failure to send

[kyiu]

Hi,

I'm new to Scalix. I just installed and got Scalix Community Ed running on a FC-9 i386. The SWA is working fine but can't send email. I tried sending an email to myself but met with connection failures. Error msg popup indicating some kind of connection failure. The server then moved the email to the draft-box. Don't know what connection failure the software is referring. Where do I begin to troubleshoot this problem?

Please help,
Ken

[Valerion]

Check that SWA is set up to send to your hostname on port 25.
Check that Scalix SMTP relay is listening on your hostname port 25.
Check that your hostname corresponds to the ethernet IP address for the machine.

[kyiu]

Being a newbie...Can you tell me where is the SWA config file? What would the syntax looks like?

Is Scalix SMTP relay same as Sendmail?

I used Alpine to send myself an email ok. I have a local account on server.
I telnet by the hostname on port 25 and received a respond.

$ telnet scalix 25
Trying 192.168.10.5...
Connected to scalix.
Escape character is '^]'.
220 scalix.yius.local ESMTP Sendmail 8.14.2/8.14.2; Mon, 16 Nov 2009 21:25:40 -0500

Sendmail is listening.

By the way...I really appreciate you're helping.

Ken

[kyiu]

I found swa.properties in the webmail directory

-----------------------------------------------
swa.email.domain=yius.ca
swa.email.imapServer=scalix.yius.local
swa.email.smtpServer=scalix.yius.local
swa.email.userNameIncludesDomain=false

swa.system.hasCalendar=true
swa.system.hasRulesWizard=true
swa.system.hasOutOfOffice=true
swa.system.hasAutoRefresh=true
swa.system.hasAutoLogin=true
swa.system.hasChangePassword=true
swa.system.maxAttachmentUploadKilobytes=10240
swa.system.minCheckMailMinutes=3

----------------------------------
I think swa is setup for the SMTP host. Isn't it?

Ken

[Valerion]

Not just verify that

1) Your hostname points to the correct IP address
2) lsof -i:25

[kyiu]

I ran the command as you've suggested
---------------------
# /usr/sbin/lsof -i:25
COMMAND PID USER FD TYPE DEVICE SIZE NODE NAME
sendmail 1860 root 4u IPv4 5396 TCP *:smtp (LISTEN)
---------------------
Sendmail is listening to port 25

I want to post the exact error msg when doing send email from SWA

Due to a failure to establish a connection, the message could not be sent.
Please try again later. A copy of the message has been placed into your 'Drafts' folder.

Can it be a user permission issues?

Ken

[Valerion]

Sendmail must only listen on your localhost address (127.0.0.1), not on all addresses (*). By default Redhat and CentOS is configured this way, I am not too sure about SLES. Then after you done this, you need to ensure that the Scalix SMTP Relay listens on your ethernet IP on port 25.

SWA does SMTP Auth when it sends and sendmail cannot properly respond to this as it cannot access the Scalix username/password database.

[kyiu]

I commented out the line in the Sendmail.mc to enble Sendmail to listen on the LAN. I telnet port 25 on network and confirmed the Sendmail is listening.

Where is Scalix SMTP Relay configure file located? (Sorry...I'm a newbie)

It's sounding more like an Authentication issue. Is the information covered in the installation manual? I didn't see it.

Ken

[ltward]

The Scalix SMTP Relay file is in /var/opt/scalix/??/s/sys/smtpd.cfg

sendmail should be listening on localhost port 25
The SMTP Relay should be listening on your hostname port 25

# telnet localhost 25
Trying 127.0.0.1...
Connected to localhost.localdomain (127.0.0.1).
Escape character is '^]'.
220 sxlab.mydomain.net ESMTP Sendmail 8.13.8/8.13.8; Thu, 19 Nov 2009 09:24:46 -0500

# telnet sxlab 25
Trying 192.168.0.121...
Connected to sxlab.mydomain.net (192.168.0.121).
Escape character is '^]'.
220 sxlab.mydomain.net ESMTP Scalix SMTP Relay 11.4.5.13150; Thu, 19 Nov 2009 09:25:28 -0500 (EST)


lsof should show both sendmail and the SMTP Relay listening:
# lsof -i:25
COMMAND PID USER FD TYPE DEVICE SIZE NODE NAME
sendmail 1954 root 4u IPv4 5262 TCP localhost.localdomain:smtp (LISTEN)
omsmtpd 2099 root 4u IPv4 5602 TCP sxlab.mydomain.net:smtp (LISTEN)

Check to see if your SMTP Relay is running:
omstat -a | grep SMTP

If it is stopped, start it:
omon smtpd

If it is aborted or partially aborted, reset it then start it:
omreset -o off smtpd
omon smtpd

If it will not start, check your event log immediately after it fails to start:
omshowlog -l 9 -p 3

[kyiu]

Success!!!

For reasons I need to understand later the omsmtpd stopped running after I configured my local DNS for the domain. The error pointed to SMTP relay aborted or partially aborted. I couldn't reset and/or restart with omon smtpd until the /etc/sysconfig/sendmail was modified (DAEMON=no). After getting the SMTP relay running, lsof shows only omsmtpd is listening on port 25.

# /usr/sbin/lsof -i:25
omsmtpd 2011 root 4u IPv4 5833 TCP scalix.yius.ca:smtp (LISTEN).

Sendmail is no longer doing the listening. I'm not sure if it is bad. I'll find out after the server is put on the web to send/receive my emails. I'll post the results.


Quick question. How do I enable SWA to allow https?

Thank you so much
Ken