can't login to sac

[dvt]

Web interface error: "scalix could not fetch configuration information"

tail -f /var/opt/scalix/wl/tomcat/logs/scalix-caa.log, during login outputs:

Code: Select all

2009-10-14 12:40:04,928 ERROR [RESService.authenticateAndAuthorizeUser:380] Exception:
java.lang.NullPointerException
        at java.util.Hashtable.put(Unknown Source)
        at com.scalix.sac.ubermgr.ldap.LDAPQuery.initContextWithCN(LDAPQuery.java:102)
        at com.scalix.sac.ubermgr.util.LDAPHelperUtils.findUser(LDAPHelperUtils.java:357)
        at com.scalix.sac.ubermgr.rbac.RbacAuthorizationHelper.findUser(RbacAuthorizationHelper.java:133)
        at com.scalix.sac.ubermgr.caa.RESService.authenticateUser(RESService.java:413)
        at com.scalix.sac.ubermgr.caa.RESService.authenticateAndAuthorizeUser(RESService.java:228)
        at com.scalix.sac.ubermgr.caa.RESService.doRequest(RESService.java:94)
        at com.scalix.caa.soap.SOAPDispatcherServlet.onMessage(SOAPDispatcherServlet.java:268)
        at com.scalix.caa.soap.SAAJServlet.doPost(SAAJServlet.java:123)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:875)
        at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
        at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
        at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
        at java.lang.Thread.run(Unknown Source)

[ltward]

Some things you can check:
Ensure the sxqueryadmin's password matches the value shown in /var/opt/scalix/??/caa/scalix.res/config/psdata
Re-run your installer and opt to "reconfigure" all items.

Something is preventing RES from being able to authenticate; I don't think it's LDAP queries to your directory because that would affect a lot more than SAC logins. So I suspect the sxqueryadmin password or some other config issue (easiest to fix by running the installer).