Scalix Forums

I have installed the 9.1 evaluation on Suse linux 9 ES along with the
admin console and web access.
Unfortunately I have run into trouble. I setup everything in the
documention as written and when I had questions I checked the forums.
For the problem I have though, there is no solution.
I cannot login to SAC because it tells me
“Could Not Login
Administration server is not responding.
Possible lost connection or server problem”
I have checked the caa.log file in the tomcat logs directory only to
yield nothing. I checked for invalid credentials or any authentication
error.
The second problem I have currently is the inability to log into webmail.
When I try to login I get the error
“Malformed escape pair at index 25: service:scalix sxadmin@%LOCALHOST%”
I could get into the rules wizard before I shutdown apache for tomcat,
but since apache and tomcat can’t share port 80 apache is down.

Have you run the configurator to configure SAC ?

If not, use the command

and answer the questions.

This will update /etc/opt/scalix/caa/scalix.res/config/ubermanager.properties.

You will need to restart tomcat to pick up the new configuration.

Cheers

Dave,

I did run the configurator to initially set both up. I just tried the reconfigure, it ended up with the same problem.

Hi,

I've seen this issue before, although rare. But, for some reason, Scalix-Wizard (the install program) does not replace default value %LOCALHOST% in the /etc/opt/scalix/webmail/ partner.xml file with the appropriate FQDN info. Replace all %LOCALHOST% with the proper FQDN (except "Domain", which is obvioulsy the domain itself). Then, restart Tomcat.

For SAC, make sure the /etc/ hosts file is correct and formatted properly. Also check the /var/opt/scalix/sys/ smtpd.cfg file for %LOCALDOMAIN% and replace with the correct domain.

Restrat Tomcat, and restart Scalix if you modify the smtpd.cfg file.

Regards,

Matthew
Scalix Support

ok, well, that fixed the webmail. my sxadmin is now able to login.
As for SAC, I am still not able to enter. After searching the forums I came up with the message, "Can't Login to Web Admin (9.0 Eval)" and through running commands on that I found my LDAP server crashes everytime I start it up.
So after checking the logs I noticed the suse was running the server instead. I shut it down and restarted the ldap for scalix server. Unfortunately that still didn't fix the administration server not found or something message. I have also changed the password for my scalix admin and reconfigured sac through the configurator.

any ideas?

Just to be sure...

what version of tomcat are you running with ?

Cheers

Dave

I have Tomcat 5.5.4 I believe.

I have seen this problem with one of our test servers where tomcat 5.5.x was installed.

We do not currently support the 5.5.x release of tomcat, you should install tomcat 5.0.24 or above (in the 5.0.x range). This should resolve your problem.

Cheers

Dave.

Well, that worked.
I think you should make a note of it in the install guide, being 5.5.4 is the first one anyone sees on the apache site.
after reconfiguring I still had to replace the %LOCALHOST% strings.
Thanks for the help.

The requirement for 5.0.x is documented in the install guide. At the time the 9.1 release was made available, 5.5.x was still in beta so it will be corrected in our next release.

With regards the %LOCALHOST% issue, this is something that we are currently testing to see if there are some server configurations that cause the configurator to fail to update the configuration files.

Cheers

Dave.