible errors. Everything was labeled done and successfully finished.
I then rebooted.
Same error with web console.
I then proceeded to use thunderbird to open it with an imap browser.
After I created the account, closed, reopen.
Error
"The current command did not succeed. The mail server responded: cannot SELECT that mailbox"
Thanks captain obvious mail server!?! :roll:

Think I'll check if file permissions got whacked first and then I'm left with just having to backup her mail folders and omdelu and recreate?
Any other suggestions?

Thanks for the feedback!

Posted: **Tue Dec 30, 2008 1:40 pm**

omscan -AfxU <user>

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