SWA no mails and already connected error

[jonascompexx]

Hi guys,

I got a brand new scalix setup with version 11.0.1 GA.
Everything is workin fine except for SWA.

I got 5 users: 1 is working without any problems, 2 get this error while logging in: already connected, and for the last 2 users SWA simply doesn t show any mails at all.

I tried everything from omstat to consistency checks. Only omshowlog shows me an error like this: [OM3433] The open container reference provided is invalid, which happens to be an unsolved problem in this forum, same as for the already connected problem.

Omstat: all services are running and active.

I don t want to recreate all users cuz with the outlook connector everything is workin fine.
Is there any solutions to these errors?


PLEASE HELP!

[cdclark]

I am having the same problem with a single user (my account is fine). He cannot see new messages in SWA or via IMAP client. I also ran omscan and it found/fixed no issues.

My setup is not brand new but this problem just started today.

Code: Select all

ERROR                          IMAP Server Da(IMAP Server Pr) 02.16.07 09:36:21
[OM 24070] Debug message for Lab use :
imapMimeUpdateCRecNums: Could not open/read container
User Name: userfirst userlast/ m2, mydomain/CN=userfirst userlast


ERROR                          IMAP Server Da(IMAP Server Pr) 02.16.07 09:36:21
[OM 3433] The open container reference provided is invalid.
User Name: userfirst userlast/ m2, mydomain/CN=userfirst userlast
        <- checkCoreNotifications
        -> imaplex_nextRequest
        <- imaplex_nextRequest
        -> imapFetch
        -> prepareFetch
        <- prepareFetch
        -> imapMimeUpdateCRecNums
        -> ct_FindDITEntryByRef
        -> ct_DecodeDirectRef
        <- ct_DecodeDirectRef
        -> ct_FindDITEntry
        <- ct_FindDITEntry
        <- ct_FindDITEntryByRef
        -> ct_ReadNextContentRec
        <- /build/11.0.1/src/lib/ct/ct_octner.c:64[3,3433]


[cdclark]

My problem is now resolved. I tried dkelly's procedure here: viewtopic.php?t=6137&

The user can now access via imap and SWA and the errors are no longer appearing in the log.

I hope it works for you, but it seems you have multiple or all users experiencing the problem? We both had the same error in our log so give it a shot...

[seamusabshere]

dkelly's procedure worked for me when i got this error message

some of the requested messages no longer exist

in thunderbird (or probably any other imap client)

[Nabukodonosaure]

Hi,

I have the same error, I try the procedure propose by dkelly and I did not find any imap-cache folder probably because we are using Scalix 10.

My problem is now resolved. I tried dkelly's procedure here: http://www.scalix.com/forums/viewtopic.php?t=6137&

The user can now access via imap and SWA and the errors are no longer appearing in the log.

I hope it works for you, but it seems you have multiple or all users experiencing the problem? We both had the same error in our log so give it a shot...

Also I tried omscan -AxvU on the account, it did not change anything.
Is there something else I can try to fix this?

Regards,
Claude