"Lost" personal contacts

[jillrae]

I have a user that has lost his personal contacts. When he selects NEW on his SWA client, hits the TO to bring up the ADDRESS SEARCH box, then selects PERSONAL CONTACTS, his list is empty. It was not emply on Friday. What happened to all fo his addresses?

I deleted his IMAP cache and ran omtidyu on his folder and did a re-index as well, but the address didn't come back. (I have done this before on other mailboxes with success.)

Of course Murphy is at hsi best as this user is the boss....:-(

Thanks

jillrae

[schmoe90]

Well, you could start looking in his waste basket, and run omscan to make sure it's not a corruption in his account, but omtidy deletes things, it doesn't recreate them, so that was a mistake.

[jillrae]

I run onscan -a -f > /tmp/omscan.out to fix orphans. Which switches should I use to omscan this users mailbox?

thanks

jillrae

[jillrae]

I ran the same omscan I run to correct orphans and still no luck. Is there a user specific "deep" scanning I can do to make sure there are no corruptions?

I also re-created the user's index.

Thanks

jillrae

[jillrae]

Could this be related to an IMMAP problem? Do you think I can use the sx_clearmap script to clean it up?

Thanks

Jill

[Valerion]

In this case I would suggest you use another client (Outlook, likely) and check what is actually present in the Contacts folder. The WebDAV client and/or omcontain can also be used to see, if you understand the output they give.

[schmoe90]

OK, stop deleting things. omscan with the -f option fixes whatever it can. If there's a minor corruption, it'll delete it.

Having run a fix mode omscan, omtidyu and so on, you're probably SOL without going back to your backup.

omscan -AxU <username>, but you could have got that from the man page.

[jillrae]

OK. Just connected to the user's mail using Outlook. I looked in the Contacts folder, but nothing in there.

This has happened occasionally in the past, but I have always been able to" re-connect" to the personal contacts folder by deleting the IMAP cache folder and running the omtidyu -B -u "User Name" -M command. It didn't work this time. :-(

[jillrae]

I read the man on omcontain....it looks a whole lot intimidating.

The man said you needed a password to use it. Is this true? What kind of an output should I expect?

If I read correctly I would be able to go into the user's mailbox and thenlist the contents of his personal contacts folder to see if anything is in there. Right?

thanks
jillrae

[schmoe90]

If you're comfortable using omcontain, just go in to the user's Contacts folder and see if there's anything there. I'm thinking not.

Yes, you need a password. Yes, it's already been documented here on the forums. Yes, you can destroy your message store.