i cant acces webmail with error 500

[rascayu]

i installed in a fresh Suse 10 OSS, acces correctly to the Sca but in webmail i received the next message:

Estado HTTP 500 -

type Informe de Excepción

mensaje

descripción El servidor encontró un error interno () que hizo que no pudiera rellenar este requerimiento.

excepción

java.lang.NullPointerException
com.oddpost.server.Strings.getString(Strings.java:105)
com.oddpost.jsp.index_jsp._jspService(index_jsp.java:52)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
com.oddpost.server.filter.HttpConfFilter.doFilter(HttpConfFilter.java:182)


nota La traza completa de la causa de este error se encuentra en los archivos de diario de Apache Tomcat/5.0.28.

Apache Tomcat/5.0.28

if somebody can help me

sorry but my english is very poor :(

the complete scalix-swa log is the next :

2006-03-10 11:47:35 StandardWrapperValve[com.oddpost.jsp.index_jsp]: Servlet.service() for servlet com.oddpost.jsp.index_jsp threw exception
java.lang.NullPointerException
at com.oddpost.server.Strings.getString(Strings.java:105)
at com.oddpost.jsp.index_jsp._jspService(index_jsp.java:52)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at com.oddpost.server.filter.HttpConfFilter.doFilter(HttpConfFilter.java:182)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:300)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:374)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:743)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:675)
at org.apache.jk.common.SocketConnection.runIt(ChannelSocket.java:866)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
at java.lang.Thread.run(Unknown Source)

[ScalixSupport]

Please post the output of

ps -ef |grep tomcat

and

ps -ef |grep apache

Thanks,
Don

[bur]

Please post the output of

ps -ef |grep tomcat

and

ps -ef |grep apache

Ok, currently I have the same problem, so take my output (SuSE 10 OSS, Scalix 10):


# ps -ef |grep tomcat
root 14665 1 1 11:17 pts/2 00:00:18 /usr/java/jre1.5.0_04/bin/java -server -Djava.net.preferIPv4Stack=true -Xms512m -Xmx512m -Djava.endorsed.dirs=/opt/scalix-tomcat/common/endorsed -classpath /usr/java/jre1.5.0_04/lib/tools.jar:/opt/scalix-tomcat/bin/bootstrap.jar:/opt/scalix-tomcat/bin/commons-logging-api.jar -Dcatalina.base=/opt/scalix-tomcat -Dcatalina.home=/opt/scalix-tomcat -Djava.io.tmpdir=/opt/scalix-tomcat/temp org.apache.catalina.startup.Bootstrap start


# ps -ef |grep apache
root 13805 1 0 10:28 ? 00:00:00 /usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf
wwwrun 14211 13805 0 10:47 ? 00:00:00 /usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf
root 14665 1 1 11:17 pts/2 00:00:19 /usr/java/jre1.5.0_04/bin/java -server -Djava.net.preferIPv4Stack=true -Xms512m -Xmx512m -Djava.endorsed.dirs=/opt/scalix-tomcat/common/endorsed -classpath /usr/java/jre1.5.0_04/lib/tools.jar:/opt/scalix-tomcat/bin/bootstrap.jar:/opt/scalix-tomcat/bin/commons-logging-api.jar -Dcatalina.base=/opt/scalix-tomcat -Dcatalina.home=/opt/scalix-tomcat -Djava.io.tmpdir=/opt/scalix-tomcat/temp org.apache.catalina.startup.Bootstrap start
wwwrun 15416 13805 0 11:40 ? 00:00:00 /usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf
wwwrun 15419 13805 0 11:40 ? 00:00:00 /usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf


I can login to SAC without problems, but when I try to access webmail, error 500 appears... :(

[ScalixSupport]

Try making all apache instances run as root.

There is more to try after this. Please try the search button above to find possible solutions.

Thanks,
Don

[bur]

Try making all apache instances run as root.

Haha.. Ok, trying... What I see:

Error:Apache has not been designed to serve pages while running as root.

Please try the search button above to find possible solutions.

Yes, this is way I found this post :)

I will continue searching. Thanks.[/quote]

[ScalixSupport]

Error:Apache has not been designed to serve pages while running as root.

Sorry, I don't understand this. All of my instances of apache are running as root.

What exact version of Suse is this? 32-bit or 64-bit?

Thanks,
Don

[bur]

[/quote]
What exact version of Suse is this? 32-bit or 64-bit?
Thanks,
Don[/quote]
32-bit.

# ps -u wwwrun
PID TTY TIME CMD
9380 ? 00:00:09 httpd2-prefork
13352 ? 00:00:04 httpd2-prefork
20887 ? 00:00:02 httpd2-prefork
24488 ? 00:00:01 httpd2-prefork
28533 ? 00:00:00 httpd2-prefork
28544 ? 00:00:00 httpd2-prefork
28963 ? 00:00:00 httpd2-prefork
29701 ? 00:00:00 httpd2-prefork
29705 ? 00:00:00 httpd2-prefork
29718 ? 00:00:00 httpd2-prefork
29810 ? 00:00:00 httpd2-prefork <defunct>
29811 ? 00:00:00 httpd2-prefork
29812 ? 00:00:00 httpd2-prefork

[rascayu]

i solved change locales y a scalix file to en_en, in my system by defect are es_es, before this the webmail works fine